User`s guide

36. Support
As a valued provider, BitDefender strives to provide its customers with an
unparalleled level of fast and accurate support. The BitDefender Knowledge Base
provides you with articles that contain solutions to most of your problems and
questions related to BitDefender. If you cannot find the solution in the Knowledge
Base, you can contact the BitDefender Customer Care. Our support representatives
will answer your questions in a timely manner and give you all the assistance you
need.
36.1. BitDefender Knowledge Base
The BitDefender Knowledge Base is an online repository of information about the
BitDefender products. It stores, in an easily accessible format, reports on the results
of the ongoing technical support and bugfixing activities of the BitDefender support
and development teams, along with more general articles about virus prevention,
the management of BitDefender solutions with detailed explanations, and many
other articles.
The BitDefender Knowledge Base is open to the public and freely searchable. The
extensive information it contains is yet another means of providing BitDefender
customers with the technical knowledge and insight they need. All valid requests
for information or bug reports coming from BitDefender clients eventually find their
way into the BitDefender Knowledge Base, as bugfix reports, workaround cheatsheets
or informational articles to supplement product helpfiles.
The BitDefender Knowledge Base is available any time at http://kb.bitdefender.com.
36.2. Asking for Help
In order to ask for help, you must use the BitDefender Web Self-Service. Just follow
these steps:
1. Go to http://www.bitdefender.com/help. This is where you can find the BitDefender
Knowledge Base. The BitDefender Knowledge Base hosts numerous articles that
contain solutions to BitDefender-related issues.
2. Search the BitDefender Knowledge Base for articles that may provide a solution
to your problem.
3. Please read the relevant article and try the proposed solution.
4. If this solution does not solve your problem, use the link in the article to contact
BitDefender Customer Care.
5. Login to your BitDefender account.
6. Contact the BitDefender support representatives by e-mail, chat or phone.
Support
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BitDefender Internet Security 2010