User's Manual

Appendix G
Troubleshooting
For help on SocketScan on a Windows Mobile-based device, tap Start | Help.
SYMPTOM:
I get the “No Card Detected” icon in the task tray and
can’t trigger the laser or scan any bar codes.
POSSIBLE REASON SOLUTION
Your mobile computer does not
recognize the RFID Reader-
Scan Card.
Make sure the RFID Reader
Card is inserted properly. If
necessary, remove and
reinsert. If using battery power,
be sure to tap Y
es if asked if
you want to use battery power.
SYMPTOM:
When I try to read an RFID tag, no data appears on my
screen.
POSSIBLE REASON SOLUTION
You are holding the Pocket PC
and RFID Reader-Scan Card in
the wrong position..
Hold the Pocket PC so the
RFID Reader-Scan Card is
parallel to and directly above
the RFID tag, at most 2.5
inches above the tag.
The RFID tag antenna is
broken or incorrectly formatted.
Try reading another RFID tag
that is correctly formatted.
The tag type may be disabled. Use RFID Demo to determine
the tag type. If needed,
reconfigure the RFID Reader-
Scan Card for the correct tag
type.
SYMPTOM:
When I press the trigger button, nothing happens.
POSSIBLE REASON SOLUTION
You programmed the trigger
button incorrectly.
Test the button by assigning a
different program to it and make
sure it works properly.
52 | APPENDIX C: TROUBLESHOOTING