User Manual E N G LI S H
© 2009 snom technology AG snom technology AG Charlottenstr. 68-71 10117 Berlin Germany Tel.: +49 30 398330 Fax: +49 30 39833111 www.snom.
Copyright, Trademarks, GPL, Legal Disclaimers snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. TeamSpirit ® VoiceEngine is Copyright © 1995-2009, SPIRIT. All other product names and names of enterprises are the property of their respective owners. snom technology AG reserves the right to revise and change this document at any time, without being obliged to announce such revisions or changes beforehand or after the fact.
snom 870 User Manual Important Information Important Information Please read the instructions on phone safety and disposal and on how to set up and use the phone before using the device and also give them to other users to read or inform those users of their contents. Save this manual and do not give the phone to third parties without it. Safety Instructions Follow the instructions in this manual and other applicable documentation of the phone. Use only the power adapter delivered with the phone.
snom 870 User Manual Important Information This phone is CE and FCC-certified and meets European and US health, safety, and environmental standards. Unauthorized opening, changing, or modifying the phone will cause the warranty to lapse and may also result in the lapse of the CE and FCC certifications. In case of malfunction contact authorized service personnel, your seller, or snom.
Notational conventions snom 870 User Manual Notational conventions Throughout this manual, you will see notations like the below-listed. 1. Arrows up/down: Navigation in menus and lists. Geometric arrow symbols in this manual indicate: r Press up arrow on navigation key s Press down arrow on navigation key v Press left arrow on navigation key w Press right arrow on navigation key 2. Confirmation and cancellation of actions. a. The hard keys are represented by symbols: = ; = . b.
Notational conventions snom 870 User Manual Press the hardkey or tap the icon on the display to open the Settings menu / > 1 Preferences Next, tap the "1 Preferences" button or press the number "1" key on the alphanumeric keypad. > 2 Time Zone Next, tap the "2 Time Zone" button or press the number "2" key on the alphanumeric keypad.
Setting up the Phone snom 870 User Manual Setting up the Phone Delivery Content Please check whether the package contains the following parts: 1. Base phone unit 2. Footstand with bracket and 2 screws 3. Handset 4. Handset cord 5. Ethernet cable 6. Power supply 5 V DC with EU/US connector PLEASE NOTE: Using the wrong power supply may cause damage to the phone. Use only the power supply included with the phone. Phone Installation and initialization snom phones are plug-and-play.
snom 870 User Manual Setting up the Phone USB port for expansion module (not included in delivery) 4. Plug the Ethernet (network) cable into the RJ45 connector labeled “NET”, and plug the other end into the network side to establish a data link. The second RJ45 connector, labeled “PC”, is for daisy-chaining further Ethernet devices without the need for a second Ethernet connection line. 5.
snom 870 User Manual Setting up the Phone You need to obtain the necessary data to register your phone and make phone calls from your VoIP service provider or your network administrator. Required and optional data differ from provider to provider. They may include: a. Account (usually the phone number) (required) b. Registrar (required) c.
snom 870 User Manual Setting up the Phone 5. Tap the icon. Your phone was successfully registered if the display shows a bright-green phone symbol with a checkmark on it, followed by the account (phone number) you entered. See "Identities/Accounts" on page 65 for further information on registering identities. 6.
snom 870 User Manual Setting up the Phone A number of IP telephony service providers and a number of SIP PBXs require settings that are different from snom’s standard factory settings. snom’s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required. Do not change the standard configuration unless you know what you are doing. Expert help may be required.
Getting to Know Your Phone snom 870 User Manual Getting to Know Your Phone This manual describes the functions of the phone with the standard factory settings. If your phone was installed and/or set up by someone else, the standard settings may have been changed. Please check with that person or company if the phone does not react as described in this manual. Hardware overview Touchscreen display Handset speaker Call LED – Blinking fast: incoming call – Blinking slowly: missed to turn off. call.
snom 870 User Manual Getting to Know Your Phone Navigation key, indicated in this manual by geometric arrow symbols. See "Notational conventions" on page 6. rs • On idle screen: Programmable • Move lists up and down one item/button at a time • In Settings menu > 1 Preferences > 4 Ringer > tap identity button > press to play ringtones v • I n text fields, press to move the cursor to the left one character at a time. • On idle screen, press to open list of received calls.
