User's Manual Part 2

Troubleshooting Wireless Connectivity
Chapter 7: Configuring a Wireless Network 185
Troubleshooting Wireless Connectivity
I cannot connect to the WLAN from a wireless station. What should I do?
• Check that the SSID configured on the station matches the Safe@Office
appliance's SSID. The SSID is case-sensitive.
• Check that the encryption settings configured on the station (encryption
mode and keys) match the Safe@Office appliance's encryption settings.
• If MAC filtering is enabled, verify that the MAC address of all stations is
listed in the Network Objects page (see Viewing and Deleting Network
Objects on page 140).
How do I test wireless reception?
• Look at the Wireless page, and check for excessive errors or dropped
packets.
• Look at the Active Computers page, to see information for specific wireless
stations, such as the number of transmission errors, and the current
reception power of each station.
• On the wireless station, open a command window and type ping
my.firewall. If you see a large number of dropped packets, you are
experiencing poor reception.
Wireless reception is poor. What should I do?
• Adjust the angle of the antennas, until the reception improves. The
antennas radiate horizontally in all directions.
• If both antennas are connected to the Safe@Office appliance, check that
the Antenna Selection parameter in the WLAN's advanced settings is set to
Automatic (see Manually Configuring a WLAN on page 167).
• Relocate the Safe@Office appliance to a place with better reception, and
avoid obstructions, such as walls and electrical equipment. For example,
try mounting the appliance in a high place with a direct line of sight to the
wireless stations.
• Check for interference with nearby electrical equipment, such as
microwave ovens and cordless or cellular phones.