and snom 720/D725 Using snom 720 and D725 with snom UC edition
TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers .......................................................5 Using the phone with snom UC Edition .......................................................................6 Brief introduction to input modes and navigation ................................................................6 Entering numerals, letters, special characters, and symbols ............................................6 Logon ......................................................
Calling Contacts and Address Book entries ............................................................26 Looking up Contacts ............................................................................................................... 26 Address Book Search (ABS) ................................................................................................ 27 Transferring calls ..............................................................................................................
Conference - local conference on phone ..................................................................52 Initiating a conference ............................................................................................................. 52 Conference screen navigation .............................................................................................. 52 Speaking to one participant in private .................................................................................
snom UC Edition and snom 720 / D725 Copyright, Trademarks, GPL, Disclaimers Copyright, Trademarks, GPL, Legal Disclaimers © 2015 snom technology AG. All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. Microsoft® and LyncTM are the property of Microsoft Corporation. All other product names and names of enterprises are the property of their respective owners. Product specifications are subject to change without notice.
snom UC Edition and snom 720 / D725 Using the Phone with UC Edition Using the phone with snom UC Edition This guide describes the use of phones running snom UC Edition firmware version 8.8.2.12 with Microsoft LyncTM. As long as the phone is connected to your network and the Lync server, it will use the data in your Lync account, even when your computer is turned off or when you are not signed in to Lync on your PC.
snom UC Edition and snom 720 / D725 Logging on and off Logon The data you need to log on depends on the setup of your network and on the Lync server. After connecting the phone to your network, you will see a screen like the following: Using extension number and PIN In the default configuration, the required login data is the extension number and the PIN. 1. Enter the extension number and press 2. Enter the PIN and press . . 3.
snom UC Edition and snom 720 / D725 Logging on and off Entering special characters in letter mode: ◦◦ Press once to enter the period ".". ◦◦ Press three times to enter "@". ◦◦ Press twelve times to enter the backslash "\". ◦◦ Use to delete the character to the left of the prompt; use left/right. 1. Enter the SIP URI and press to move the cursor to the . The format is "my.name@test.com". 2. Enter the domain\username and press nter the password and press 3. E / . The format is "test\my.
snom UC Edition and snom 720 / D725 Getting to Know Your Phone Getting to know your phone Display layout In idle mode When active Info & status bar with date and time Configured identities Function key line Context-sensitive function key symbols Date is replaced by current status message Context area Right function key is replaced by "Info" key when status messages are available Context-sensitive function keys In the default configuration of the idle screen the four context-sensitive keys underneath
Handset speaker snom UC Edition and snom 720 / D725 ◦◦ Press Del 5, below). Getting to Know Your Phone to delete the selected item until the next reboot of the phone (Fig. 3 - ◦◦ R emoving the underlying cause of the notification, for example setting the admin password, will remove the notification for good. Outgoing Fig. 3 identity: Call LED • Blinking fast: In Fig. 5 • Steady light: In • Missed call. Pre off. Fig.
snom UC Edition and snom 720 / D725 Getting to Know Your Phone Call indicator The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing, held, and missed calls. The LEDs will do one of the following: • Blink rapidly when a call is coming in. • Glow steadily when dialling, when in a call, and when a call is on hold. • Blink slowly when there was a missed call. ◦◦ Viewing the particulars of the missed call: 1.
snom UC Edition and snom 720 / D725 Changing Your Presence Status Changing your Presence status You can manually change the Presence status signaled by the system to one of your own choosing. For example, if you are scheduled to be in an online meeting, Lync will signal your Presence status as busy during that time. If you want to be available for incoming phone calls during that time, you can manually change your status to available. 1. Press Presen to open the Presence State screen.
snom UC Edition and snom 720 / D725 Configuring Presence and Speed Dial Keys Configuring presence and speed dial keys Presence keys You can put the Presence function onto one of the function keys (see diagram on page 10) and associate that key to one of your contacts. When your contact is available, the LED of the key will signal the availability with a green light; when your contact is in a call or otherwise unavailable, the LED signals the unavailability with a red light.
snom UC Edition and snom 720 / D725 Configuring Presence and Speed Dial Keys Speed dial keys You can use the function keys for speed dialing numbers and contacts.
