User`s guide

⚫ temporary communication errors between the BitDefender services.
⚫ some of the BitDefender services are stopped.
⚫ other security solutions running on your computer at the same time with
BitDefender.
⚫ viruses on your system affect the normal operation of BitDefender.
To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be temporary.
2. Restart the computer and wait a few moments until BitDefender is loaded. Open
BitDefender to see if the error persists. Restarting the computer usually solves
the problem.
3. Check if you have any other security solution installed as they may disrupt the
normal operation of BitDefender. If this is the case, we recommend you to remove
all of the other security solutions and then reinstall BitDefender.
4. If the error persists, there may be a more serious problem (for example, you may
be infected with a virus that interferes with BitDefender). Please contact
BitDefender for support as described in section “Support” (p. 215).
31.3. BitDefender Removal Failed
This article helps you troubleshoot errors that may occur when removing BitDefender.
There are two possible situations:
⚫ During removal, an error screen appears. The screen provides a button to run an
uninstall tool that will clean up the system.
⚫ The removal hangs out and, possibly, your system freezes. Click Cancel to abort
the removal. If this does not work, restart the system.
If removal fails, some BitDefender registry keys and files may remain in your system.
Such remainders may prevent a new installation of BitDefender. They may also
affect system performance and stability. In order to completely remove BitDefender
from your system, you must run the uninstall tool.
If removal fails with an error screen, click the button to run the uninstall tool to clean
up the system. Otherwise, proceed as follows:
1. Go to www.bitdefender.com/uninstall and download the uninstall tool on your
computer.
2. Run the uninstall tool using administrator privileges. The uninstall tool will remove
all the files and registry keys that were not removed during the automatic removal
process.
3. Restart your computer.
Troubleshooting
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BitDefender Antivirus 2010