User Manual IP Phone D765 | snom 760
TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers .......................................................7 Important information .......................................................................................................8 Safety instructions ......................................................................................................................8 SELV (Safety Extra Low Voltage) compliance ................................................................
Display layout ............................................................................................................................ 25 Idle Mode .............................................................................................................................. 25 When the phone is active ................................................................................................. 27 Settings ..............................................................................................
Using the phone ...............................................................................................................44 Making calls ............................................................................................................................... 44 Selecting identity for current outgoing call ................................................................... 44 Using different audio devices ..........................................................................................
Missed Calls .............................................................................................................................. 54 Call lists ...................................................................................................................................... 54 Rejecting or redirecting incoming calls ............................................................................... 54 Manually ........................................................................................
Software update ...............................................................................................................75 Manual update .......................................................................................................................... 75 Auto provisioning ...................................................................................................................... 75 Troubleshooting ......................................................................................
D765 | snom 760 User Manual Copyright, Trademarks, GPL, Disclaimers Copyright, Trademarks, GPL, Legal Disclaimers © 2017 Snom Technology GmbH All Rights Reserved. Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology GmbH. All other product names and names of enterprises are the property of their respective owners. Product specifications are subject to change without notice.
D765 | snom 760 User Manual Safety, Disposal, Cleaning of Product Important information Please read the instructions on safety and disposal and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents. Save this manual and do not give the device to third parties without it. Safety instructions Follow the instructions in this manual and other applicable documentation of the device.
D765 | snom 760 User Manual Safety, Disposal, Cleaning of Product The declaration of conformity can be requested from Snom Technology GmbH Wittestr. 30 G 13509 Berlin, Germany Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may also result in the loss of CE conformity and the FCC certification. In case of malfunction contact authorized service personnel, your seller, or Snom.
D765 | snom 760 User Manual Notational Conventions Notational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next. • N avigation key. The arrows (up, down, left, and right ) are used to navigate in menus and lists. Depending on the context, they indicate pressing the top, bottom, left, or right edge of the , , , navigation key or pressing the function keys underneath the display symbols , when these symbols are available.
D765 | snom 760 User Manual Notational Conventions Example 2: W eb interface > Advanced > Behavior > Phone Behavior > Number Guessing > "On" Web interface Open the phone‘s web interface (see on how to do it) > Advanced Click on the item "Advanced" in the menu on the left side of the window > Behavior Next, click on the tab labelled "Behavior". The bold lettering of the title on a tab indicates that its contents are currently visible.
D765 | snom 760 User Manual Setting up the Phone Setting up the phone Delivery Content ENGLISH Copyright, Trademarks, Legal Disclaimers © 2015 snom technology Aktiengesellschaft. All Rights Reserved. Quick Installation Guide snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. D765 All product specifications are subject to change without notification.
D765 | snom 760 User Manual Setting up the Phone 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface. Rotating the tab of the cradle The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount the phone on a wall, we recommend that you rotate the tab 180°. After rotation, the tip of the tab will protrude slightly above the edge of the "cradle".
D765 | snom 760 User Manual Setting up the Phone Connecting the phone he phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is T not avaible in your network, with a 5V DC power adapter. If no PoE available Wenn PoE nicht verfügbar S'il n'y a pas de PoE Si no se dispone de PoE Se non disponibile PoE Not included in delivery Nicht im Lieferumfang enthalten Non inclus Non incluido Non incluso Optional Optionnel Opzionale Opcional USB 2.0 Type/Typ A USB 2.
D765 | snom 760 User Manual Setting up the Phone Connecting a headset You can use wired as well as wireless headsets with the phone. • Wired headsets. If you want to use a wired headset, connect it to the RJ audio jack labeled " ". Note: If both a wired and a wireless headset are connected to the phone, incoming calls will go to the wireless headset. • Wireless headsets. ◦◦ 765: Connecting the headset to the phone via the built-in wireless technology. See D Appendix 6 on page 92.
D765 | snom 760 User Manual Fig. 1 Fig. 2 Setting up the Phone Fig. 3 Fig. 4 Initializing and registering the phone Prerequisites To be able to use VoIP, you or your company must have: • A broadband internet connection. • A ccess to the internet via a router. This could be a separate device available in various versions from many different manufacturers or in the form of a router on a server or a PC.
