User`s guide

8. Click Finish to start the training process.
9. When training is completed, click Close.
Ask for Help
If this information was not helpful, you can contact BitDefender for support as
described in section “Support” (p. 316).
35.4.2. Many Spam Messages Are Not Detected
If you are receiving many spam messages that are not marked as [spam], you
must configure the BitDefender antispam filter so as to improve its efficiency.
If you are using one of the mail clients BitDefender integrates into, try the following
solutions one at a time:
1. Indicate undetected spam messages. This is used to train the Learning Engine
(Bayesian) of the antispam filter and it usually improves antispam detection. The
Learning Engine analyzes the indicated messages and learns their patterns. The
next e-mail messages that fit the same patterns will be marked as [spam].
2. Add spammers to the Spammers list. The e-mail messages received from
addresses in the Spammers list are automatically marked as [spam].
3. Increase antispam protection level. By increasing the protection level, the
antispam filter will need less spam indications to classify an e-mail message as
spam.
4. Retrain the Learning Engine (Bayesian filter). Use this solution when antispam
detection is very unsatisfactory and indicating undetected spam messages no
longer works.
Note
BitDefender integrates into the most commonly used mail clients through an
easy-to-use antispam toolbar. For a complete list of supported mail clients, please
refer to “Supported Software” (p. 2).
If you are using a different mail client, you cannot indicate spam messages and
train the Learning Engine. To solve the problem, try increasing the antispam
protection level and adding spammers to the Spammers list.
Indicate Undetected Spam Messages
If you are using a supported mail client, you can easily indicate which e-mail
messages should have been detected as spam. Doing so will considerably improve
the efficiency of the antispam filter. Follow these steps:
1. Open your mail client.
Troubleshooting
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BitDefender Internet Security 2010