User Manual
SNOM 820 MANUAL V.8 COPYRIGHT, TRADEMARKS, GPL, LEGAL DISCLAIMERS COPYRIGHT, TRADEMARKS, GPL, LEGAL DISCLAIMERS © snom technology AG 2008 All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. All other product names and names of enterprises are the property of their respective owners.
SNOM 820 MANUAL V.8 IMPORTANT INFORMATION IMPORTANT INFORMATION Please read the instructions on phone safety and disposal and on how to set up and use the phone before using the device and also give them to other users to read or inform those users of their contents. Save this manual and do not give the phone to third parties without it. SAFETY INSTRUCTIONS Follow the instructions in this manual and other applicable documentation of the phone. Use only the power adapter delivered with the phone.
SNOM 820 MANUAL V.8 IMPORTANT INFORMATION DISPOSAL OF THE PHONE This phone is subject to European Directive 2002/96/EC and may not be disposed of with general household garbage. The separate collection and proper disposal of electrical and electronic devices serve to protect human health and the environment as well as to use and reuse resources prudently and rationally.
SNOM 820 MANUAL V.8 THE SNOM 820 - THE 8 EXPERIENCE THE SNOM 820 - THE 8 EXPERIENCE VOIP - MAKING CALLS VIA THE INTERNET When using VoIP (Voice over Internet Protocol) you are not phoning via dedicated phone lines as you do when you are using conventional phones; instead the audio data is digitized and transmitted over the internet in the form of data packets. With snom VoIP phones you can cut down on phone costs and communicate with other participants over the internet without losing audio quality.
SNOM 820 MANUAL V.8 SETTING UP THE PHONE SETTING UP THE PHONE DELIVERY CONTENT Please check whether the package contains the following parts: 1. Base unit 2. Handset 3. Handset cord 4. Footstand, aluminum, with plastic bracket, and 2 screws 5. Ethernet cable 6. Power supply 5V DC with EU/US connector Note: Using the wrong power supply may cause damage to the phone. Use only the power supply included with the phone. 7. Quick Start Guide PHONE INSTALLATION 1.
SNOM 820 MANUAL V.8 SETTING UP THE PHONE 3. Attach the footstand. 4. Plug the Ethernet (network) cable into the RJ45 connector labeled “NET” and plug the other end into the network side to establish a data link. The second RJ45 connector, labeled “PC”, is for daisy-chaining further Ethernet devices without the need for a second Ethernet connection line. 5. Insert the plug of the power supply into the connector labeled “DC 5V” and hook up the plug to the mains. 6.
SNOM 820 MANUAL V.8 SETTING UP THE PHONE 4. Next, you will be prompted in the language of your choice to select a timezone. Timezones shown depend on the language you have chosen; you can collapse and expand the list for quicker access - see page 24. 5. Next, you will be prompted to enter an account, normally the login name you received from your provider, and the registrar - see page 5. To enter the period (.
SNOM 820 MANUAL V.8 SETTING UP THE PHONE settings. snom’s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required. Do not change the standard configuration unless you know what you are doing. Expert help may be required. • If your IP telephone system does not support automatic initialization, contact your administrator or see our web page www.snom.com/Wiki for manual phone initialization.
SNOM 820 MANUAL V.8 SETTING UP THE PHONE CHANGING THE FORMAT OF DATE/TIME SHOWN ON DISPLAY 1. In the menu on the left, click on Preferences. 2. Options for the date format are mm/dd (radio button “on”) and dd.mm (radio button “off”). 3. Clock options are 24-hour clock (radio button “on”) and 12-hour clock AM/PM (radio button “off”). 4. Click on appropriate buttons and press Save. A reboot may be necessary before the changes will take effect.
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE GETTING TO KNOW YOUR PHONE This manual describes the functions of the phone with the standard factory settings. If your phone was installed and/or set up by someone else, the standard settings may have been changed. Please check with that person or company if the phone does not react as described in this manual.
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE 3 Line Keys 1 - 4 See page 41 4 Select outgoing identity See page 26 5 Show call lists See page 23, 30, and 27 6 Directory See “Phone Directory” on page 38 7 Help key Press to show phone’s IP address and snom’s web & support addresses 8 Confirm key Press to confirm actions and selections.
