User's Manual

APPENDIX G: TROUBLESHOOTING 79

APPENDIX G

ROUBLESHOOTING

For help on SocketScan for Windows Mobile, tap Start | Help on a

Pocket PC.

SYMPTOM: I get the “No Scanner Detected”

icon and can’t

trigger the laser or scan any barcodes.

POSSIBLE REASON SOLUTION

The Bluetooth Cordless Ring

Scanner is not connected to

your computer

Make sure the Bluetooth Cordless

Ring Scanner is on and in range and

has enough battery power. Try to

reconnect by clicking on the

SocketScan task tray icon and

clicking Connect CS.

SYMPTOM: When I try to scan, the laser activates, but no data

appears on my screen, and the laser eventually turns off.

POSSIBLE REASON SOLUTION

The scanner is too close or

too far from the barcode.

Practice so you get accustomed the

most effective distance and scanning

angle.

The barcode is incorrectly

formatted or poorly printed.

Try scanning a barcode that is

correctly formatted or printed well,

such as on a retail package.

The barcode symbology may

be disabled or not supported

by the Bluetooth Cordless

Ring Scanner.

Use Scan Demo for Windows Mobile

to identify the symbology. If needed,

enable the symbology by using

Symbology Selector.

You don’t have an application

open to scan data into.

Open an application and place the

cursor where you want scanned data

to go. Try scanning again.