IP Phone User Manual
TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers .......................................................7 Important information ......................................................................................................8 Safety instructions ......................................................................................................................8 SELV (Safety Extra Low Voltage) compliance ................................................................
Display layout ............................................................................................................................ 24 Idle Mode ............................................................................................................................. 24 When the phone is active ................................................................................................. 26 Settings ...............................................................................................
Using the phone .............................................................................................................43 Making calls ............................................................................................................................... 43 ................................................................ 43 Selecting identity for current outgoing call Using different audio devices ..........................................................................................
Call waiting .......................................................................................................................... 53 Terminating calls ................................................................................................................. 53 Missed calls ............................................................................................................................... 53 Call lists . .................................................................................
Call forwarding ........................................................................................................................ 73 Call completion ....................................................................................................................... 75 Call waiting ............................................................................................................................... 76 Hiding my caller ID ....................................................................
snom 821 User Manual Copyright, Trademarks, GPL, Disclaimers Copyright, Trademarks, GPL, Legal Disclaimers © 2012 snom technology Aktiengesellschaft All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. TeamSpirit ® VoiceEngine is Copyright © 1995-2012, SPIRIT. All other product names and names of enterprises are the property of their respective owners. Product specifications are subject to change without notice.
snom 821 User Manual Safety, Disposal, Cleaning of Product Important information Please read the instructions on safety and disposal and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents. Save this manual and do not give the device to third parties without it. Safety instructions Follow the instructions in this manual and other applicable documentation of the device.
snom 821 User Manual Safety, Disposal, Cleaning of Product Product specifications • Safety: IEC 60950-1:2001 • Certifications: FCC Class B, CE Mark • Power consumption: 2.5-7 watts (without USB peripherals) • Power: 5 V DC • 1 x LAN, 1 x PC: RJ45 • Ethernet: 2 x IEEE 802.3/1 Gigabit switch • Power over Ethernet: IEEE 802.3af, Class 2 Disposal of the device This device is subject to European Directive 2002/96/EC and may not be disposed of with general household garbage.
snom 821 User Manual Notational Conventions Notational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next. • rrows up, down, left, and right: . For navigation in menus and lists. Depending on the A context, they indicate pressing the top, bottom, left, or right edge of the navigation key or pressing the function keys underneath the display symbols , , , or , when these symbols are available.
snom 821 User Manual Notational Conventions Example 2: W eb interface > Advanced > Behavior > Phone Behavior > Number Guessing > "On" Web interface Open the phone‘s web interface (see on how to do it) > Advanced Click on the item "Advanced" in the menu on the left side of the window > Behavior Next, click on the tab labelled "Behavior". The bold lettering of the title on a tab indicates that its contents are currently visible.
snom 821 User Manual Setting up the Phone Setting up the phone Delivery Content 1 Base phone unit • Footstand with bracket and 2 screws (attached to phone unit) • Handset • Handset cord (attached to phone unit) • Ethernet cable • Power supply 5 V DC with EU/US connector 2 DEF 4 JKL 5 MNO 7 TUV 8 WXYZ a • ABC GHI PQRS A 0 3 6 9 # ote: Using the wrong power supply may cause damage to the phone. N Use only the power supply included with the phone.
snom 821 User Manual Setting up the Phone 3. Attach the footstand with the bracket and the 2 screws. 4. Place the phone on an even, horizontal surface. Rotating the tab of the handset cradle The phone is delivered with the tab protruding slightly above the cradle's inner edge. The small rectangular hold in the handset fits perfectly over the protruding tip, holding the handset securely in place when the phone is in the upright (55°) position.
snom 821 User Manual Setting up the Phone 3. S lide the tab back into the handset rest (Fig. 2). The top of the tab is now level with the inner edge of the handset rest (Fig. 3).