Getting to Know Your Phone snom 870 User Manual Transfer call (if supported by PBX). See "Attended and Blind Transfer" on page 54 Place call on hold/resume held call. See "Hold" on page 53 Audio control keys Adjust volume of ringer when the phone is idle or ringing Adjust volume of microphone/loudspeaker when in call Keys with LEDs - key lights up when function is activated: Mute and unmute the microphone Toggle between handsfree and handset mode. Dial number and accept calls on speakerphone.
Getting to Know Your Phone snom 870 User Manual Characters underneath cursor = current input mode Tap to ABC numerals to change input mode Entering Letters, Numerals, and Special Characters Switch to appropriate input mode, if necessary. When in letter mode, press each respective key one to three (four) times quickly to type the first through third (fourth) letter printed on the key. Press the navigation key v to move the cursor to the left one character at a time.
Getting to Know Your Phone snom 870 User Manual The Touchscreen display Components Context area label Context area Time/date bar Escape area Info area appearance header tabs Info area Context-sensitive touch buttons In other contexts: Navigation area (arrows, scroll bar) Using the Touchscreen 1. Tap icons/buttons with your fingertip to select items, initiate and terminate actions, enter menus, turn functions on and off, etc. a.
Getting to Know Your Phone snom 870 User Manual 3. Scrolling. a. Tap arrow buttons in navigation area - see "Components" on page 17 and "Navigation arrows" on page 33. b. Place a fingertip on the touchscreen and drag it lightly up or down to scroll through lists. Lift the fingertip off the screen to stop. Escape area Context-sensitive buttons.
snom 870 User Manual Getting to Know Your Phone Context area Text field Information: • Symbol • Text Yellow outlines: Touch buttons in context area The context area shows the current activity of the phone and can contain a number of interactive elements as well as information text and symbols. 1. Interactive elements. a. Text fields when dialing or editing the directory or the call lists. b. Touch buttons for selecting identities, menu items, directory and call lists entries, etc. c.
Getting to Know Your Phone snom 870 User Manual 2. Information symbols and text: a. Symbols (incoming call ringing, outgoing call ringing, etc.) b. Text (phone number calling/being called, duration counter, etc.). If the caller is listed in your directory, the screen will also show his/her phone type (e.g., office, home, mobile), first and last name, title, organization, and e-mail. Info area Its contents and appearance differ, depending on phone activity and selected appearance mode. 1.
Getting to Know Your Phone snom 870 User Manual Idle screen (home screen) Default setting: Springboard. Tap one of the icons to enter the function, open the menu, or initiate the action it represents.
Getting to Know Your Phone snom 870 User Manual Directories Phone directory, remote directories (LDAP and contacts list), favorites: See "Directories" on page 35. Call lists 1. Tap the respective icon to open the list of missed dialed calls. , received , or 2. To dial a number: Tap the button with the date or time/name or number of . Tap the arrow caller/callee a. Details of missed calls: to show the call details. To From Time: Shows the time if same day, shows date and time if not.
snom 870 User Manual Getting to Know Your Phone Active identity, currently selected as the identity for outgoing calls. Active identity. Can be called, can be selected for outgoing calls. Inactive or unregistered identity. Cannot be called from external phones or selected for external calls. May be avaible for internal calls depending on server setup Inactive or unregistered identity, currently selected as outgoing identity. Cannot be called from external phones or selected for external calls.
Getting to Know Your Phone snom 870 User Manual DND Tap the icon to turn DND on and off. Works like the hard key - see page 14. DND is off: DND is on: Call monitoring Screen showing calls monitored on another extension within network for call pickup when not answered, etc. Tap icon to turn on display; tap or press to return to springboard.
