User`s guide

⚫ temporary communication errors between the BitDefender services.
⚫ some of the BitDefender services are stopped.
⚫ other security solutions running on your computer at the same time with
BitDefender.
⚫ viruses on your system affect the normal operation of BitDefender.
To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be temporary.
2. Restart the computer and wait a few moments until BitDefender is loaded. Open
BitDefender to see if the error persists. Restarting the computer usually solves
the problem.
3. Check if you have any other security solution installed as they may disrupt the
normal operation of BitDefender. If this is the case, we recommend you to remove
all of the other security solutions and then reinstall BitDefender.
4. If the error persists, there may be a more serious problem (for example, you may
be infected with a virus that interferes with BitDefender). Please contact
BitDefender for support as described in section “Support” (p. 316).
35.3. File and Printer Sharing in Wi-Fi (Wireless) Network Does
Not Work
This article helps you troubleshoot the following problems with the BitDefender
firewall in Wi-Fi networks:
⚫ Cannot share files with computers in the Wi-Fi network.
⚫ Cannot access a network printer attached to the Wi-Fi network.
⚫ Cannot access the printer shared by a computer in the Wi-Fi network.
⚫ Cannot share your printer with computers in the Wi-Fi network.
Before you begin troubleshooting these problems, you should know some things
about security and the BitDefender firewall configuration in Wi-Fi networks. From a
security viewpoint, Wi-Fi networks fall into one of these categories:
⚫ Secured Wi-Fi networks. This type of network allows only authorized
Wi-Fi-enabled devices to connect to it. Network access is conditioned by a
password. Examples of secured Wi-Fi networks are those set up in office networks.
⚫ Open (unsecured) Wi-Fi networks. Any Wi-Fi-enabled device within the range
of an unsecured Wi-Fi network can freely connect to it. Unsecured Wi-Fi networks
are widely used. They include almost every public Wi-Fi network (such as those
in school campuses, coffee shops, airports and other). A home network that you
set up using a wireless router is also unsecured until you activate security on the
router.
Troubleshooting
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BitDefender Internet Security 2010