snom 821 User Manual Setting up the Phone Initializing and registering the phone Prerequisites To be able to use VoIP, you or your company must have: • A broadband internet connection. • ccess to the internet via a router. This could be a separate device available in various versions A from many different manufacturers or in the form of a router on a server or a PC.
snom 821 User Manual ◦◦ Press Setting up the Phone to save the highlighted time zone. 3. N ext, you will be prompted to select the tone scheme of a country. This affects the dial tone you hear when you pick up the receiver. Different countries use different dial tones. ◦◦ Press ◦◦ Press to move up or down the list one item at a time. to save the highlighted country's tone scheme. 4. The display shows the "Welcome" screen. Press any key to log on. 5. Enter the account number. Save with .
snom 821 User Manual Setting up the Phone Correcting the clock The phone receives the time and date from the NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone. Changing the settings: See "Time zone" on page 71. If the time is still incorrect, there may be a problem with the time server. Contact your network administrator or your IP provider.. Default formats: • Time. 24-hour clock, e.g. 17:35.
snom 821 User Manual Getting to Know Your Phone Getting to know your phone At a glance Call LED • Blinking fast: Incoming call • Steady light: In call • Blinking slowly: Missed call. Press to turn off. Outgoing identity: Handset speaker P1 P2 P3 P4 Display idle screen Handset rest tab 1 ABC GHI 4 JKL PQRS 7 TUV a A 2 DEF 5 MNO 8 WXYZ 0 Show virtual function keys on the display: Press key P1 for 2 seconds 6 Default setting: Line • Fast-blinking LED: Incoming call.
snom 821 User Manual Getting to Know Your Phone Context-sensitive, programmable function symbols and function keys P1 P2 Select outgoing identity, incl. inactive identities Call lists (missed, received, dialled calls) P3 Forwarding all calls (on/off) P4 Show complete list of current status information Press the function key to activate the function, open the list etc. depicted by the symbol above the key. Press key P1 for 2 seconds to open virtual function key screen.
snom 821 User Manual Getting to Know Your Phone ◦◦ Press if you wish to turn the LEDs off without viewing the call history . ◦◦ Viewing the particulars of the missed call: 1. P ress function key underneath top item of the list and highlighted. 2. Press to show the Call History screen. "Missed calls" is the to view missed calls and simultaneously turn off the LED.
snom 821 User Manual Getting to Know Your Phone respective number key 1- 9 and 0 and the character keys * and # on the phone's keypad. When the virtual key screen is visible, pressing the corresponding key on the alphanumeric keypad will activate/ initiate the function mapped onto the virtual key. For information on how to map functions onto these keys, see "Configuring the function keys" on page 58. The factory default setting is "line".
snom 821 User Manual Getting to Know Your Phone Preprogrammed, variably programmable function keys Freely programmable. See "Configuring the function keys" on page 58 for further information. Factory settings: Message key with LED • Lit when new message is waiting on mailbox • Press to retrieve Turn "do not disturb" (DND) mode on and off. In DND mode incoming calls do not ring; callers hear the busy signal.
snom 821 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation Input modes: 123: Numerals abc: Small letters ABC: Capital letters Current input mode: Next input mode: Changing input mode: : Move cursor to the left : Move cursor to the right Redial Delete character to the left of the cursor Directories, call lists, contact list, favorites Press any key on the alphanumeric keypad or pick up the handset to open the "Enter Number" screen.
snom 821 User Manual Getting to Know Your Phone • Space ("˽"). Press "0" once. • Underscore ("_"). Press "0" twice. • Special characters listed in the table. Press "1" as many times as indicated. 1x .
snom 821 User Manual Getting to Know Your Phone Active identity • Active identities are indicated by the green phone symbol: • Can be called • Can be selected as the outgoing identity for making calls by pressing rs on the navigation key. • Blinking gray phone symbol: The identity is trying to register • he phone symbol has stopped blinking, but remains gray: Failed registration, the T identity is not properly registered.
