User's Manual Part 3

Service Center and Upgrades
446 Check Point Safe@Office User Guide
Service Center and Upgrades
I purchased an advanced Safe@Office model, but I only have the functionality of a simpler
Safe@Office model. What should I do?
Your have not installed your product key. For further information, see Upgrading
Your Software Product on page 383.
I have exceeded my node limit. What does this mean? What should I do?
Your Product Key specifies a maximum number of nodes that you may connect to
the Safe@Office appliance.
The Safe@Office appliance tracks the cumulative number of nodes on the internal
network that have communicated through the firewall. When the Safe@Office
appliance encounters an IP address that exceeds the licensed node limit, the Active
Computers page displays a warning message and marks nodes over the node limit
in red. These nodes will not be able to access the Internet through the Safe@Office
appliance, but will be protected. The Event Log page also warns you that you have
exceeded the node limit.
To upgrade your Safe@Office appliance to support more nodes, purchase a new
Product Key. Contact your reseller for upgrade information.
While trying to connect to a Service Center, I received the message “The Service Center did not
respond”. What should I do?
• If you are using a Service Center other than the Check Point Service
Center, check that the Service Center IP address is typed correctly.
• The Safe@Office appliance connects to the Service Center using UDP
ports 9281/9282. If the Safe@Office appliance is installed behind another
firewall, make sure that these ports are open.