User's Manual

APPENDIX G: TROUBLESHOOTING 109
TROUBLESHOOTING FOR WINDOWS PC
SYMPTOM
: I am using the CHS in SPP mode and get the “Not connected” icon in the
task tray in the Today screen and can’t trigger the scanner or scan any barcodes.
POSSIBLE REASON SOLUTION
Your PC is not connected to the CHS.
Make sure the CHS is on, in range and has enough
battery power. Try to reconnect.
SYMPTOM: When I try to access SocketScan 10, I get an error message saying the installed
version of the application could not be determined.
POSSIBLE REASON SOLUTION
You installed SocketScan 10 while logged
into a different account.
Log into the account you used while installing
SocketScan10.
Alternatively, you can install SocketScan 10 for every user
account that plans to use the CHS.
SYMPTOM: When I try to install SocketScan 10, an error message says Access is denied, or I
have insufficient privileges to complete installation.
POSSIBLE REASON SOLUTION
You tried to install SocketScan 10 on a
Windows 7 computer while not logged
into an administrative account.
Abort the process. Log into an administrative account
and restart the installation.
SYMPTOM: The Bluetooth software indicates that the CHS has connected, but when I try to
scan data, it does not enter into my application.
POSSIBLE REASONS SOLUTION
The CHS is in SPP mode, and your PC has
multiple incoming Bluetooth serial ports
enabled.
Use your Bluetooth utility to disable extra incoming
Bluetooth serial ports. In SocketScan Settings, click Ports t
o
access the Bluetooth utility.
The CHS is in SPP mode, and SocketScan 10
Is not running.
Start SocketScan 10 software by clicking on the desktop
shortcut icon.
The keyboard wedge is not enabled in
SocketScan Settings.
Make sure the checkbox Use keyboard wedge is
selected.
The CHS is in SPP mode but not assigned to
an incoming Bluetooth serial COM port.
In SocketScan Settings, make sure the CHS is assigned to
an incoming Bluetooth serial COM port.
If your computer has the Toshiba Bluetooth stack, in
SocketScan Settings, click Ports and make sure the CHS is
assigned to a Bluetooth port that appears as LocalCOM-
Server.
SYMPTOM: After I try to connect, SocketScan 10 reports the Friendly Name of the last CHS
connected to the computer, and I cannot modify any advanced settings or symbologies.
POSSIBLE REASONS SOLUTION
This is a known issue in SocketScan 10 for
Windows XP and Vista.
Close and restart SocketScan 10 and reconnect.