Getting to Know Your Phone snom 870 User Manual Phone's IP address Tap to show the phone's IP address and the web address of snom's help pages. For more information on how to open the phone's web interface, see "The Phone’s Web Interface" on page 26. Settings menu Tap or press to open the settings menu. To open a lower-level menu or setting, tap its button (selected button turns yellow) or press the item‘s number on the alphanumeric keypad.
Getting to Know Your Phone snom 870 User Manual Settings menu tree 1 Preferences 2 Call Features 3* Identity 4* Network 5* Maintenance 1 Language 1 Call Forward 1 Outgoing Identity 1 IP Setting 1 System Info 2 Timezone 1 Forward all 2 Reregister 2 Webserver 2 User Mode 3 Tone Scheme 2 Forward on busy 3 Edit 1 Webserver Type 3 Reboot 4 Ringer 3 Fwd after timeout 4 Logoff 2 HTTP Admin Server 4 Reset Values 2 Outgoing Calls 5 Logoff all HTTP Password 3 In administrator mode.
snom 870 User Manual Getting to Know Your Phone The Phone’s Web Interface Tap to look up the phone‘s IP address. Open the web browser of your PC and type http:// followed by the IP address, for example http://192.168.9.14. The web interface will open with the Security page which is shown only when the web interface is opened for the first time upon initialization or after reboot or a resetting of values: We urge you to set administrator and HTTP passwords.
snom 870 User Manual Getting to Know Your Phone How the Web Interface Works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode. Click on a menu item to open that page. Some pages contain several documents. To make a document visible, click on its tab. The font weight of the characters on the active tab is bold.
snom 870 User Manual Getting to Know Your Phone User Mode/Administrator Mode Phone The "Identity" and "Network" menus are inaccessible in user mode. Default password for administrator mode: 0000 (4x zero). Web interface Some windows, like Preferences shown here, are available in user mode while many are not. The menu item Advanced is available but the settings normally found on it are not.
Display Icons, Buttons, and Indications snom 870 User Manual Display Icons, Buttons, and Indications Springboard Phone directory - see "Directories" on page 35 Remote directories - see "External directories" on page 46 Favorites Missed calls - icon with number in upper right corner indicates new missed calls. See "Call lists" on page 22 Received calls - see "Call lists" on page 22 Redial (dialed calls) - see "Call lists" on page 22 Configured identities, select outgoing identity.
Display Icons, Buttons, and Indications snom 870 User Manual Date (day) and day of the week, indicated by a bold-face dot at the top of the "calendar page" (from left to right: Mon - Sat; on Sunday the dot on the right turns yellow). The date is replaced by the information alert when update is available, reboot is necessary [ ], text [ ] or voice [ ] message has been received, etc. Tap icon to show details. DND inactive=white/active=red. Tap the icon to turn DND on and off.
snom 870 User Manual Display Icons, Buttons, and Indications Context area These are the buttons underneath the context area (outlined in yellow). In directories: Tap to show details buttons, tap again to enter edit mode. In call lists: Tap to show call details. Tap again to show caller details. Tap again to enter edit mode.
snom 870 User Manual Display Icons, Buttons, and Indications Conversation is being recorded. Tap icon to stop recording.
snom 870 User Manual Display Icons, Buttons, and Indications Display symbols Outgoing call ringing Call in progress Incoming call ringing If the called/calling number is in one of the directories or on the contacts list with a URL to a photograph or symbol, the default symbols are replaced by the photograph or symbol.
snom 870 User Manual Directories Directories Phone Directory (internal phone book) The phone directory can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save". Changes will be lost if you open another page of the web interface without first clicking on "Save".