D765 | snom 760 User Manual Setting up the Phone Watch the display and, when asked to, make selections with and save with . 1. You will be prompted in English to select a language. Use applicable, and press to save the highlighted language. to select another language, if 2. N ext, you will be prompted in the language of your choice to select a time zone. This affects the time shown on your display.
D765 | snom 760 User Manual Setting up the Phone 2. O pen Configuration Identity 1 and enter any additional login information you have received from your provider. See "Identities/accounts" on page 64 for more information. Note: A number of IP telephony service providers and a number of SIP PBXs require settings that are different from Snom’s standard factory settings.
D765 | snom 760 User Manual Getting to Know Your Phone Getting to know your phone At a glance The factory settings at a glance: Call LED • Blinking fast: Incoming call • Steady light: In call OR • Missed call. Press to turn off. Outgoing identity: Handset speaker Display idle screen Handset rest tab i P1 P2 P3 P4 Labeling keys P5-P16: See Appendix 3 for instructions. Casing speaker P5 - P10 P11-P16 Freely programmable LED keys P1 - P16 • Default setting: Line • Fast-blinking LED: Incoming call.
D765 | snom 760 User Manual Getting to Know Your Phone Navigation keys • Canceling actions & input, and returning to previous screen • Terminating calls on speakerphone and in headset & handset modes • Turning off call LED after missed call • From idle screen: Missed calls • Confirming, saving actions & input, and returning to previous screen • Accepting calls on speakerphone and in headset mode • From idle screen: Redial • From idle screen: Selecting identity for outgoing calls • In other contexts: Na
D765 | snom 760 User Manual Getting to Know Your Phone LED indicators Call indicator The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing, held, and missed calls.
D765 | snom 760 User Manual Getting to Know Your Phone Hard keys Freely programmable function keys with LEDs These are freely programmable function keys that can be programmed on the Function Keys page of the phone's web interface, keys P1 - P16. For information on how to map functions onto these keys, see "Configuring the function keys" on page 58. The factory default setting is "line".
D765 | snom 760 User Manual Getting to Know Your Phone Preprogrammed, variably programmable function keys The factory settings for these keys are printed on the phone's casing. Other functionalities can be programmed onto them. See "Configuring the function keys" on page 58 for more information. Message key with LED • Lit when new message is waiting on mailbox • Press to retrieve messages Turn "do not disturb" (DND) mode on and off.
D765 | snom 760 User Manual Getting to Know Your Phone Toggling between headset and handset modes. Note: Handset mode overrides headset mode. When the handset is picked up, the LED of the headset key will turn off, indicating that you can now use only the handset for the call. The phone will return to headset mode when the handset is placed in the cradle; the LED lights up again.
D765 | snom 760 User Manual Getting to Know Your Phone Letters with accents and umlauts. When in input modes small and capital letters, press the alphanumeric key with the basic form of the respective letter as many times as necessary. Pause briefly after each letter. Available letters with accents and umlauts depend on the phone's language setting. Example: If the phone language is German, press key "2" four times to type "ä". Entering special characters and symbols.
D765 | snom 760 User Manual Getting to Know Your Phone Context area: Configured identities. Outgoing identity • T he current outgoing identity is indicated by the lighter line and the green box with the handset symbol: . When you call someone, this is your identity for the call. • Select a different identity for the next call by pressing on the navigation key. Active identity • Can be called • C an be selected as the outgoing identity for making calls by pressing navigation key.
D765 | snom 760 User Manual Getting to Know Your Phone Deleting status messages: ◦◦ essages will be deleted automatically when the underlying cause is removed, i.e., call M forwarding is turned off, HTTP password is set, etc. ◦◦ anually: Press M , if the button is available, or > 6 Information > 1 Status info to / to select an item from the list and press Del to open the "Status info" screen.
D765 | snom 760 User Manual Getting to Know Your Phone Function key line Depending on the current activity of the phone, the key function key line will present various functions that can be activated by pressing the function key underneath the respective symbol. See "Appendix 1 - Display Symbols and Icons" on page 79 for a list of available functions. Settings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface.
D765 | snom 760 User Manual Getting to Know Your Phone The submenus and the settings shaded black and gray are not available when the phone is running in user mode. The factory setting is administrator mode. For more information on user/administrator modes, see "User mode/administrator mode" on page 34. Note: When the phone is in administrator mode and the Maintenance menu is on the display, pressing key 2 will switch the phone to user mode.