snom 821 User Manual Getting to Know Your Phone Function key line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol. See "Appendix 1 - Display symbols and icons" on page 82 for a complete list. The factory defaults are: Outgoing Identity. Shows the URIs of all configured identities. Call lists (missed, received, and dialed calls). See "Call lists" on page 54. Forwarding all calls (on/off).
snom 821 User Manual Getting to Know Your Phone Status bar In editing modes (i.e., when dialing or editing directory entries), the current editing mode (i.e., numerals, small letters, or capital letters) is shown preceding the status message, if any.
snom 821 User Manual Getting to Know Your Phone Settings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. For further information on the web interface, see "The phone's web interface" on page 30; see "Customizing the phone settings" on page 66 for information on the settings users are most likely to wish to customize. Phone settings Press to open the settings menu on the display.
snom 821 User Manual Getting to Know Your Phone When the phone is in user mode and the Maintenance menu is on the display, press key 2 ABC 2 to switch the phone to administrator mode. You will be asked for the administrator password. The default administrator password is 0000 (4 x zero). For further information on these settings and functions, see the chapters "Customizing the phone settings" on page 66 and "Using the phone" on page 43.
snom 821 User Manual Getting to Know Your Phone The phone's web interface Opening the web interface: See "Opening the web interface" on page 31. Firmware versions below 8.7.4 When the web interface is opened for the first time upon initialization, you will see the Security page. We urge you to set administrator and HTTP passwords to protect your phone from remote attacks. The default administrator password is 0000 (4 zeros); there is no default HTTP password.
snom 821 User Manual Getting to Know Your Phone Firmware versions 8.7.4 and higher When you register the first account during the initialization of the phone, your SIP user name and password will be registered as the HTTP user name and password. If you wish to change them later, you can do so on the phone's web interface > Advanced > QoS Security > HTTP Server.
snom 821 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode. Click on a menu item to open that page. Some pages contain several documents. To make a document visible, click on its tab. The font weight of the characters on the active tab is bold.
snom 821 User Manual Getting to Know Your Phone User mode/administrator mode snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode. When the phone is running in user mode, the administrator password is required to revert to administrator mode. The default administrator password is 0000 (4 x zero).
snom 821 User Manual Getting to Know Your Phone To return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and click on "Apply". The default password is 0000 (4 x zero). The two pages in administrator mode look like this: • I f a window contains several pages, click on the tab at the top to open the page. The font weight of the characters on the tab of the visible page is bold.
snom 821 User Manual Directories Directories Directory The directory is the built-in directory of the phone. It can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply" and "Save", depending on your firmware version. Changes will be lost if you open another page of the web interface without first clicking on "Apply"/"Save".
snom 821 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played. Deny List: Calls from phone numbers with this contact type will not ring on your phone. The caller hears the "Busy" signal.
snom 821 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press on the navigation key to go straight to . 3. Press . 4. Enter the phone number and press . 5. E nter a nickname in the text field of "nick name" (optional) and/or press opens. . The "Details" screen Note: Entering a nickname is optional. If you don't enter one, the entry will be listed under the phone number.
snom 821 User Manual Directories 4. Editing a detail. a. Press / and to select a detail. Depending on the detail, b. In some cases, you will see the prompt screen where you can enter or modify text. Edit the data, if necessary, and press to save and to open the next screen. See also "Entering numerals, letters, special characters, and symbols" on page 23. I n other cases, you will see a succession of screens with context-sensitive buttons. Example: Modifying the settings of "group". i.
snom 821 User Manual Directories Adding new entry 1. Type data in text fields of "Add or Edit Entry“. ◦◦ umber: Type the number exactly as you would dial it, with country and area codes, if N necessary, and without parentheses, hyphens, blank spaces. ◦◦ umber Type: Select the type of connection (sip, cellphone, landline) from the drop-down N menu. The default setting is SIP. ◦◦ Contact Type: Select from the drop-down list. The default setting is "None".