snom UC Edition and snom 720 / D725 Boss/Admin Function Boss/admin function The boss/admin function, which is also called boss/delegate or boss/secretary function, means that the "boss" phone and a second "admin" or "delegate" phone ring simultaneously so that the admin/ delegate can pick up and screen calls ringing on the boss phone. The admin/delegate can also make calls on behalf of the boss's phone.
snom UC Edition and snom 720 / D725 Boss/Admin Function 4. In the Delegates window, click on Add. 5. In the Add contact window, click on the contact you want to add as your delegate, then click OK. 6. The Delegates window opens again. The contact has been added to your delegate list. Since you want your delegate's phone to ring simultaneously with yours, do not change the seconds setting. Click OK.
snom UC Edition and snom 720 / D725 Boss/Admin Function 7. I n the Call Forwarding window, click on Simultaneously ring and select My delegates from the drop-down list. 8. C lick OK. Your admin (delegate) has been added to your Lync Client (Fig. 1), while you have been added to your admin's (delegate's) group "People I manage calls for" (Fig. 2). Fig. 1 Fig. 2 oth phones will now ring simultaneously when the boss's phone is called, and the incoming call can B be accepted on both phones.
snom UC Edition and snom 720 / D725 Boss/Admin Function Putting your delegate on a function key 1. Press Contac . The Delegates screen (Fig. 1) will appear (if not, press Fig. 1 to scroll to it). Fig. 2 2. Press to scroll down to key assignment (Fig. 2, above) and press screen (Fig. 3, below). / to open the Fkeys Fig. 3 3. Select a key. For keys 1 to 9 just press the number key on the keypad; for keys 10 to 18 use / to scroll to the key, then press . 4.
snom UC Edition and snom 720 / D725 Boss/Admin Function Admin/delegate I f you are the admin/delegate, you will be notified that you were added as a delegate for the boss's phone. The boss is automatically added to the group People I Manage Calls For, both in your Lync client and on your phone. To be able to view the boss's contact card and call status and make calls on behalf of the boss's phone, you need to put the function onto one of the function keys with LEDs. 1.
snom UC Edition and snom 720 / D725 5. Select "boss/admin" and press Boss/Admin Function . 6. You may need to reboot your phone for the setting to take effect. You can now view the boss's contact card and call status and make calls on behalf of the boss's phone by pressing the key. When the boss has activated the function, your display and your call LED will signal incoming calls for the boss phone.
snom UC Edition and snom 720 / D725 Boss/Admin Function Using the boss/admin function key • Viewing the boss's call status: Press the key. • Using the key to make calls on behalf of your boss: 1. Press the key and scroll to Call on behalf of ... 2. Press . 3. Dial the number. • Calling the boss's default number: Double-press the key. ◦◦ ressing the key once will open the boss's contact card; press it again to start dialing the P default number in Call Contact.
snom UC Edition and snom 720 / D725 Boss/Admin Function One-touch reactivation of boss/admin function When the boss turns on call forwarding (for example, to forward all incoming calls to the boss's cell phone or home phone number), the boss/admin function, i.e., the simultaneous ringing of the admin/ delegate's phone, is temporarily suspended. It can be reactivated by one keystroke on the boss's phone or one click in the boss's Lync window. This feature requires an additional setting on the boss's phone.
snom UC Edition and snom 720 / D725 Boss/Admin Function On the phone 1. Press CFwd and select a forwarding number or enter a new number (for more information, see "Call forwarding" on page 54 for more information). Fig. 1 2. Press . The display now shows the call forwarding symbol and the phone number all incoming calls will be forwarded to; the Lync window (see Fig. 5, below) now shows that call forwarding is on. Fig. 2 On the PC 1. Click on . Fig. 3 2.
snom UC Edition and snom 720 / D725 Boss/Admin Function Fig. 4 In either case, all incoming calls will now be forwarded to the selected number; they will not ring on your phone or on your admin's phone. Your phone's display (Fig. 2, above) and Lync (Fig. 5, below) will both indicate this status. Fig.
snom UC Edition and snom 720 / D725 Boss/Admin Function Reactivating simultaneous ringing of boss/admin phones Press noFwd on the phone (Fig. 2 on page 23) or click Turn off in your Lync client (Fig. 5, above) to turn off call forwarding and to reactivate the boss/admin function with incoming calls to the boss's phone simultaneously ringing on the boss's and the admin's phone. If you check your Lync window, you will see that it has returned to Simultaneously ringing of My delegates (Fig. 6, below).
