Operation Manual

If you have Active Sync for a PDA or Palm pilot you may need to alter the

configuration of the connection settings so that the software does not

reserve the port. Please consult your manufacturer’s instructions in order

to do this. This also applies to mobile phone synchronisation software.

ERROR MESSAGE - 'There was a problem connecting to the

Performance Products server' This error message may have some ftp

error codes typically 12002, 12007, 12029, 12030, 12031.

If you get an error message with any of the codes listed above this

normally means there is something blocking communication between the

software, most typically a firewall, and our server. Windows Xp is

supplied with an 'Internet Connection Firewall'. Depending on which

Service Pack you have for this operating system you will need to access

the firewall settings and allow access for the software. We recommend

updating to Service Pack 2 as this will allow easier configuration.

If you have a Firewall on your computer the software may appear to hang

and your Firewall software will inform you that the Snooper Updater

software is trying to access the internet. Please make sure that you

grant/allow/permit access through the Firewall. Please read the

messages supplied by your Firewall software carefully before choosing

your option. If you do not allow the program to access the internet

through the Firewall, the download process will fail.

If no message was prompted by the firewall software uninstall and then

re-install the software and perform a download again.

Warning: We do not recommend disabling your firewall software in

order to perform a download to your Snooper Evolution nor can we

advise how to alter the settings on third party software nor can we

be held responsible for any action taken by the computer user that

makes the computer more vulnerable to viruses and computer

hackers. Any changes made to the computer firewall settings are at

the user's discretion. We would recommend contacting the third

party software manufacturer for information of how to configure the

firewall software.

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