Directories snom 870 User Manual • Entry with several associated phone numbers: 1. Master record. Same data on master record and on all subentries 2. Data can be different for master and each subentry. If no entries on a subentry, data from master record is displayed 3.
snom 870 User Manual Directories Assign Ringtones The phone has 10 built-in ringtones. It is also possible to download a custom melody. Playing ringtones back. 1. On the phone: 1 Preferences > 4 Ringer. The identities are shown on the display. a. Tap an identity button to hear the current ringtone for that identity. b. Press rs to navigate to other ringtones. The ringtone on the button at the top of the display is played. c. Tap the button to select the ringtone. 2.
Directories snom 870 User Manual b. In other cases, you will see a succession of screens with touch buttons. Example: Group: favorites > group > contact type. Tap button to select and go to next screen. If you wish to add the entry to your "Favorites", tap the "Yes" button. Select group and contact type. In our example the entry is on the favorites list, the group is "work", and the contact type "VIP". 7. When done, tap button or press hardkey to return to directory.
snom 870 User Manual Directories you wish to edit information associated with that number. to show details buttons on screen. Tap the button of the 5. Tap detail to be edited. a. In some cases, a succession of text fields will open. Edit the data, if necessary, and tap the field or press to save and to open the next text field. b. In other cases, you will see a succession of screens with touch buttons. Example: "group" button with the data "favorite", group "work", contact type "VIP".
snom 870 User Manual Directories 4. Slide your finger from the entry button to the merge button without lifting it off the touchscreen. Another directory screen opens. 5. Navigate to the entry the subentry is to be associated with and tap the button to merge the two entries. 6. There is now a main entry "Jane Merge" with two subentries, "home" and "office". Deleting an entry 1. Tap © 2009 snom technology AG man_snom870_v101_en to open the phone's directory.
snom 870 User Manual Directories 2. Navigate to the entry. 3. Tap arrow button of entry to be deleted. a. If a name has more than one phone number associated with it, tap the name button if you wish to delete the entire group. b. If you wish to delete an associated number, tap the number button. 4. Tap to delete . Adding/Editing Entry on Web Interface Click on Directory in the menu on the left side. Adding new entry Type data in text fields of "Add or Edit Entry“. 1.
Directories snom 870 User Manual when the phone is in a call or in DND mode. Calls from entries on the "Deny" list will not ring on the phone, the caller will always receive a busy signal. Outgoing Identity: The drop-down list shows all identities configured on the phone. If you select one of the identities for one of the numbers listed in the phone book, all calls to that number initiated from the phone book will show that identity on the callee’s phone.
Directories snom 870 User Manual Editing an entry Click on to display current information in the text fields of "Add or Edit Entry". Two additional buttons, "Add Sub" and "Change", are now available. 1. Editing text fields. a. If single entry, click on in the entry's line. b. If there is more than one number associated with a name: • • Click on in name's line if you wish to edit the master record. Click on in a phone number's line if you wish to edit subentry data. c.
snom 870 User Manual Directories • • In the text field of "Name", delete "mobile" and type "home". In the text field of "Number", delete the mobile number and enter the home phone number. • If you wish, select a contact type and an outgoing identity from drop-down lists. • Click on "Add Sub". b. John Doe's entry lists three phone numbers. In this example a fourth number will be added. • Click on in the line containing John Doe's name. The data is shown in "Add or Edit" area.
snom 870 User Manual Directories • Enter the new type of phone in text field of "Name", for example "mobile Japan". • Enter the phone number in the text field of "Number". • If you wish, select a contact type and an outgoing identity from drop-down lists. • Click on "Add Sub". c. The directory now contains Jane Doe's home phone number and John Doe's Japanese mobile phone number.
Directories snom 870 User Manual • Click on in the line of a phone number subentry to delete that subentry, but keeping the master record and the other subentries. Dialing from phone directory To dial, click on in the line of the phone number. Deleting whole directory Deletes entire directory irretrievably! Importing/Exporting Directory See our Wiki at http://wiki.snom.com/Web_Interface/V7/Directory. External directories Provided by your network, your VoIP provider, or another external source.
snom 870 User Manual Using the Using the Phone Phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.
