User's Manual Part 3

Connectivity
442 Check Point Safe@Office User Guide
Connectivity
I cannot access the Internet. What should I do?
• Check if the PWR/SEC LED is green. If not, check the power connection
to the Safe@Office appliance.
• Check if the WAN LINK/ACT LED is green. If not, check the network
cable to the modem and make sure the modem is turned on.
• Check if the LAN LINK/ACT LED for the port used by your computer is
green. If not, check if the network cable linking your computer to the
Safe@Office appliance is connected properly. Try replacing the cable or
connecting it to a different LAN port.
• Using your Web browser, go to http://my.firewall and see whether
"Connected" appears on the Status Bar. Make sure that your Safe@Office
appliance network settings are configured as per your ISP directions.
• Check your TCP/IP configuration according to Installing and Setting up
the Safe@Office Appliance on page 17.
• If Web Filtering or Email Filtering are on, try turning them off.
• Check if you have defined firewall rules which block your Internet
connectivity.
• Check with your ISP for possible service outage.
• Check whether you are exceeding the maximum number of computers
allowed by your license, by viewing the Active Computers page.
I cannot access my DSL broadband connection. What should I do?
DSL equipment comes in two flavors: bridges (commonly known as DSL modems)
and routers. Some DSL equipment can be configured to work both ways.