User's Manual

Appendix H
Technical Support
If you have trouble installing or using RFID Reader-Scan Card, Socket has
two technical support resources to help you. Please note that technical
support is available in English only.
1. Socket On-Demand Support (SOS)
Socket On-Demand Support is an interactive technical
support program that focuses in on your specific
problem to provide the answers you need. SOS
provides immediate service and is the best place to start for technical
support. To access SOS, visit:
www.socketcom.com/support. Click on
the SOS icon.
If SOS cannot solve your problem, end the session by submitting an
email inquiry to a Socket technical support engineer as prompted. Your
interactive session will be saved for reference.
2. Live Technical Support
IMPORTANT! To obtain technical support, you must first
register your product online at
www.socketcom.com/prodreg.
After you register your product, log in and click on the Technical
Support tab. Click New Trouble Ticket.
If we are unable to resolve your support inquiry online, we can arrange
for a technical support representative to call you at a specific time.
Please refrain from disassembling the Socket RFID Reader-Scan Card.
Disassembly of this device will void the product warranty.
APPENDIX D: TECHNICAL SUPPORT | 53