Using the Phone snom 870 User Manual 2. Enter number and tap context area or press . Speakerphone Enter number and press . Speakerphone AND handset OR headset 1. Use dialing method for handset or headset. 2. Tap to add speakerphone. Tap to turn off speakerphone. Using Auto Dial A timespan in seconds must be selected from the drop-down menu of Advanced > Behavior > Phone Behavior > Auto Dial. The phone will dial the number on the display when the specified number of seconds has passed.
snom 870 User Manual Using the Phone Speed dial number on speed dial list 1. Enter the speed dial number (0-30) or character (#, *) assigned to the phone number. 2. Tap text field or press to dial. Speed dial number mapped onto virtual key 1-15 1. Tap . Virtual key screen opens. 2. Tap virtual key to dial. In above example tap on key 14 to call Aunt Jane. Emergency Numbers Can be dialled even when the keyboard is locked! See "Emergency Numbers" on page 70 on how to set them. 1. Enter the number. 2.
snom 870 User Manual Tap Using the Phone to activate call completion. You can now dial another number, receive calls, or hang up the handset to return to the idle screen. Call completion will not interfere with the normal operation of your phone. When the number called is no longer busy or unavailable, your phone will ask whether to dial or not. 1. Display when phone is idle: Tap "OK" to dial, tap "Cancel" to terminate call completion for this call. 2.
Using the Phone snom 870 User Manual Number Guessing (Auto Completion) The default setting is "on". Turning it off: See "Number Guessing" on page 73 . When you dial and have typed the minimum number of digits, the phone offers numbers containing the typed string from its call lists and from the directory for selection. Example: The setting is 4 digits. As soon as you have typed four digits, the phone offers the numbers containing that string, if any.
Using the Phone snom 870 User Manual Using speakerphone AND handset OR headset. 1. Accept the call with the handset or the headset. 2. Tap to add speakerphone. Tap to turn off speakerphone. Automatically The default is "off". Changing the setting: See "Automatic acceptance of incoming calls" on page 66. Missed Calls Missed calls are indicated by the lit call LED and by the number of missed calls in the upper right corner of the missed call list icon . Press to turn both indicators off.
snom 870 User Manual Using the Phone Active Calls Mute/unmute and volume control: See "Mute Key" on page 14 and "Volume Keys" on page 14. Hold 1. Press to put current call on hold or drag-and-drop call from context area into info area. 2. When a call is on hold, the call LED is blinking slowly. The symbol the info area indicates the line where the call is being held. in again or drag-and-drop the button into the context area to get 3. Press the caller back on the line. 4.
Using the Phone snom 870 User Manual 4. Drag-and-drop the call from the context are into the info area to remove a participant from the conference. Press or to put all participants on hold. Attended and Blind Transfer When you have a call on the line, there are two ways to transfer the call to a third party. Attended Transfer. 1. Put the call on hold - see "Hold" on page 53. 2. Dial the number you wish to transfer the call to and announce the call. 3. If the party wishes to accept the call, tap 4.
Using the Phone snom 870 User Manual Changing the setting (visual only, ringer only, turn call waiting off): See "Call waiting" on page 72. • Reject the call: Tap the red button. Button turns yellow. Drag it onto the button. The caller hears the "busy“ signal. • Reject the call and place caller on DENY list (see "Contact Types" on page 35): This is not a standard setting; change at Advanced > Behavior > Deny all feature > "On".
snom 870 User Manual Using the Phone This is not a factory setting. Changing the setting: Advanced > Behavior > Deny all feature > "On". Redirect (blind transfer) Tap > type the phone number you want to transfer the call to into the text field > tap the text field or press . The incoming call will start to ring on the other phone. Automatically Options for automatic rejection or forwarding of incoming calls: • Deny List. See "Contact Types" on page 35. • • DND (do not disturb mode).
