User's Manual

Connectivity
Chapter 12: Troubleshooting 229
I cannot access http://my.firewall or http://my.vpn. What should I do?
• Verify that the Safe@Office appliance is operating (PWR/SEC
LED is active)
• Check if the LAN LINK/ACT LED for the port used by your
computer is on. If not, check if the network cable linking your
computer to the Safe@Office appliance is connected properly.
Note: You may need to use a crossed cable when connecting the
Safe@Office appliance to another hub/switch.
• Try surfing to 192.168.10.1 instead of to my.firewall.
Note: 192.168.10 is the default value, and it may vary if you changed it
in the My Network page.
• Check your TCP/IP configuration according to Installing and
Setting up the Safe@Office Appliance on page 19.
• Restart your Safe@Office appliance and your broadband modem by
disconnecting the power and reconnecting after 5 seconds.
• If your web browser is configured to use an HTTP proxy to access
the
Internet, add "my.firewall" or "my.vpn" to your proxy exceptions
list.
My network seems extremely slow. What should I do?
• The Ethernet cables may be faulty. For proper operation, the
Safe@Office appliance requires STP CAT5 (Shielded Twisted Pair
Category 5) Ethernet cables. Make sure that this specification is
printed on your cables.
• Your Ethernet card may be faulty or incorrectly configured. Try
replacing your Ethernet card.
• There may be an IP address conflict in your network. Check that the
TCP/IP settings of all your computers are configured to obtain an
IP address automatically.