User's Manual

APPENDIX G: TROUBLESHOOTING 111
TROUBLESHOOTING FOR WINDOWS MOBILE
For help using SocketScan for Windows Mobile, tap on the icon.
SYMPTOM
: I am using the CHS in SPP mode and get the “Not connected” icon in the
task tray of the Today screen and can’t trigger the scanner or scan any barcodes.
POSSIBLE REASON SOLUTION
Your SoMo is not connected to the CHS.
Make sure the CHS is on and in range and has enough
battery power. Try to reconnect.
You are trying to connect the CHS with an
HP iPAQ 100 or 200 series Pocket PC.
The first release of SocketScan 10 for Windows Mobile is
only compatible with the Socket SoMo 650. Check back
for HP iPAQ compatibility in future releases.
SYMPTOM: The Bluetooth software indicates that the CHS has connected, but when I try to
scan data, it does not enter into my application.
POSSIBLE REASONS SOLUTION
The CHS is in SPP mode, and the SoMo has
multiple incoming Bluetooth serial ports
enabled.
Use your Bluetooth utility to disable extra incoming
Bluetooth serial ports.
The CHS is in SPP mode, and SocketScan 10
Is not running.
Start SocketScan 10. Tap Start | Programs | SocketScan
10 | SocketScan 10.
SYMPTOM: When I try to launch Scanner Settings, I get an error message saying that I need
to close the Keyboard Wedge application.
POSSIBLE REASONS SOLUTION
The CHS is in SPP mode and connected to
the SoMo when you try to launch Scanner
Settings.
Close the Keyboard Wedge application and try launching
Scanner Settings again.
SYMPTOM: While using Scanner Settings, the CHS disconnects, and the Scanner Settings
utility is non-responsive.
POSSIBLE REASONS SOLUTION
You tried to switch from one SocketScan
application to another by using an
assigned launch button.
Only use the pop-up menu from the SocketScan task
tray icon to switch between SocketScan applications.
SYMPTOM: When I try to connect the CHS to my SoMo, I get an error message saying that an
incompatible scanner tried to connect.
POSSIBLE REASONS SOLUTION
The CHS is in SPP mode, and the SoMo
does not have any Bluetooth serial ports
free.
Free up a Bluetooth serial port for the CHS connection.