snom 821 User Manual Directories Editing an entry When you open an existing entry, the current information is displayed in the text fields of "Add or Edit Entry" and two additional buttons, "Add Sub" and "Change", are available. • Editing ◦◦ If single entry, click on in the entry's line.
snom 821 User Manual -- C lick on area. Directories in the line containing John Miller's name. The data is shown in "Add or Edit" -- Enter the phone number in the text field of "Number". -- Select the number type. -- I f you wish, select a contact type and an outgoing identity from the respective drop-down list. -- Click on "Add Sub". The directory now contains Jane Smith's landline number and John Miller's mobile phone number.
snom 821 User Manual Directories External directories Provided by your network, your VoIP provider, or another external source. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface > Advanced > Network > LDAP and click on "Save". Enter the first letter of the name you are searching for. Type more letters if the name shown isn't the right one or scroll through the list. Press to dial.
snom 821 User Manual Using the Phone Using the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.
snom 821 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed. Redialing 1. Press to show the last 100 numbers dialed, with the very last number at the top. 2. Press to dial that number or use / to select a different number and then press .
snom 821 User Manual Using the Phone the programmable virtual function keys 1-15: See the chapter "Programming the function keys" on page 61and "Example 3, Speed dialing" on page 64. • Speed dial number on speed dial list nter the speed dial number (0-30) or character (#, *) assigned to the phone number you wish 1. E to dial. 2. Press to dial. • S peed dial number mapped onto one of the keys P1 - P4: Press the respective key to dial the number.
snom 821 User Manual Using the Phone another number, receive calls, or hang up the handset to return to the idle screen. Call completion will not interfere with the normal operation of your phone. When the number becomes available or - if you turned on call completion because of no response after the phone has detected activity and the number has become available, you will see it announced on the display and hear a double beep. • Press to dial. • Press to turn off call completion for this call.
snom 821 User Manual Using the Phone Accepting calls Using different audio devices Handset: Pick up the handset. Headset: Press or the blinking line key. Speakerphone: Press . Automatically accepting calls The default is "off". Turning the function on: On the phone's web interface > Configuration Identity # > SIP tab > Auto answer: Click on the radio button "On". With this setting, your phone will automatically accept incoming calls when the phone is idle: • I f your are using Firmware version 8.7.
snom 821 User Manual Using the Phone Using the virtual key screen hen a call is ringing on a monitored extension, the virtual key screen appears. Calls ringing W on monitored extensions are indicated by a green key. They can be picked up by pressing the alphanumeric key indicated by the number or character in the upper right corner of the virtual key.
snom 821 User Manual Using the Phone Call waiting When you are in a call, another call coming in will be announced visually by the symbol of a phone ringing and acoustically by the sound of a double beep; you will also see caller ID on-screen if it is being transmitted. Switching to visual or acoustic announcement only or turning call waiting off: See "Call waiting" on page 76. Fig. 1 Fig. 2 Fig. 3 Fig. 4 When a call is waiting (Fig.
snom 821 User Manual Using the Phone You can now: • ◦◦ transfer the held call blindly or with prior announcement - see "Transferring calls" on page 53. ◦◦ receive and make calls and put other calls on hold. ick up the held call by pressing its line key or by pressing P again. If the other party hangs up while on hold the call terminates on your phone as well and the indicators are turned off.
snom 821 User Manual ◦◦ • Using the Phone hen a held call is on-screen, press W on hold. to connect to it and put the current connected call Figures H-4 to H-6: ◦◦ I n Fig. H-4 the first held call of a total of three Calls on Hold (1/3) is on-screen. Press put the second held call on the screen. to ◦◦ I n Fig. H-5 the second held call (2/3) is on the screen. Press again to put the third held call (3/3) on the screen (Fig. H-6). If there are more held calls, continue likewise.
