User's Manual

Appendix F
Troubleshooting
For help on SocketScan Plug-in on a Windows Mobile-based device, tap Start | Help.
SYMPTOM:
I get the “No Card Detected” icon in the task tray and can’t trigger
the RFID reader or scan any barcodes.
POSSIBLE REASON SOLUTION
Your device does not
recognize the card.
Make sure the card is inserted properly.
Push it in all the way. If necessary, remove
and reinsert.
SYMPTOM:
When I try to read an RFID tag, no data appears on my screen.
POSSIBLE REASON SOLUTION
You are holding the RFID
Reader Card in the wrong
position.
Hold the device so the RFID Reader Card is
parallel to and directly above the RFID tag,
at most 2.5 inches above the tag.
The RFID tag antenna is
broken or incorrectly
formatted.
Try reading another RFID tag that is
correctly formatted.
The tag type may be disabled. Use RFID Demo to determine the tag type.
If needed, reconfigure the RFID Reader Card
for the correct tag type.
SYMPTOM:
When I press the trigger button, nothing happens.
POSSIBLE REASON SOLUTION
You programmed the trigger
button incorrectly.
Test the button by assigning a different
program to it and make sure it works
properly.
50 | APPENDIX F: TROUBLESHOOTING