Operation Manual

Troubleshooting

If you are having difficulty performing a download to your Snooper

Evolution it is worth going through the following checklist first before

contacting us. If you are still unable to perform a download after following

this checklist then please contact our Technical Helpline on 0870 787

0700 and select Option 3.

This guide is in two sections; the first section is a list of things to check

before performing a download and the second section consists of

possible reasons and solutions to error messages encountered while

trying to perform a download.

SECTION ONE

1. Have you registered your Evolution?

You will not be able to download the database unless the Evolution is

registered. Please telephone our registrations team on 0870 787 0700

and select Option 1 to register your unit or alternatively register online

at www.snooperneo.co.uk.

2. Is the Evolution connected to a power supply?

The unit must be powered up in order to download the database.

Please use the AC mains adapter supplied with your unit and connect

to the socket marked 12V DC. Note: The voltage rating on the adapter

is 10V not 12V; this is normal. The unit will work off the 12V supply of

your vehicle and the 10V supply of the adapter.

3. Is the RS232 computer cable supplied with the Evolution

connected correctly?

Please check that the RS232 lead is plugged into the RS232 socket on

the Evolution and is fully plugged in as far as possible. Check the

computer connection is secure.

4. Have you installed the Serial to USB conversion lead correctly?

This lead requires a driver to be installed onto your computer. The

driver software is on the software disc provided. Once the lead is

installed a COM port number will be allocated to the lead. To check

what number has been allocated to the lead, please refer to the Step

by Step Guide located within the Driver folder on the Software CD.

5. What operating system are you using on your computer?

The Snooper download software will only work on the following

Windows operating systems:

Windows 98 Second Edition, Windows Millennium, Windows 2000 and

Windows Xp. THE SOFTWARE WILL NOT WORK ON WINDOWS 95.

Apple Macintosh is not supported.

To determine which operating system you have on your computer:

a) Right click on the 'My Computer' icon on your desktop and select

'Properties' from the drop down menu.

b) When the 'System Properties' dialogue box opens the 'General'

tab is selected by default. Under the heading 'System' the operating

system is displayed.

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