User's Manual

108
SYMPTOM
: The Bluetooth device search has found multiple CHS devices, and I don’t know
which one to choose.
POSSIBLE REASONS SOLUTION
The CHS is not paired with a host system,
and there are multiple CHS devices in range.
Power off the CHS device(s) you do not want to
connect to and restart the Bluetooth device search.
Alternatively, If the CHS works in SPP mode with your
computer/device, you can use the SocketScan Scanner
Settings utility to change the scanner’s Bluetooth
friendly name to something you can easily recognize.
SYMPTOM: When I scan a barcode, odd behaviors occur, such as different applications seem to be
invoked in my system, and/or special characters are displayed in the application unexpectedly.
POSSIBLE REASON SOLUTION
In HID mode, the CHS will only properly
read printable ASCII characters. Non-
printable ASCII characters or extended
characters cannot be interpreted by the
scanner. Printable ASCII characters are
numbers between 0x20 and 0x7E, and any
ASCII characters that fall outside of this
scope are considered as non-printable.
Use the SocketScan 10 SDK to develop a custom
application that supports non-printable ASCII characters.
Learn more about the SDK at:
http://www.socketmobile.com/products/sdk/
SYMPTOM: When I press the Shift, Caps Lock or Ctrl key on my keyboard, it affects the data
output from my CHS to my computer.
POSSIBLE REASON SOLUTION
You are using the CHS in HID mode as a
Keyboard class device.
Determine how your computer implements HID keyboard
devices.
SYMPTOM: When I scan some barcodes with the CHS in SPP mode, the data is truncated or
some characters are corrupted.
POSSIBLE REASON SOLUTION
The barcode data has illegal characters.
SocketScan 10 is designed to read ASCII
characters between 0x20 (Space) and 0x7F.
If you have a truncated barcode, you can view the raw
data without any conversions by using the Test option of
Scanner Settings, with hexadecimal format selected. If
you need to scan data that is not 7 bit ASCII (e.g., Double
Byte, MultiByte or UNICODE for Kanji, simplified Chinese,
etc.) use the SocketScan 10 SDK.
SYMPTOM
: When I scan the SocketScan 10 EZ Pair onscreen barcode, nothing happens.
POSSIBLE REASON SOLUTION
Light reflected from the screen is
interfering with the scanning process.
Move your computer / device to a darker area and try
again.
The CHS has the Data Matrix symbology
disabled.
Enable Data Matrix by scanning the appropriate
command barcode in Appendix E or using the SocketScan
10 Scanner Settings utility.