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE LED Indications 1. Call Indication LED. a. Blinks red rapidly when call is coming in. b. Glows red steadily and brightly when dialling, when in a call, and when a call is on hold. c. Glows red steadily, but slightly dimmer, when there was a missed call. Press ¯ to turn it off. 2. Function key LEDs. The factory setting is “line”. a. Blinks green rapidly when call is ringing on the local line mapped to it. b. Glows green steadily when ongoing call on the line.
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE 5. Information line (for missed calls and active call forwarding on busy or after timeout) 6. Function key line: Shows the context-sensitive symbols for the functions that can be activated by pressing the function key underneath the symbol . See page 23 for the complete list of symbols and their explanations.
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE Alphanumeric Keypad When the phone is ready for number and text input (handset off the hook or after pressing one of the alphanumeric keys), the current input mode is indicated by the symbol 123, abc , or ABC in the information line. Press the left softkey underneath the display to change it. • 123 in information line, symbol abc in function key line: Current input mode is numbers; press function key to change to small letter mode.
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE DND Press key to turn “Do not disturb” mode on. The display will show: All incoming calls will be forwarded to the number set in call forwarding or receive a busy signal if there is no setting for call forwarding. Press key again to turn DND off. Volume Key Press the right or left side of the key to increase or lower the volume: 1. of the ringer while phone is ringing. 2. of the speaker/microphone while in a call.
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE The network menu, shaded light-gray in the table below, cannot be accessed when the phone is running in user mode; the maintenance menu will move to no. 4 on the list. For more information on user/administrator modes, see “User Mode/Administrator Mode” on page 21.
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SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE THE PHONE’S WEB INTERFACE Press to obtain the phone’s IP address. Open the web browser of your PC and type http:// followed by the IP address, for example http:// 192.168.9.14. The web interface will open with the Security page which is shown only when the web interface is opened for the first time upon initialization or after reboot or a resetting of values: We urge you to set administrator and HTTP passwords.
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE How the Web Interface Works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode. Click on a menu item to open that page. Some pages contain several documents. To make a document visible, click on its tab. The font weight of the characters on the active tab is bold.
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE User Mode/Administrator Mode Some windows, like Preferences shown here, are available in user mode while many are not. The menu item Advanced Settings is available but the settings normally found on it are not. To return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and press Save. The default password is 0000 (4 x zero).
SNOM 820 MANUAL V.8 GETTING TO KNOW YOUR PHONE DEFINITION OF SYMBOLS AND TERMS USED THROUGHOUT THIS MANUAL 1. Symbol 9: Press either the Confirm hardkey (8) or, if available, the softkey underneath the display symbol to confirm an action. 2. Symbol ¯ : Press either the Cancel hardkey (10) or, if available, the softkey underneath the display symbol to break off an action and return to the previous display or the idle screen. 3. Navigation key symbols (9). a.
SNOM 820 MANUAL V.8 DISPLAY SYMBOLS AND INDICATIONS DISPLAY SYMBOLS AND INDICATIONS SYMBOLS FOUND IN THE FUNCTION KEY LINE 1. Symbols of functions that can be mapped onto the four function keys underneath the display.
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SNOM 820 MANUAL V.8 USING THE PHONE USING THE PHONE This section describes the functions of the phone with the standard factory settings. If your phone was installed and/or set up by someone else, the standard settings may have been changed. Please check with that person or company if the phone does not react as described here. It is possible to make and accept calls using either the handset, a headset, or the speakerphone, and a combination of handset/speakerphone or headset/speakerphone.
SNOM 820 MANUAL V.8 USING THE PHONE Using Auto Dial if a timespan has been set in the drop-down menu of Advanced > Behavior > Phone Behavior > Auto Dial. The phone will dial the number on the display when the specified number of seconds has passed. Calling Number from Call List 1. Press 9 to open. and select a list by moving the selection bar to it. Press 2. Select a phone number by moving the selection bar to it. 3. Press 9 to dial. Calling Number from Directory 1. FROM PHONE DIRECTORY a.