snom 821 User Manual Using the Phone (Fig. C-2); press again to put the next participant on-screen (Fig. C-3), until you have reached the last participant (Fig. C-4). ◦◦ • Scroll back through the participants by pressing . ringing the entire conference back on-screen: Scroll to the first participant's screen (Fig. C-2), B then press . Speaking to one participant in private 1. Put the participant on-screen, as shown in Conference screen navigation, above. 2.
snom 821 User Manual Using the Phone Terminating the conference 1. Press to put all participants on hold. 2. Select each participant in turn and press . Transferring calls You can transfer connected calls as well as calls ringing on your phone.
snom 821 User Manual Using the Phone Call lists 1. Press to open "Call history". 2. To view the list of missed, received, or dialed calls, press its number. 3. Scroll through the list with / . ◦◦ Press to dial the number of the selected call. ◦◦ Press Del / to delete the selected call. ◦◦ Press Clear / to delete the entire list. ◦◦ Press Details / / to show the call details of the selected call. From the Details Save / to add the phone number to your phone's directory.
snom 821 User Manual • Using the Phone ND - do not disturb mode. All incoming calls will be forwarded to the number set in call D forwarding when busy; if there is not setting for call forwarding, callers will hear the busy signal. Exception: Phone numbers designated VIP in your phone's directory will ring on your phone even when DND is on. • 1. Press to activate DND. 2. Press again to deactive DND. Call forwarding. For further information, see .
snom 821 User Manual Using the Phone Forward when Busy: Forwarding calls ringing while phone is busy to the number of the phone, extension, or mailbox specified as this function’s target. Forward after Timeout: When a call starts ringing, the phone will wait for the number of seconds specified in the setting "Call forwarding time". If the call is not accepted by the end of this time period, it is forwarded to the number of the phone, extension, or mailbox specified as this function’s target.
snom 821 User Manual Press Using the Phone to show status info with all current status messages, including call forwarding. Forwarding all calls Forwarding when busy Forwarding after timeout All status messages on-screen Turning on forwarding of all calls with a programmable function key is not available when the display is in idle mode, you can make it available on If the function key the Function Keys page of the phone's web interface.
snom 821 User Manual Configuring the Function Keys Configuring the function keys See "Opening the web interface" on page 31 on how to open the phone’s web interface. See "User mode/administrator mode" on page 33 for an explanation of administrator and user mode. See "How the web interface works" on page 31 on the mechanics of navigating in the windows and changing the settings. Any changes you make will not take effect until you press "Apply" and "Save".
snom 821 User Manual Configuring the Function Keys Note: The programmable keys P1 - P4 are both hard keys and virtual keys. Their functions can be accessed by pressing the hard keys P1 - P4 and, when the virtual keys are on-screen, by pressing the alphanumeric keys 1 - 4. • Context This setting specifies which configured identity will be used when executing the functionality of the key.
snom 821 User Manual Configuring the Function Keys Context-sensitive, programmable function keys For the default settings , see "At a glance" on page 18. You can select a different key event to be available on each respective key when the phone is in idle mode. Note: You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc. Depending on the activity, different functions will be available.
snom 821 User Manual Configuring the Function Keys Dedicated, customizable function keys The default setting is the respective key event printed onto the casing. Other key events and a selected number of other functionalities can be programmed onto them.
snom 821 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦◦ It must be supported by the PBX. ◦◦ he extension whose calls you wish to pick up on your own extension must permit this function T and you must both be using the same ID for this function.
snom 821 User Manual Configuring the Function Keys Example 2, Monitoring calls on-screen When you are monitoring another extension or phone line, you may want to see more information on the display, for example the number of an incoming call to that extension or line. In our example, key P3 will be programmed to show ongoing activity on monitored extensions or lines on the display. 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2.
snom 821 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on one of the freely programmable function keys. In our example, key P6 will be used. 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2. Under "Context" of P6, select Active or one of the configured identities from the drop-down list. 3.
