User's Manual Part 2

Connectivity
Chapter 13: Troubleshooting 283
Chapter 13
T
w
his chapter provides solutions to common
hile using the Safe@Office appliance.
is chapter includes the following topi
...................
des ..............
.................... 288
C
I c at should I
D is green. If e power
ice appliance.
T LED is
make s
LED fo port used by your
t, check if the rk cable linking your
lianc ected properly. Try
ng it to
o http://my
tatus Bar. M
nce network settings re configured as per your
heck your TCP/IP configuration according to Installing and
Setting up the Safe@Office Appliance on page 25.
ti Virus scanning are on, try turning
Troubleshooting
problems you may encounter
• If Web Filtering or Email An
them off.
Th cs:
Connectivity .....................
Service Center and Upgra
Other Problems................
onnectivity
annot access the Internet. Wh
• Check if the PWR/SEC LE
connection to the Safe@Off
• Check if the WAN LINK/AC
network cable to the modem and
on.
• Check if the LAN LINK/ACT
computer is green. If no
computer to the Safe@Office app
replacing the cable or connecti
• Using your web browser, go t
"Connected" appears on the S
...............................................283
...............................................288
...............................................
do?
not, check th
green. If not, check the
ure the modem is turned
r the
netwo
e is conn
a different LAN port.
.firewall and see whether
ake sure that your
Safe@Office applia
ISP directions.
• C
a