D765 | snom 760 User Manual Getting to Know Your Phone Adjusting the display settings on the connected expansion modules The intensity of the backlight on the displays can be adjusted separately for the phone and the connected expansion modules, both for the times when the phone is active and when the phone is idle. Lowering backlight intensity lowers the energy consumption of the devices.
D765 | snom 760 User Manual Getting to Know Your Phone The phone's web interface Opening the web interface: See page 32. Firmware versions below 8.7.4 When the web interface is opened for the first time upon initialization, you will see the Security page. We urge you to set administrator and HTTP passwords to protect your phone from remote attacks. The default administrator password is 0000 (4 zeros); there is no default HTTP password.
D765 | snom 760 User Manual Getting to Know Your Phone Firmware versions 8.7.4 and higher When you register the first account during the initialization of the phone, your SIP user name and password will be registered as the HTTP user name and password. If you wish to change them later, you can do so on the phone's web interface > Advanced > QoS Security > HTTP Server.
D765 | snom 760 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode. Click on a menu item to open that page. Some pages contain several documents. To make a document visible, click on its tab. The font weight of the characters on the active tab is bold.
D765 | snom 760 User Manual Getting to Know Your Phone User mode/administrator mode Snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode. When the phone is running in user mode, the administrator password is required to revert to administrator mode. The default administrator password is 0000 (4 x zero).
D765 | snom 760 User Manual Getting to Know Your Phone • I f a window contains several pages, click on the tab at the top to open the page. The font weight of the characters on the tab of the visible page is bold. • A ny changes you make will not take effect until you click on "Apply". Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking on "Apply".
D765 | snom 760 User Manual Directories Directories Directory The directory is the built-in directory of the phone. It can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply" and "Save", depending on your firmware version. Changes will be lost if you open another page of the web interface without first clicking on "Apply"/"Save".
D765 | snom 760 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played. Deny List: Calls from phone numbers with this contact type will not ring on your phone. The caller hears the "Busy" signal.
D765 | snom 760 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press on the navigation key to go straight to . 3. Press . 4. Enter the phone number and press . 5. E nter a nickname in the text field of "nick name" (optional) and/or press opens. . The "Details" screen Note: Entering a nickname is optional. If you don't enter one, the entry will be listed under the phone number.
D765 | snom 760 User Manual Directories Editing existing entry 1. Press to open the phone's directory. 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. 3. Press . The "Details" screen for the entry will be displayed. 4. E diting a detail. a. Press / and to select a detail. Depending on the detail, b. in some cases, you will see the prompt screen where you can enter or modify text. Edit the data, if necessary, and press to save and to open the next screen.
D765 | snom 760 User Manual Directories -- C alls from entries on the "VIP" list will always ring on the phone, even when the phone is in a call or in DND mode. Note: You can assign a distinct ringtone to the contact type "VIP": Preferences > Directory Ringtones. -- C alls from entries on the "Deny" list will not ring on the phone. The caller will always hear the busy signal. ◦◦ Outgoing Identity: The drop-down list shows all identities configured on the phone.
D765 | snom 760 User Manual ◦◦ Directories If there is more than one number associated with a name: -- Click on in the name's line if you wish to edit/add the first or last name of the date of birth and the data in the blue area applicable to the master record. -- Click on in a phone number's line if you wish to edit the subentry`s data (phone number, number & contact type, outgoing identity, and any blue area data applicable to this subentry only). Make changes as necessary and click on "Change".
D765 | snom 760 User Manual Directories Deleting entry on web interface in the line of the master record to delete the name and all associated phone numbers. • Click on • Click on in the line of a phone number subentry to delete that subentry, but keeping the master record and any other subentries. Dialing from phone directory To dial, click on in the line of the phone number.
D765 | snom 760 User Manual Directories External directories Provided by your network, your VoIP provider, or another external source. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface > Advanced > Network > LDAP and click on "Apply" and "Save". Enter the first letter of the name you are searching for. Type more letters if the name shown isn't the right one or scroll through the list. Press to dial.
D765 | snom 760 User Manual Using the Phone Using the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here. The caller information displayed on the screen is controlled by a setting on the phone‘s web interface. The default setting is "Name".
D765 | snom 760 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed. Redialing 1. Press to show the last 100 numbers dialed, with the very last number at the top. 2. Press to dial that number or use / to select a different number and then press .
D765 | snom 760 User Manual • Using the Phone n a locked keyboard: Enter the number. The phone dials the number as soon as you have O entered all the digits. Call completion Note: This function depends on whether it is available in your network or not. On Snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".
