User's Manual Part 2

Connectivity
Chapter 13: Troubleshooting 285
I cannot access my Cable broadband connection. What shoul
• Some cable ISPs require you to register the MAC address of
device behind the cable modem. You may
Ethernet adapter MAC address onto the S e.
uring the on page
g a hostna nection. Try
onfiguring your Internet connection an me.
nfiguring t tion
all or http://my.vpn. What should I do?
e appliance
/ACT LED for the po ur
puter is on. If not, check if the network ca our
ter to the Safe@Office appliance nnected properly.
d I do?
the
need to clone your
afe@Office applianc
For instructions, see Config
57.
Internet Connection
• Some cable ISPs require usin
rec
me for the con
d specifying a hostna
For further information, see Co
on page 57.
he Internet Connec
I cannot access http://my.firew
• Verify that the Safe@Offic
LED is active)
is operating (PWR/SEC
• Check if the LAN LINK
com
rt used by yo
ble linking y
compu is co
Note: You may need to use a cross en connecting the
Safe@Office appliance to another hub/
• .168.10.1 instead of to m
ed cable wh
switch.
Try surfing to 192 y.firewall.
Note: 192.168.10 is the default valu it
in the My Network page.
figuration accordi d
pliance on
e appliance a odem
disconnecting the power and reconnect onds.
If your web browser is configured to use a ss
the
or "my.vpn" to tions
e, and it may vary if you changed
• Check your TCP/IP con
Setting up the Safe@Office Ap
ng to Installing an
page 25.
• Restart your Safe@Offic
by
nd your broadband m
ing after 5 sec
• n HTTP proxy to acce
Internet, add "my.firewall"
list.
your proxy excep