Operation Manual

Troubleshooting Evolution

Downloads

If you are having difficulty performing a download to your Snooper Evolution

it is worth going through the following checklist first before contacting us. If

you are still unable to perform a download after following this checklist then

please telephone our technical support helpline 0870 787 0700 (Option 3).

This guide is in two sections; the first section is a list of things to check before

performing a download and the second section consists of possible reasons

and solutions to error messages encountered while trying to perform a

download.

SECTION ONE

1. Have you registered your Evolution?

You will not be able to download the database unless the Evolution is

registered. To register your unit visit www.snooperneo.co.uk

2. Is the USB PC connection lead supplied with the Evolution connected

correctly?

Please check that the USB lead is plugged into the USB socket on the

Evolution and is fully plugged in as far as possible. Check the computer

connection is secure.

3. Have you installed the driver for the USB connection lead correctly?

This lead requires a driver to be installed onto your PC. The driver software

is on the software disc provided and requires installing before the Evolution

Updater software is installed.

4. What operating system are you using on your computer?

The Snooper download software will only work on the following Windows

operating systems: Windows 2000 and Windows Xp. THE SOFTWARE

WILL NOT WORK ON WINDOWS 95/98/98SE and Millennium. Apple

Macintosh is not supported.

To determine which operating system you have on your computer:

a) Right click on the ‘My Computer’ icon on your desktop and select

‘Properties’ from the drop down menu.

b) When the ‘System Properties’ dialogue box opens the ‘General’ tab is

selected by default. Under the heading ‘System’ the operating system is

displayed.

5. Have you installed the Evolution download software onto your PC?

If you have not installed the software you will not be able to perform a

download to your Evolution. Once the software is installed there will be a

new icon on your desktop: ‘Evolution Updater’. Please check to see if you

have the latest version of the software by visiting www.snooper.fr and

clicking on the link ‘Technical Support’.

Troubleshooting

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