D765 | snom 760 User Manual Using the Phone Number guessing (auto completion) Note: The default setting for Number guessing is "off". To be able to use it, open the phone's web interface to Advanced > Behavior > Phone Behavior, change the setting to "on", and enter the minimum number of characters you must enter before number guessing will start.
D765 | snom 760 User Manual Using the Phone Call pick-up from another extension You can pick up calls ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦◦ It must be supported by the PBX. ◦◦ he extension whose calls you wish to pick up on your own extension must permit this function T and you must both be using the same ID for this function.
D765 | snom 760 User Manual Using the Phone Call waiting When you are in a call, another call coming in will be announced visually by the symbol of a phone ringing and acoustically by the sound of a double beep; you will also see caller ID on-screen if it is being transmitted. If you wish to switch to visual or acoustic announcement only or turn call waiting off completely, see "Call waiting" on page 72. Fig. 1 Fig. 2 Fig. 3 Fig. 4 Note: In FW versions 8.7.3.15 and higher, 8.7.4.5 and higher, 8.7.5.
D765 | snom 760 User Manual Using the Phone Active calls Hold One call on hold Press to put the ongoing call on hold. Held calls are indicated threefold: ◦◦ By the text on the display. ◦◦ By the slowly blinking line key (green LED). ◦◦ By the glowing call indication LED (red LEDs). You can now: ◦◦ transfer the held call blindly or with prior announcement - see "Transferring calls" on page 53. ◦◦ receive and make calls and put other calls on hold.
D765 | snom 760 User Manual Fig. H-4 • • Using the Phone Fig. H-5 Fig. H-6 Figures H-1 to H-3: ◦◦ In Fig. H-1 the connected call is on-screen. Press ◦◦ I n Fig. H-2 the first held call of a total of two (1/2) is on the screen. Press again to put the second held call (2/2) on the screen (Fig. H-3). If there are more held calls, continue likewise. ◦◦ Press ◦◦ hen a held call is on-screen, press W on hold. to put the first held call on the screen. to scroll back through the held calls (Fig.
D765 | snom 760 User Manual Using the Phone Conference screen navigation Your input on the phone's keys will affect the caller/callee(s) shown in the contact area of the display. Example: A conference with four participants, including yourself. After you have pressed to start the conference, the phone numbers of the other three participants are shown on-screen (Fig. C-1). Fig. C-1 • • Fig. C-2 Fig. C-3 Fig. C-4 Selecting individual participants: ◦◦ ith all participants on-screen (Fig.
D765 | snom 760 User Manual 2. Press • Using the Phone to restart the conference with the additional participant. Calling a new participant: 1. Press to put the conference on hold. 2. Dial the number of the new participant. 3. With the new participant on the line, press . Putting the conference on hold • I f one of the participants is on-screen (Figures C-2, C-3, C-4), you must first return to the screen with all participants. See Conference screen navigation.
D765 | snom 760 User Manual Using the Phone Call waiting When you are in a call, another call coming in will be announced visually by the symbol of a phone ringing and acoustically by the sound of a double beep. For more information, see "Call waiting" on page 49. Terminating calls • When using the handset: Place the handset in the cradle or press • When using speakerphone or a headset: Press . .
D765 | snom 760 User Manual • Using the Phone Reject it. ◦◦ Press ◦◦ Pressing for two seconds will also place the caller on the Deny list of the phone's directory so that calls from that number will not ring on your phone; the caller will always hear the busy signal. . The caller will hear a busy signal. Open the phone's web interface > Directory to edit the entry, to save it permanently, or to delete it from the Deny List. • Do a blind transfer to another phone. 1. Press . 2.
D765 | snom 760 User Manual Using the Phone Deactivating rejection of anonymous calls: 1. Press . 2. Press 2 Call Features. 3. Press 3 Incoming Calls. 4. Press 1 to change setting "1 Reject anonymous" from [Yes] to [No]. 5. Press for two seconds to return to the idle screen. Call forwarding The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface.
D765 | snom 760 User Manual Using the Phone The setting will change to "1 Enable forwarding [Yes]", indicating that call forwarding is now active. Press for two seconds to return to the idle screen. The status line and the status info screen will indicate that call forwarding is turned on and what number calls will be forwarded to. Note: Forwarding when busy and after timeout are indicated in the status line, which can display only one message at a time.