Using the Phone snom 870 User Manual Making/changing settings on the phone Setting phone numbers: See the following table. Tapping the text field or pressing after typing the number saves the setting and returns the display to the previous screen.
Using the Phone snom 870 User Manual Tap 2 Target when Forwarding 2 Target when Forwarding 2 Target when Forwarding Type phone number phone number phone number Tap text field or press text field or press text field or press Tap to return to idle screen 3 Call Forwarding time Type number of seconds Tap text field or press Tap 1 Enable Forwarding 1 Enable Forwarding Tap Yes button Yes button Tap to return to idle screen to return to idle screen No change on idle screen No change
Configuring the Function Keys snom 870 User Manual Configuring the Function Keys See "The Phone’s Web Interface" on page 26 on how to open the phone’s web interface, "User Mode/Administrator Mode" on page 29 for an explanation of administrator and user mode. See "How the Web Interface Works" on page 28 on the mechanics of navigating in the windows and changing the settings. Any changes you make will not take effect until you press "Save".
1. The text in the upper left corner of the phone's v.key indicates the type of functionality mapped onto the key. The factory default is "line". Incoming and outgoing calls will use any available line unless you enter a phone line under "Number". If you do, all calls arriving on that line will go to that key. To make calls using that line, tap the virtual key and enter the number to be dialed in the text field. 2.
snom 870 User Manual Configuring the Function Keys snom's WIKI for more information. If you select "Key Event", click on "Save" to open the drop-down list with the available key events under "Number". c. Number. Enter the phone number or value for the function or, if key event, select item from drop-down list. d. Short Text. Optional. See also paragraph 2 on page 60.
snom 870 User Manual Configuring the Function Keys 1. Phone's web interface > Function Keys. 2. Under "Type", select "Extension" from the drop-down list of P12. 3. Under "Number", enter the extension/phone number whose calls you wish to pick up. In our example it is extension 151. 4. The "Short Text" is optional. If you enter text, it will be shown on the phone's virtual key.
Configuring the Function Keys snom 870 User Manual Mapping speed dial number onto virtual function key Example: Dialing Aunt Jane's phone number by tapping virtual key 14 (P14). 1. Under "Type", select "Speed" from the drop-down list of P14. 2. Under "Number", enter Aunt Jane's phone number exactly as you would dial it, i.e., with country and area code, if applicable, and without hyphens, parentheses, or empty spaces. 3. The "Short Text" is optional.
snom 870 User Manual Configuring the Function Keys Preprogrammed, variably programmable function keys The factory settings are printed on the casing - see page 14. Mapping another functionality onto one of the keys: 1. Select one from the drop-down list of "Type" and enter the number of type in the text field under "Number". 2. If the type is "Key Event", another drop-down list is avaible for selection under "Number". 3. Click on "Save".
snom 870 User Manual Customizing Phone Settings Customizing Phone Settings See "The Phone’s Web Interface" on page 26 on how to open the phone’s web interface, how the web interface works, on how to change the settings, and what the difference between administrator and user mode is.
snom 870 User Manual Customizing Phone Settings identity will open; it contains four tabs, with the left one, Login, visible in the front. Enter the information received from your provider or your administrator in the appropriate fields. • The display name is optional and freely selectable. It will be sent to any parties you call unless you hide your identity (see "Hide own Identity" on page 73).
Customizing Phone Settings snom 870 User Manual Contact List A contact list must be available on a server. Setting: 1. Identity (1-12) > SIP tab > Contact List > 2. Contact List URI > enter URI in text field. 3. Click on "Save". . Editing an Existing Identity/Account On the phone Editing of account/number & registrar only! 1. Tap > 3 Identity > 3 Edit User > tap button of identity you wish to change. 2. Edit account number, if applicable > touch text field or press . 3.
snom 870 User Manual Customizing Phone Settings 2. Select a language by tapping its button. 3. Tap screen. to return to previous screen, tap to return to idle Setting on the web interface. Preferences > General Information > Language > select from drop-down list > Click on "Save". Web Interface Language Preferences > General Information > Webinterface language > select from drop-down list > "Save".