SNOM 820 MANUAL V.8 USING THE PHONE Speed Dial See “Speed Dial” on page 52 on setting speed dial numbers. Enter the number (0-30) or the special character (#, *) assigned to a phone number and press 3. Emergency Numbers Can be dialled even when the keyboard is locked! See “Emergency Numbers” on page 49 on how to set them. Call Completion The factory default setting is “off”. Setting to turn it on: 1. Press Menu. 2. Press 2 Call Features. 3. Press 2 Outgoing Calls. 4. Press 3 Call Completion. 5.
SNOM 820 MANUAL V.8 USING THE PHONE Number Guessing (Auto Completion) To set this function, see page 52. When you dial and have typed the minimum number of digits, the phone offers numbers containing the typed string from its call lists and from the directory for selection. 1. Press to enlarge the guessed number and name; OR 2. Press 9 to dial the guessed number; OR. 3. Press to turn off number guessing for this call. TURN OFF NUMBER GUESSING 1. Press the Menu key. 2. Press 2 Call Features. 3.
SNOM 820 MANUAL V.8 USING THE PHONE MISSED CALLS Missed calls are indicated by the call indication LED and a text message. Press ¯ to turn both indicators off. 1. The call indication LED on the upper right corner of the phone glows red steadily, but slightly dimmer than during an ongoing call. 2. The text “Missed;” followed by the number of missed calls in the information line. CALL PICK-UP FROM ANOTHER EXTENSION See page 41 for set-up. 1. Press function key of line ringing. 2.
SNOM 820 MANUAL V.8 USING THE PHONE Five-party Conference 1. With the two other parties on hold, press ence. Press to start the confer- to turn on the casing speaker, if needed. 2. Press to end the conference. The other participants will be put back on hold. Attended and Blind Transfer When you have a call on the line, there are two ways to transfer the call to a third party. 1. Attended Transfer. a. Press the Hold key. b. Dial the number of the third party. c. Press 3. d.
SNOM 820 MANUAL V.8 USING THE PHONE 2. Blind Transfer. a. Press the Transfer key. b. Dial the number of the third party you intend to transfer the call to. c. Press 3. Call Waiting When you are in a call, another call coming in will be announced visually by the symbol of a handset ringing AND by the sound of a double beep. Switch to visual or acoustic announcement only or turn call waiting off in the drop-down menu on the phone’s web interface, Advanced > Audio > Call Waiting Indication.
SNOM 820 MANUAL V.8 USING THE PHONE 3. WHEN USING THE HANDSET AND CASING SPEAKER/MICROPHONE: a. Hang up the handset b. or press ¯. REJECTING OR REDIRECTING INCOMING CALLS This includes manual and automatic rejection and redirection and rejection of anonymous calls. Manually If you do not wish to pick up a ringing call, you can obviously let it ring OR: 1. Reject incoming calls. a. Press . The caller will hear a busy signal. b. Press .
SNOM 820 MANUAL V.8 USING THE PHONE Reject anonymous calls Please note that calls from analog phone connections without caller ID will, most likely, be received as anonymous calls and rejected if you turn this function on. 1. Press the Menu key. 2. Press 2 Call Features 3. Press 3 Incoming Calls. 4. Press 2 Reject anonymous. 5. Press Å or Æ to show “On” on display. 6. Press 9. 7. Press ESC to return to idle screen.
SNOM 820 MANUAL V.8 USING THE PHONE k. Press ESC to return to the idle screen which now shows the very large call forwarding symbol and the number calls are being forwarded to. l. To turn call forwarding off, follow steps a through h, above. Press Å or Æ to show “No” on display. Press 9. Press ESC to return to the idle screen. (If the one-touch function has been mapped to a function key, press .) 2.
SNOM 820 MANUAL V.8 l. USING THE PHONE To turn call forwarding off, follow steps a through h, above. Press Å or Æ to show “No” on display. Press 9. Press ESC to return to the idle screen. 3. Forward after Timeout: When a call starts ringing, the phone will wait for the number of seconds specified. If the call is not accepted by the end of this time period, it is forwarded to the number of the phone, extension, or mailbox specified as this function’s target. a. b. c. d. e. f. g. h. i. j. k. l. m. n.