D765 | snom 760 User Manual Configuring the Function Keys Configuring the function keys See "Opening the web interface" on page 32 on how to open the phone’s web interface, for an explanation of administrator and user mode. See "How the web interface works" on page 33 on the mechanics of navigating in the windows and changing the settings. Any changes you make will not take effect until you press "Apply" and "Save".
D765 | snom 760 User Manual • Configuring the Function Keys ontext-sensitive, programmable function keys. For the default settings , see "At a glance" on C page 19. You can select a different key event to be available on each respective key when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc. Depending on the activity, different functions will be available.
D765 | snom 760 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦◦ It must be supported by the PBX. ◦◦ he extension whose calls you wish to pick up on your own extension must permit this function T and you must both be using the same ID for this function.
D765 | snom 760 User Manual Configuring the Function Keys Example 2, Monitoring calls on-screen When you are monitoring another extension or phone line, you may want to see more information on the display, for example the number of an incoming call to that extension or line. In our example, key P4 will be programmed to show ongoing activity on monitored extensions or lines on the display. 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2.
D765 | snom 760 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs. In our example, key P6 will be used. 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2. Under "Context" of P6, select Active or one of the configured identities from the drop-down list. 3.
D765 | snom 760 User Manual Configuring the Function Keys Example 4, Turning forwarding of all calls on and off The functionality "Forward all" redirects all incoming calls to another phone or a mailbox. It is possible to configure the settings on the phone and on the web interface. If you need to turn this function on and off frequently and/or regularly, you may want to be able to do so with the touch of just one key instead of going through the menu every time. 1.
D765 | snom 760 User Manual Customizing the Phone Settings Customizing the phone settings See "The phone's web interface" on page 31 on how to open the phone’s web interface, how the web interface works, and how to change the settings. See "User mode/administrator mode" on page 34 on the difference between administrator and user mode.
D765 | snom 760 User Manual Customizing the Phone Settings On the web interface pen the web interface and click on an identity in the menu on the left. The configuration window for O that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click on the respective tab; the font weight of the tab on the active page is bold. 1. Login tab.
D765 | snom 760 User Manual Customizing the Phone Settings Editing an existing identity/account On the phone You can edit the account/number and the registrar only: 1. Press 2. P ress > 3 Identity > 3 Edit User. to scroll down. ◦◦ When you are at the top of the list, pressing on the navigation key will take you to identity 12. ◦◦ At any other position within the list, press to scroll. 3. Press to open the selected identity. 4. When prompted, enter Account and Registrar. 5. Press .
D765 | snom 760 User Manual • Customizing the Phone Settings n the web interface (the ringtones will be played by the phone): Configuration Identity (1-12) > O Login. ◦◦ Click on "Play Ringer" to play the currently selected ringer. ◦◦ o change the ringer, select a ringer from 1 to 10 in the drop-down menu of "Ringtone". If you T have selected the custom melody, enter the URL to the data file in the text field underneath. It must be a file of the type PCM 8 kHz 16 bit/sample (linear) mono WAV.
D765 | snom 760 User Manual Customizing the Phone Settings Time zone The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone. If you have set the correct time zone and the time is still incorrect, there may be a problem with the time server. Contact your network administrator or your IP provider.
D765 | snom 760 User Manual Customizing the Phone Settings Language settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only. Phone language Setting on the phone > 1 Preferences > 4 Language. 1. Press 2. Use to scroll. 3. Press to save the selected language. 4. Press for two seconds to return to the idle screen. Setting on the web interface 1.
D765 | snom 760 User Manual Customizing the Phone Settings Emergency numbers These are numbers that can be dialed even when the keyboard is locked. They must be set beforehand on the web interface. 1. Open Preferences > Lock Keyboard > Emergency Numbers (space separated). 2. E nter the emergency numbers in the text field. Type each number without spaces between the digits, separate the individual numbers with one empty space between them.
D765 | snom 760 User Manual Customizing the Phone Settings Setting forwarding numbers • Forwarding all incoming calls: 1. Open Preferences > Call Forwarding > Always. 2. T ype the phone number in the "Target" text field. Type each number the way it needs to be dialed by the phone, without spaces or punctuation between the digits. 3. Click on "Apply" and "Save". • Forwarding incoming calls when the phone is busy: 1. Open Preferences > Call Forwarding > Busy 2.
D765 | snom 760 User Manual Customizing the Phone Settings Call completion On Snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off". Note: This function depends on whether it is available in your network or not.