Customizing Phone Settings snom 870 User Manual On the Phone 1. > 1 Preferences > 2 Time Zone 2. Navigation. a. Scrolling. • Tap / to move to beginning of next timezone/ beginning of preceding timezone. • • Tap / to move one screen up/down at a time. Scroll with a fingertip - see "Using the Touchscreen", paragraph 3, on page 18. b. Tap to contract the list of time zones to show only those entries where your selected phone language is spoken, tap show all time zones. 3.
Customizing Phone Settings snom 870 User Manual Time The time setting affects phones and/or firmware versions with a digital clock only. If the phone has a clock face, changing the setting will not affect it. Web interface > Preferences > General Information > 24 Hour Clock The time on the phone’s display will be shown in 24-hour format, 00:01 to 24:00 The time on the phone’s display will be shown in AM/PM format, 0:01 AM to 12:00 PM.
snom 870 User Manual Customizing Phone Settings this function’s target. On the Phone See "Making/changing settings on the phone" on page 57, "Turning on call forwarding" on page 57, and "Turning off call forwarding" on page 54. On the Webpage If your internet telephony provider or your PBX uses codes to turn functions on and off, refer to their manuals for the codes to enter in "On Code"/"Off Code" text fields or ask your administrator.
snom 870 User Manual Customizing Phone Settings On the phone 1. > 2 Call Features > 2 Outgoing Calls > 3 Call Completion 2. Tap "On" button to save and return to previous screen. On the web interface Open the phone's web interface > Advanced > Behavior > Phone Behavior > . Call completion > Call waiting See "Call Waiting" on page 54 on how to use this feature. The default setting is "on", which means that waiting calls are announced both acoustically and visually. 1.
snom 870 User Manual Customizing Phone Settings headset or on the loudspeaker: Preferences > Ringtone Defaults > Ringer Device for Headset > drop-down list > "Save". Note: The ringer set for a contact type overrides the ringer for a particular identity; in case of a conflict the phone will the contact type ringer. If your ringtones don’t seem to work as expected, contact your administrator. There may be an overriding setting on the PBX.
Customizing Phone Settings snom 870 User Manual Speed Dial You can use the numbers from 0 to 30 and the special characters # and * to dial without having to enter the complete phone number. Open the phone’s web interface > Speed Dial. Enter one phone number with any required prefixes in the text field for each respective number or special character.
snom 870 User Manual Software Update Software Update Manual Update 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Open snom’s web page at www.snom.com. Click on Support > Download > Firmware. Click on the phone to be updated. Click on the firmware version currently running on your phone. Click on the firmware version you want to update to. Right-click on the version’s link and copy it. Open the phone’s web interface > Software Update. Paste the link into the text field behind Firmware. Click on "Load".
snom 870 User Manual Troubleshooting Troubleshooting Reboot Required when asked for on display, for example when a setting is changed that requires a reboot to take effect. 1. Tap > 5 Maintenance (3 in user mode) > 3 Reboot > "OK". 2. Wait for idle screen to reappear. Hard Reboot NEVER EVER PULL THE POWER PLUG WHILE THE PHONE IS DOWNLOADING FIRMWARE! 1. Pull the power plug of the phone. 2. Reconnect the phone’s power after a few seconds. 3. Wait for idle screen to reappear.
snom 870 User Manual Troubleshooting Creating and enclosing attachments System and settings information must always be attached! 1. Open the phone’s web interface > Status > System information. 2. Open a text editor, for example, Microsoft’s Windows Editor. Do not use Word documents, PDFs, etc. 3. Copy the text in the gray field into the text editor. 4. Under "Status" in menu on left, click on "Settings". 5.
Standard Conformance Name and address of manufacturer: snom technology AG Charlottenstr.
