Warranty

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WARRANTY DETAILS
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CARPET CARE & MAINTENANCE
To maintain the appearance of your new carpet, please follow the below directions:
■
Vacuum frequently—Minimum of two times per week using a vacuum certied through the Carpet and Rug Institute (CRI) Seal of Approval/Green Label Cleaner
Program. Visit www.carpet-rug.org for details and listings.
■
Clean spills promptly—Scoop up as much of the spill as possible, then blot the area with a white cloth and warm water (avoid rubbing).
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Professional cleaning using a hot water extraction cleaning method is required every 12–18 months for coverage of limited warranties.
■
SoftSpring
™
collection—Because the bers are so soft and plush, the total surface density is much higher. This density creates a more complete seal for a vacuum
cleaner head, increasing suction at the point of contact with the carpet surface. The farther the vacuum head sinks into the carpet, the greater the suction and
difculty in maneuvering the machine. SoftSpring
™
carpets require a gentler cleaning action so as to avoid unnecessary wear. Be aware that some vacuums have
overly aggressive action which may damage the surface of your carpet. Vacuum cleaners that work most effectively on these premium soft carpets have the
following characteristics:
• Adjustable-height brush roll—Adjusting to the correct height for the brushing action will create better cleaning and mobility.
• Light weight—Lighter-weight vacuums will not sink as deeply into the carpet and will be easier to maneuver.
• Adequate wheel size—A large enough wheel size will help the vacuum stay at the proper height and not sink into the bers.
• Adjustable motor speed—Lower speeds on soft, plush carpets will allow for easier operation and gentler cleaning.
• Optional brush roll control—On loop products, it is recommended to disengage the brush roll to avoid excessive damage to the bers.
For additional care and maintenance details for your carpet, please visit www.carpet-rug.org.
LIMITED STAIN & SOIL WARRANTY
**During the warranty life, if a covered stain cannot be removed using the above directions (including professional cleaning), The Home Depot will coordinate
replacement for the affected area only with identical carpet or carpet of comparable value. Stain warranties are limited to stains caused by most common foods and
beverages. Soil warranties are limited to color changes caused by the accumulation of dirt (result of foot trafc from normal household use).
Stain and Soil Warranties exclude:
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Non-food and non-beverage substances including, but not limited to: cosmetics, bleaches, inks, etc.
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Foods and beverages that contain strongly-colored dyes including, but not limited to: mustard, coffee, herbal tea, curry powder, turmeric, etc.
■
Pet or human stains such as vomit, blood, urine, etc. (pet urine is included for Platinum Plus
®
and Premium warranty level products)
■
Foot trafc deposits such as, but not limited to: grease, asphalt, tar, soot, cement, etc.
■
Carpets installed in rental properties
■
Color changes due to fading
WARRANTY DETAILS
The Home Depot warranties provide peace of mind
with every carpet purchase.