D765 | snom 760 User Manual Customizing the Phone Settings Hiding my caller ID With this setting your phone number will not be transmitted to any phones you call. Please note that your call may not be accepted if the other phone is set to reject anonymous calls (see next item). 1. Open Preferences > Privacy Settings > Suppress own number (CLIP/CLIR). 2. S elect the radio button "Hide" . 3. Click on "Apply" and "Save".
D765 | snom 760 User Manual Customizing the Phone Settings Speed dial You can use the numbers 0 to 30 and the special characters # and * to speed dial frequently and/or long numbers without having to enter the complete phone number. The numbers must be set on the phone's web interface first: 1. Open Setup > Speed Dial. 2. E nter one phone number with any required prefixes (area code, country code, operator/auto attendant, etc.) in the text field for each respective number or special character.
D765 | snom 760 User Manual Software Update Software update Manual update 1. Open Snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone. 5. Click on the firmware version you want to update to. 6. Right-click on the version’s link and copy it. 7. Open the phone’s web interface > Setup > Software Update. 8.
D765 | snom 760 User Manual Troubleshooting Troubleshooting Reboot 1. Press . 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. When asked whether to "Reboot?", press . 5. Wait for the idle screen to reappear. Hard reboot Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear. Warning: Never disconnect the power during a firmware update! Reset to factory values 1. Press . 2. Press 5 Maintenance. 3. Press 4 Reset values. 4.
D765 | snom 760 User Manual Troubleshooting Contacting Snom Support Please visit our knowledge base and our forum first. You may find the answer to your question in one of the topics there. If you haven't found an answer or a solution to your problem, please post your question or problem on the forum (http://forum.snom.com). Note: The forum is accessible to the general public. Do not post any private and/or security-relevant information there. This includes MAC addresses, SIP headers, etc.
D765 | snom 760 User Manual Troubleshooting Settings information 1. Open the phone’s web interface > Status > Settings. 2. C opy the settings list into your forum posting or into the email, if Support has asked you to contact them by email. Make sure to delete private and/or security-relevant information like the MAC address, public IP address, etc. Traces Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
D765 | snom 760 User Manual Appendix 1 - Display Symbols and Icons Appendix 1 - Display Symbols and Icons Symbols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function. Programmable function symbols These are the symbols displayed in the function key line when the phone is idle. They can be selected on the phone's web interface > Function Keys page. See for the default settings.
D765 | snom 760 User Manual Appendix 1 - Display Symbols and Icons Previous outgoing ID ABS Address book search (OCS accounts only) Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc.
D765 | snom 760 User Manual Appendix 1 - Display Symbols and Icons Collapsing the list of time zones to show only time zones relevant to the language setting (i.e., countries where the language is spoken) Last numbers dialed.
D765 | snom 760 User Manual Appendix 1 - Display Symbols and Icons On idle screen Outgoing identity • T he current outgoing identity is indicated by the lighter line and the green box with the handset symbol: . When you call someone, this is your identity for the call. • Select a different identity for the next call by pressing on the navigation key. Active identity • Can be called • C an be selected as the outgoing identity for making calls by pressing navigation key.
D765 | snom 760 User Manual Appendix 2 - Status Messages Appendix 2 - Status messages Whenever there is a current message concerning the status of the phone, the function key will be > 6 Information > 1 Status Info) to open the "Status info" available. Press the function key (or screen. Additionally, some status messages will also be displayed in the status bar; if there is more than one current message, the one with the highest priority will be shown.
D765 | snom 760 User Manual Appendix 3 - Labeling FKeys P4-P16 Appendix 3 - Labeling Function Keys P5-P16 You will find an interactive PDF in Snom's Wiki (http://wiki.snom.com/Snom760/Documentation) in the section "Function Key Label Template". E: For printing, scaling setting resize)! 1.use O 100% pen the file and click(no into the cell where you wish to enter a name or other text. Font size will adjust to the number of characters you enter into each cell.
D765 | snom 760 User Manual Appendix 4 - Wall Mounting Appendix 4 - Wall Mounting Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall. 1. A nchor the screws in the wall, using the measurements given in Fig. 1 and Fig. 2. 2. Unscrew the slide guides for the footstand from the back of the phone (Fig. 3). 3.
