User's Manual Part 3

Connectivity
Chapter 16: Troubleshooting 443
• If you connect to your ISP using a PPPoE or PPTP dialer defined in your
operating system, your equipment is most likely configured as a DSL
bridge. Configure a PPPoE or PPTP type DSL connection.
• If you were not instructed to configure a dialer in your operating system,
your equipment is most likely configured as a DSL router. Configure a
LAN connection, even if you are using a DSL connection.
For instructions, see Configuring the Internet Connection on page 55.
I cannot access my Cable broadband connection. What should I do?
• Some cable ISPs require you to register the MAC address of the device
behind the cable modem. You may need to clone your Ethernet adapter
MAC address onto the Safe@Office appliance. For instructions, see
Configuring the Internet Connection on page 55.
• Some cable ISPs require using a hostname for the connection. Try
reconfiguring your Internet connection and specifying a hostname. For
further information, see Configuring the Internet Connection on page 55.
I cannot access http://my.firewall or http://my.vpn. What should I do?
• Verify that the Safe@Office appliance is operating (PWR/SEC LED is
active)
• Check if the LAN LINK/ACT LED for the port used by your computer is
on. If not, check if the network cable linking your computer to the
Safe@Office appliance is connected properly.
Note: You may need to use a crossed cable when connecting the Safe@Office
appliance to another hub/switch.
• Try surfing to 192.168.10.1 instead of to my.firewall.
Note: 192.168.10 is the default value, and it may vary if you changed it in the My
Network page.