SNOM 820 MANUAL V.8 USING THE PHONE o. To turn call forwarding off, follow steps a through h, above. Press Å or Æ to show “No” on display. Press 9. Press ESC to return to the idle screen. Turning off Call Forwarding 1. Press Menu key. 2. Press 2 Call Features. 3. Press 1 Call Forwarding. 4. Press 1, 2, or 3, depending which call forwarding event is currently set. 5. Press 1 Enable Forwarding. 6. Press Å or Æ to show “No” on display. 7. Press 9. 8. Press ESC to return to idle screen.
SNOM 820 MANUAL V.8 DIRECTORIES DIRECTORIES PHONE DIRECTORY The phone directory can hold 250 entries consisting of name and phone numbers. Entries can be added and edited on the phone and on the web interface. In addition to adding and editing entries, the web interface allows you to assign a contact type and an identity for outgoing calls to each entry. Any changes you make on the web interface will not take effect until you press SAVE.
SNOM 820 MANUAL V.8 DIRECTORIES Press Ï or Ð to mark and play other tones. Press ° twice and ESC once to return to the idle screen. b. On the web interface (the ringtones will be played by the phone): Configuration Identity (1-12) > Login. Select a ringer from 1 to 10 in the drop-down menu of RINGTONE and click on PLAY RINGER. 2. Assigning ringtone to contact type: Preferences > Directory Ringtones. a. Select a ringtone from the drop-down menu of the contact type. b. Click on SAVE.
SNOM 820 MANUAL V.8 DIRECTORIES 3. If you wish to assign a CONTACT TYPE, select one from the drop-down list. The default setting is NONE. a. You can assign distince ringtones to the contact types Friends, Family, Colleagues, and VIPs. b. Calls from entries on the VIP list will always ring on the phone, even when it is in a call and when it is in DND mode. c. Calls from entries on the Deny list will always receive a busy signal. 4. Outgoing identity.
SNOM 820 MANUAL V.8 CONFIGURING THE FUNCTION KEYS CONFIGURING THE FUNCTION KEYS See page 20 on how to open the phone’s web interface, pages 21 for an explanation of administrator and user mode, and pages 20 and 45 on the mechanics of navigating in the windows and changing the settings. Any changes you make will not take effect until you press Save. Changes will be lost if you open another page of the web interface without first pressing Save.
SNOM 820 MANUAL V.8 CONFIGURING THE FUNCTION KEYS 1. Click on Function Keys in the menu on the left. 2. Under TYPE, select EXTENSION in the drop-down list. 3. Under NUMBER, enter the phone number whose calls you wish to pick up. In our example it is 158. 4. Click on SAVE. The softkey P4 on the phone will now flash red quickly when a call is ringing on 158. When 158 is engaged in a call the softkey will glow red steadily.
SNOM 820 MANUAL V.8 CONFIGURING THE FUNCTION KEYS CALL FORWARDING By default the second symbol from the right in the status line is Directory. We will reprogram the setting so that by pressing the function key underneath forwarding of all calls will be turned on (and off): 1. Click on Function Keys in the menu on the left. 2. Open the drop-down list under Directory and select Forward All.
SNOM 820 MANUAL V.8 CONFIGURING THE FUNCTION KEYS 3. Click on Save. The idle display now shows the symbol . 4. Press the function key underneath the symbol to turn call forwarding on. When it is on, the call forwarding symbol and the target phone number will cover the display area. 5. Press the function key underneath © snom technology AG 2008 to turn call forwarding off.
SNOM 820 MANUAL V.8 CUSTOMIZING PHONE SETTINGS CUSTOMIZING PHONE SETTINGS See page 19 on how to open the phone’s web interface, how the web interface works and how you change the settings, and what the difference between administrator and user mode is.
SNOM 820 MANUAL V.8 CUSTOMIZING PHONE SETTINGS 2. Enter the information received from your provider or your administrator in the appropriate fields and click on Re-Register. a. The display name is optional and freely selectable. It will be sent to any parties you call unless you hide your identity (see page 51). b. If you do not enter a display name, the data in the Account text field will be shown on your display and sent to any parties you call unless you hide your identity. c.
SNOM 820 MANUAL V.8 CUSTOMIZING PHONE SETTINGS 2. On the phone. a. Press Menu key. b. Press 3 Identity. c. Press 3 Edit. d. Select the identity to be edited. e. Change the phone number, if necessary, and press 3. f. Change the registrar, if necessary, and press 3. LANGUAGE SETTINGS OF PHONE AND WEB INTERFACE The language used on the phone can be changed on the phone and on the web interface. The language used on the web interface can be changed on the web interface. Phone Language 1. Setting on Phone.
