User Manual Part 2
Table Of Contents
- Using SmartDefense
- Using Antivirus and Antispam Filtering
- Overview
- Using VStream Antivirus
- Using VStream Antispam
- How VStream Antispam Works
- Header Marking
- Default Antispam Policy
- Enabling/Disabling VStream Antispam
- Viewing VStream Antispam Statistics
- Configuring the Content Based Antispam Engine
- Configuring the Block List Engine
- Configuring the IP Reputation Engine
- Configuring the VStream Antispam Policy
- Configuring the Safe Sender List
- Configuring VStream Antispam Advanced Settings
- Using Centralized Email Filtering
- Using Web Content Filtering
- Updating the Firmware
- Using Subscription Services
- Working With VPNs
- Overview
- Setting Up Your Safe@Office Appliance as a VPN Server
- Adding and Editing VPN Sites
- Viewing and Deleting VPN Sites
- Enabling/Disabling a VPN Site
- Logging in to a Remote Access VPN Site
- Logging Out of a Remote Access VPN Site
- Using Certificates
- Viewing VPN Tunnels
- Viewing IKE Traces for VPN Connections
- Viewing VPN Topology
- Managing Users
- Using Remote Desktop
- Controlling the Appliance via the Command Line
- Maintenance
- Viewing Firmware Status
- Upgrading Your Software Product
- Configuring a Gateway Hostname
- Configuring Syslog Logging
- Configuring HTTPS
- Configuring SNMP
- Setting the Time on the Appliance
- Using Diagnostic Tools
- Backing Up and Restoring the Safe@Office Appliance Configuration
- Using Rapid Deployment
- Resetting the Safe@Office Appliance to Defaults
- Running Diagnostics
- Rebooting the Safe@Office Appliance
- Using Network Printers
- Troubleshooting
- Specifications
- Glossary of Terms
- Index
Service Center and Upgrades
Chapter 25: Troubleshooting 761
I cannot connect to the LAN network from the DMZ or primary WLAN network. What should I
do?
By default, connections from the DMZ or primary WLAN network to the LAN network
are blocked. To allow traffic from the DMZ or primary WLAN to the LAN, configure
appropriate firewall rules. For instructions, see Using Rules on page 360.
Service Center and Upgrades
I have exceeded my node limit. What does this mean? What should I do?
Your Product Key specifies a maximum number of nodes that you may connect to the
Safe@Office appliance.
The Safe@Office appliance tracks the cumulative number of nodes on the internal network
that have communicated through the firewall. When the Safe@Office appliance encounters
an IP address that exceeds the licensed node limit, the My Computers page displays a
warning message and marks nodes over the node limit in red. These nodes will not be able
to access the Internet through the Safe@Office appliance, but will be protected. The Event
Log page also warns you that you have exceeded the node limit.
To upgrade your Safe@Office appliance to support more nodes, purchase a new Product
Key. Contact your reseller for upgrade information.
While trying to connect to a Service Center, I received the message “The Service Center did
not respond”. What should I do?
• If you are using a Service Center other than the Check Point Service Center,
check that the Service Center IP address is typed correctly.
• The Safe@Office appliance connects to the Service Center using UDP ports
9281/9282. If the Safe@Office appliance is installed behind another firewall,
make sure that these ports are open.
I purchased an advanced Safe@Office model, but I only have the functionality of a simpler
Safe@Office model. What should I do?
Your have not installed your product key. For further information, see Upgrading Your
Software Product on page 685.