User's Manual

102 | APPENDIX D: TECHNICAL SUPPORT
Appendix D Technical Support
Socket On-Demand Support (SOS)
Socket On-Demand Support (SOS) is a virtual technical
support assistant that focuses in on your specific question to
provide the specific answers you need. SOS provides the quickest
turnaround time and is the best place to start for technical support.
To access SOS, visit: www.socketcom.com/support
and click on the SOS
icon.
If SOS cannot answer your inquiry, you can submit your question to a
technical support engineer after the session. Your interaction session will be
saved for reference to better serve you.
Note: To help expedite live technical support, you will be asked to register
your product and provide some information about your system
configuration and environment.
Live Technical Support
IMPORTANT! To obtain technical support for your product, you must
first register your product online at www.socketcom.com/prodreg
.
After product registration, log in and click on the Technical Support tab.
Click on New Trouble Ticket to submit an online request. If we are unable
to resolve your support inquiry via email, we can arrange for a technical
support engineer to call you at a specific time. You can log in anytime to
check the status of your request.
Please refrain from disassembling the CompactFlash or SDIO card.
Disassembly of this device will void the product warranty.