SNOM 820 MANUAL V.8 CUSTOMIZING PHONE SETTINGS DIAL TONES Different countries use different dial tones. Select yours on the phone or on the web interface. On the Phone 1. Press Menu key. 2. Press 1 Preferences. 3. Press 3 Tone Scheme. 4. Press up or down arrows to desired tone scheme. 5. Press 3. The setting has been saved, and the display now shows the Preferences menu. 6. Press ESC to return to idle display. On the Web Interface 1. Click on Preferences. 2.
SNOM 820 MANUAL V.8 CUSTOMIZING PHONE SETTINGS On the Web Interface (ADMINISTRATOR MODE ONLY) 1. Click on Advanced. Network tab is visible. 2. Open the drop-down list for Time > Timezone. 3. Select your location. 4. Press Save. DATE AND TIME FORMATS Can be set and changed on the web interface only. Click on Preferences. 1. Date. Click on one of the radio buttons of US Date Format. a. Radio button “on”: The date on the phone’s display will be shown in MM/DD/YEAR format. b.
SNOM 820 MANUAL V.8 CUSTOMIZING PHONE SETTINGS CALL FORWARDING This feature automatically redirects all or certain incoming calls to another phone or a mailbox. It is possible to configure the settings on the phone and on the web interface. If you use call forwarding frequently, you may also want to turn it on and off with the touch of just one key instead of going through the menu every time. on how to program a softkey to turn call forwarding on an off with one touch. 1. Always.
SNOM 820 MANUAL V.8 CUSTOMIZING PHONE SETTINGS RINGTONES You can choose one of 10 built-in ringtones or a custom melody, or turn off the ringer. 1. A ringtone can be assigned to an identity so that incoming calls for different identities will be announced by different ringtones. See page 46, Configuring New Identity/Account (web interface only), para 3. 2. A ringtone can also be assigned to contact types so that incoming calls from phone numbers of that type will be announced by the selected ringtone.
SNOM 820 MANUAL V.8 CUSTOMIZING PHONE SETTINGS NUMBER GUESSING When you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display. 1. Click on Advanced. 2. Click on Behavior tab. 3. Under Phone Behavior > Number Guessing Minimum Length, type number of digits in text field. 4. Number Guessing: Click on radio button “on”.
SNOM 820 MANUAL V.8 TROUBLESHOOTING TROUBLESHOOTING REBOOT Required when asked for on display, for example when a setting is changed that requires a reboot to take effect. 1. Press the Menu key. 2. Press 5 Maintenance. 3. Press 4 Reboot. 4. Press 9. 5. Wait for idle screen to reappear. HARD REBOOT 1. Pull the power plug of the phone. 2. Reconnect the phone’s power after a few seconds. 3. Wait for idle screen to reappear. RESET TO FACTORY VALUES Please note that all settings will be lost. 1.
SNOM 820 MANUAL V.8 TROUBLESHOOTING before submitting it. See the following paragraphs 2 to 4 on how to prepare and enclose the attachments. 2. System and settings information must always be attached a. Open the phone’s web interface and, under Status in menu on left, click on System Information. b. Open a text editor, for example, Microsoft’s Windows Editor. c. Copy the text in the gray field into the text editor. d. Under Status in menu on left, click on Settings. e.
SNOM 820 MANUAL V.8 SOFTWARE UPDATE SOFTWARE UPDATE MANUAL UPDATE 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone. 5. Click on the firmware version you want to update to. 6. Right-click on the version’s link and copy it. 7. Open the phone’s web interface, Software Update. 8. Paste the link into the text field behind Firmware. 9. Click on Load.
SNOM 820 MANUAL V.8 STANDARD CONFORMANCE STANDARD CONFORMANCE Name and address of manufacturer: snom technology AG Charlottenstr. 68-71 10117 Berlin Germany snom technology AG assures that the product Type: VoIP phone Model: snom 820 conforms with the following standards: Product Standard EN 55 022: 05:2008 Product Standard EN 55 024: 10:2003 FCC Part 15 2008-07-10 Emission Berlin, 3 November 2008 Dr.