snom 821 User Manual Configuring the Function Keys Example 4, Turning forwarding of all calls on and off The functionality "Forward all" redirects all incoming calls to another phone or a mailbox. It is possible to configure the settings on the phone and on the web interface. If you need to turn this function on and off frequently and/or regularly, you may want to be able to do so with the touch of just one key instead of going through the menu every time. 1.
snom 821 User Manual Customizing the Phone Settings Customizing the phone settings See "Opening the web interface" on page 31 on how to open the phone’s web interface. See "How the web interface works" on page 31 on the mechanics of navigating in the windows and changing the settings. See "User mode/administrator mode" on page 33 on the difference between administrator and user mode.
snom 821 User Manual 2. Press Customizing the Phone Settings to scroll down. ◦◦ When you are at the top of the list, pressing will take you to identity 12. ◦◦ At any other position within the list, press to scroll. 3. When you have reached the identity you wish to edit, press to select it. 4. When prompted, enter Account and Registrar. 5. Press . On the web interface pen the web interface and click on an identity in the menu on the left.
snom 821 User Manual Customizing the Phone Settings the "On" setting and enter a password into the next field of the next setting, "Extension monitoring group ID" . Note: The password cannot start with a "{" bracket. Any phone allowed to monitor and pick up your calls must also use the same password in this text field. Editing an existing identity/account On the phone You can edit the account/number and the registrar only: 1. Press 2. Press > 3 Identity > 3 Edit User. to scroll down.
snom 821 User Manual Customizing the Phone Settings Selecting identity ringtones: • • On the phone: 1 Preferences > 3 Ringer. The identities are shown on the display. ◦◦ Select an identity with / and press to hear the current ringtone for that identity. ◦◦ electing a different ringtone: Press / S to navigate up and down the list. The marked ringtone is played. Press to save the marked ringtone as the new ringtone for the currently selected identity and return to the identity screen.
snom 821 User Manual Customizing the Phone Settings Adjusting the intensity: 1. Press . 2. Press 1 Preferences. 3. Press 5 Display. 4. Press 2 Backlight when idle. 5. P ress right or left arrow on the navigation key to increase ( ) or decrease ( ) the backlight's intensity. Setting the number of seconds after which the phone will switch to idle backlight: 1. Open the phone's web interface and click on "Preferences". 2.
snom 821 User Manual Customizing the Phone Settings ◦◦ Select "on" to have the time on the phone's display shown in 24-hour format, 00:01 to 24:00 . ◦◦ elect "off" to have the time on the phone's display shown in AM/PM format, 0:01AM to S 12:00PM. 2. Click on "Apply" and "Save". Time zone The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone.
snom 821 User Manual Customizing the Phone Settings Language settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only. Phone language Setting on the phone 1. Press 2. Use > 1 Preferences > 4 Language. to scroll. 3. Press to save the selected language. 4. Press for two seconds to return to the idle screen. Setting on the web interface 1.
snom 821 User Manual Customizing the Phone Settings Emergency numbers These are numbers that can be dialed even when the keyboard is locked. They must be set beforehand on the web interface. 1. O pen the phone's web interface, Preferences > Lock Keyboard > Emergency Numbers (space separated). 2. E nter the emergency numbers in the text field. Type each number without spaces between the digits, separate the individual numbers with one empty space between them.
snom 821 User Manual Customizing the Phone Settings Setting forwarding numbers • Forwarding all incoming calls: 1. Open the phone's web interface, Preferences > Call Forwarding > Always. 2. T ype the phone number in the "Target" text field. Type each number the way it needs to be dialed by the phone, without spaces or punctuation between the digits. 3. Click on "Apply" and "Save". • Forwarding incoming calls when the phone is busy: 1.
snom 821 User Manual Customizing the Phone Settings Call completion On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off". Note: This function depends on whether it is available in your network or not. Changing the setting to turn it on: On the phone 1. Press . 2. Press 2 Call Features 3. Press 2 Outgoing Calls. 4.
