User's Manual

APPENDIX G: TROUBLESHOOTING 107
APPENDIX H
T
ROUBLESHOOTING
GENERAL TROUBLESHOOTING – ALL OS
SYMPTOM: When I try to scan, I aim the scanner beam at the barcode, but no data appears
on my screen, and the beam eventually turns off.
POSSIBLE REASON SOLUTION
The scanner is too close or too far from the
barcode or at an incorrect angle.
Practice scanning at different distances and angles so you
get accustomed the most effective position.
The barcode is incorrectly formatted,
damaged or poorly printed.
Try scanning a barcode that is correctly formatted,
printed clearly, and in good condition.
The barcode symbology may be disabled or
not supported by the CHS.
Enable the symbology. Use the Command Barcodes
(Appendix E). If you are using the CHS in SPP mode, you
can also use the symbology selector of SocketScan 10
software.
If you do not know the symbology of the barcode, and
the CHS works in SPP mode for your computer / device,
you can use the Scanner Settings utility to test scanning
the barcode and determine its symbology.
You don’t have an application open to
scan data into.
Open an application (e.g., a spreadsheet) and place the
cursor where you want to enter data. Try scanning again.
You are using the CHS in SPP mode, and
SocketScan 10 keyboard wedge is not
enabled / running.
Make sure SocketScan 10 keyboard wedge is running.
For Windows, make sure the Use keyboard wedge option
is selected in SocketScan Settings.
Revision F of the CHS 7X and 7XRx will
automatically power off after you press
the trigger button if the battery is low.
Charge the CHS.
SYMPTOM: My computer/device cannot find the CHS, and/or I get an error message saying
that there are connection problems.
POSSIBLE REASONS SOLUTION
The computer/device is too far from the CHS.
Move the devices closer together, within a range of 10-
15 meters.
The CHS is not powered on. Power on the CHS.
You are using the CHS in SPP mode and have
assigned another device as your default
Bluetooth serial device.
Remove any settings that assign another device as your
favorite Bluetooth serial device.
Your computer/device does not have
Bluetooth enabled and/or the Bluetooth
software is not running.
Enable Bluetooth on your computer/device and make
sure the Bluetooth software is running.
The CHS is already paired with another
computer/device.
Unpair the CHS. See Appendix F for instructions.