D765 | snom 760 User Manual Appendix 5 - Programmable Functions Appendix 5 - Programmable Functions Following is a brief description of the function key settings available on the "Function keys" page of the phone's web interface. Action URL Action URLs are basically HTTP GET Requests that allow the phone to interact with web server applications. They can be used to send various data from the phone to a web server, like the customized settings stored on the phone; passwords are replaced by empty strings.
D765 | snom 760 User Manual Appendix 5 - Programmable Functions DTMF This funcion allows the specification of arbitrary key sequences (allowed digits: "09", "*", "#", "A-D" and flash: "!") which will be sent via DTMF when this key is pressed during an active call. Extension This function key allows showing the status (idle, ringing, held call, busy) of another extension on the key's LED.
D765 | snom 760 User Manual Appendix 5 - Programmable Functions Key Event When this key type is selected, a drop-down menu opens under "Number". For the available selections, see the following section "Key Events". Line Default setting for all freely programmable function keys. Incoming calls will go to the first free "line" key, and outgoing calls will use the first free line key.
D765 | snom 760 User Manual Speed Dial Appendix 5 - Programmable Functions Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs to be able to speed dial frequently used and/or long numbers without having to enter the complete phone number. Enter one phone number with any required prefixes (area code, country code, operator/auto attendant, etc.
D765 | snom 760 User Manual Appendix 5 - Programmable Functions Key Events ABS Address book search (OCS accounts) Accepted Calls (Accepted List) List of calls accepted on the phone Call Lists Call history list (missed, received, dialed calls) Change active ID List of registered SIP identities Conference Starting a conference Contacts Contact List, where the Presence State of selected users can be seen (online, busy, offline) Directory Internal phone directory DND Turning "Do not disturb" fu
D765 | snom 760 User Manual Appendix 5 - Programmable Functions Reboot Rebooting the phone Record The phone does not record the voice streams at all; they must be recorded on the PBX or other external device. Pressed during a call, the key informs the PBX to start and stop the recording of the audio stream on the PBX.
D765 | snom 760 User Manual App. 6 - Using the Bluetooth Module (D765) Appendix 6 - Using the Bluetooth Module (D765) The phone has a built-in Bluetooth v4.0 + EDR, class 2, module. Note: Please test any headset you want to use with a Snom phone prior to purchasing the headset. Snom cannot guarantee that any headsets will be compatible with Snom phones.
D765 | snom 760 User Manual App. 6 - Using the Bluetooth Module (D765) 4. W hen more than one device is listed, select one of them with the up and down arrows on the navigation key . 5. W hen the headset you wish to pair is highlighted (Fig. 4), put the headset into pairing mode and press the OK key on the phone. Please, refer to the headset‘s manual for further information on putting the headset into pairing mode. The display will show the message "Pairing. Please wait..." (Fig. 5).
D765 | snom 760 User Manual App. 6 - Using the Bluetooth Module (D765) Reconnecting manually If automatic reconnection is unsuccessful or if you do not want to wait for it, you can also use the manual method. 1. Open the phone‘s Settings menu -> 1 Preferences -> 7 Bluetooth. 2. I f necessary, use the down-arrow on the navigation key paired devices, and press the OK key to select the headset in the list of .
D765 | snom 760 User Manual App. 6 - Using the Bluetooth Module (D765) Making Calls in Headset BT Mode Bluetooth headsets do not support off-hook on idle. Therefore the voice dialing function on the headset must be activated for dialing, except for tone schemes using local DTMF tones, like the USA. Turning on Voice Dialing On three tested headsets, the voice dialing function is activated by pressing the call key for approx.
D765 | snom 760 User Manual App. 6 - Using the Bluetooth Module (D765) Fig. 8 On the headset Use the volume key(s) on the headset to adjust the volume immediately. When headset BT mode is the active audio mode on the phone, the new volume setting will also be transmitted to the phone and saved.
D765 | snom 760 User Manual Appendix 7 - GNU GPL COPYRIGHT NOTICE AND WARRANTY DISCLAIMER We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software. Das Produkt enthält Software, die unter der GNU General Public License, Version 2, frei genutzt werden darf.
D765 | snom 760 User Manual Appendix 7 - GNU GPL if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.) are prohibited by law if you do not accept this License.
D765 | snom 760 User Manual Appendix 7 - GNU GPL If requested by you, the complete corresponding source code of the Software can be sent by Snom Technology GmbH on a standard data storage medium against the reimbursement of the manufacturing costs of EUR 5.- per unit. PERMITTED BY APPLICABLE LAW.
