User's Manual
Table Of Contents
- Introduction
- Basic Operations
- Configure Bluetooth
- Security
- Troubleshooting
- Cannot connect to a paired device
- Cannot discover services on an un-paired remote device
- Dial-up Networking service does not start
- Determine the Bluetooth Device Address (BDA) of my hardware device
- Determine the version of the Host Controller Interface (HCI)
- Determine the version of the Link Manager Protocol (LMP)
- Find information about the Bluetooth hardware attached to my computer
- Internet Connection Sharing Does Not Work
- Test a Network Access connection
- Unknown Port message when using a Bluetooth Serial Port
- Bluetooth Headset Doesn’t Always Function Under WIN 98
User’s Guide
April 3, 2003 45
5 Troubleshooting
5.1 CANNOT CONNECT TO A PAIRED DEVICE
Paired devices are always displayed in My Bluetooth Places, even if the remote device is
out of range or not powered up.
Verify that the remote member of the pair is within radio range, and powered up, and
then attempt the connection again.
5.2 CANNOT DISCOVER SERVICES ON AN UN-PAIRED REMOTE DEVICE
The remote device may not be powered up or may be out of range.
• Verify that the remote device is powered up.
• Verify that the remote device is in Connectable mode (Bluetooth Configuration
Panel > Accessibility tab).
• Perform a Search for Devices to verify that the device is within range.
5.3 DIAL-UP NETWORKING SERVICE DOES NOT START
The Dial-up Networking service will not start unless a properly configured modem is
attached to the server.
• Verify that the modem is usable as a local device on the computer to which it is
attached.
! In the Bluetooth Configuration Panel, Local Services tab, double-click the
Dial-up Networking service:
! Click the down arrow in the Modem field and select the modem that will be
used to dial out
! Click the OK button
! Click the OK button to close the Bluetooth Configuration Panel.
5.4 DETERMINE THE BLUETOOTH DEVICE ADDRESS (BDA) OF MY HARDWARE
DEVICE
In the Bluetooth Configuration Panel, on the Hardware tab, in the Devices section, select
the device you want to determine the address of. In the Device Properties section of the
dialog box, the fourth entry, Device Address, is the BDA of the selected Bluetooth
device.
5.5 DETERMINE THE VERSION OF THE HOST CONTROLLER INTERFACE (HCI)
In the Bluetooth Configuration Panel, on the Hardware tab, in the Device Properties
section, the fifth entry provides Bluetooth Specification compliance information for the
Host Controller Interface.
The sixth entry contains the Specification Revision information for the Host Controller
Interface, if appropriate.
5.6 DETERMINE THE VERSION OF THE LINK MANAGER PROTOCOL (LMP)
In the Bluetooth Configuration Panel, on the Hardware tab, in the Device Properties
section, the seventh entry provides Link Manager Protocol version number information.
The eighth entry contains the Link Manager Protocol sub-version number information, if
appropriate.