snom 821 User Manual Customizing the Phone Settings Call waiting When you are in a call, another call coming in will be announced visually by the symbol of a ringing phoneon the display and acoustically by the sound of a double beep; you will also see the caller`s ID on-screen if it is being transmitted. You can switch to visual or acoustic announcement only or turn call waiting off on the phone’s web interface.
snom 821 User Manual Customizing the Phone Settings Number guessing When you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display. If the number proposed on the display is the one you wish to dial, press ; if not, continue entering digits. Fig. 1 Fig. 2 Fig. 3 The default setting is off. Changing the setting: 1.
snom 821 User Manual Software Update Software update Manual update 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone. 5. Click on the firmware version you want to update to. 6. Right-click on the version’s link and copy it. 7. Open the phone’s web interface > Setup > Software Update. 8.
snom 821 User Manual Troubleshooting Troubleshooting Reboot 1. Press . 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. When asked whether to "Reboot?", press . 5. Wait for the idle screen to reappear. Hard reboot Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear. Warning: Never disconnect the power during a firmware update! Reset to factory values 1. Press . 2. Press 5 Maintenance. 3. Press 4 Reset values. 4.
snom 821 User Manual Troubleshooting Contacting snom Support Please visit our knowledge base and our forum first. You may find the answer to your question in one of the topics there. If you haven't found an answer or a solution to your problem, please post your question or problem on the forum (http://forum.snom.com). Note: The forum is accessible to the general public. Do not post any private and/or security-relevant information there. This includes MAC addresses, SIP headers, etc.
snom 821 User Manual Troubleshooting System information Open the phone’s web interface > Status > Settings. Make sure to delete private and/or securityrelevant information like the MAC address, public IP address, etc. Traces snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1. Open the phone’s web interface > Status > SIP Trace. 2. Click on "Clear" to clear the page. 3. Recreate the error to be documented in the trace. 4.
Appendix 1 - Display symbols and icons Symbols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function. 1.
Previous outgoing ID IP address of phone and snom's web address ABS Address book search (OCS accounts only) 2. Context-sensitive symbols: Confirming a selection or an action Terminating/canceling an action and return to the previous screen When the phone is in a call, another incoming call waiting is shown on-screen. If you wish to to show the connected call on-screen instead, press this function key.
Details of missed call (to, from, date/time, total number) and of received and dialled call (to, from, date/time, duration) [alternative text: "Details"] Returning to call list Deleting selected call list entry [alternative text: "Delete"] Deleting entire call list [alternative text: "Clear"] Moving to beginning of next time zone Expanding the list of time zones to show all Collapsing the list of time zones to show only time zones relevant to the language setting (i.e.
Press to show available status messages like firmware update available, reboot required, call completion pending, call forward activated, etc. Display indications Incoming call ringing • Connected call (in call) • Outgoing call ringing Active identity available for incoming and outgoing calls • Blinking gray phone symbol: The identity is trying to register • he phone symbol has stopped blinking, but remains gray: Failed registration, T the identity is not properly registered.
Appendix 2 - Status messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key (or > 6 Information > 1 Status Info) to open the "Status info" screen. Additionally, some status messages will also be displayed in the status bar; if there is more than one current message, the one with the highest priority will be shown.
Appendix 3 - Programmable Functions Programmable Functions Action URL Auto Answer BLF Button Call Agent Conference Server DTMF Extension Forward to Intercom IVR Key Event Line Multicast Page Park Orbit Presence Push 2Talk Shared Line Speed Dial Transfer to Voice Recorder Xml Definition Key Events A P P 3 ABS Accepted Calls Call Lists Change active ID Conference Contacts Directory DND Favorites Forward all Help Hold LDAP Directory Logoff Identities A P P 3 87
Menu Missed Calls Monitor Calls Mute Next Outgoing ID Presence State Prev.
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if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.) are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM „AS IS“ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
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