snom UC Edition and snom 720 / D725 Calling Contacts and Address Book Entries Calling Contacts and Address Book entries You can dial your personal contacts from your Lync contact list or search the corporate address book via ABS. Looking up Contacts You can view the contacts from your Lync client in one comprehensive list of all Contacts (Fig. 1, below) ad well as sorted into the groups defined in your Lync client, like Work, People I Manage Calls For, Delegates (Fig.
snom UC Edition and snom 720 / D725 Calling Contacts and Address Book Entries Address Book Search (ABS) 1. Press . Enter the name of the person you want to look up. ◦◦ Please note: You can switch to letter mode to enter the name, but you do not need to. If you want to look up "Steve", for example, entering "78383" in numeral mode will yield all names with combinations of the letters on keys . ◦◦ nter the characters in quick succession (Fig. 1, below).
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls Active calls as well as ringing calls can be transferred to a third party.
snom UC Edition and snom 720 / D725 Transferring Calls Transfer cheat sheet Attended transfer Unattended (blind) transfers Safe unattended/blind transfer Safe T Enter target phone for call • Manually on keypad • From Contacts list • From Directory lookup • By pressing a Presence key • By pressing a speed dial key Legend: Incoming call ringing Connected in a call Call on hold Forwarded to Voicemail Forwarded to call forwarding number 29 OK NO
snom UC Edition and snom 720 / D725 Transferring Calls Attended transfer Transferring calls to manually dialed numbers - attended 1. With the active call on the line, press . The active call is put on hold. 2. Enter the extension or other number on the keypad and press . The phone dials the number. 3. W hen the third party picks up your call, announce the call you want to transfer. If the third party .
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to Presence keys - attended 1. With the active call on the line, press . The active call is put on hold. 2. P ress the Presence key . The Presence screen appears. "Call contact" is the default selection when the screen opens. If you want to call one of the other available numbers, use to scroll to it. 3. Press / . The phone dials the contact. 4. W hen your contact picks up your call, announce the call you want to transfer.
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to speed dial numbers - attended 1. With the active call on the line, press 2. Press the speed dial key . The active call is put on hold. . The phone dials the number. 3. W hen the third party picks up your call, announce the call you want to transfer. If the third party .
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to Contacts - attended 1. With the active call on the line, press . The active call is put on hold. 2. Press Pool to open the Pool menu, then scroll to the contact you want. 3. Press to open your list of Contacts. Use / to . Your phone will dial the contact. 4. W hen your contact picks up the call, announce the call you want to transfer. If your contact wants to accept the call, press .
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to Directory lookup - attended 1. With the active call on the line, press 2. Press call to. . The active call is put on hold. to open the Directory search. Enter the name of the person you want to transfer the Note: You do not need to switch to letter mode to enter the name. If you want to look up "Steve", for example, entering "78383" in numeral mode will yield all names with combinations of the letters on keys .
snom UC Edition and snom 720 / D725 Transferring Calls Unattended transfer Transferring calls to manually dialed numbers - unattended 1. W ith a call ringing or an active call on the line, press will see the dial screen. . The active call is put on hold, and you 2. E nter the extension or other number on the keypad and press .
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to Presence keys - unattended 1. W ith a call ringing or an active call on the line, press will see the dial screen. . The active call is put on hold, and you . . The Presence screen appears. "Transfer to contact" is the default 2. Press the Presence key selection when the screen opens. If you want to call one of the other available numbers, use / to scroll to it. 3. Press .
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to speed dial numbers - unattended 1. W ith a call ringing or an active call on the line, press will see the dial screen. . The active call is put on hold, and you . While the phone is calling the number, you will either see the the 2. Press the speed dial key hold screen (if you are transferring an active call) or a new missed call (if you are transferring a ringing call). 3.
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to Contacts - unattended 1. W ith a call ringing or an active call on the line, press will see the dial screen. 2. Press Pool to open the Pool menu, then scroll to the contact you want. . The active call is put on hold, and you to open your list of Contacts. Use / to 3. Press .
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to Directory lookup - unattended 1. W ith a call ringing or an active call on the line, press will see the dial screen. 2. Press to. . The active call is put on hold, and you to open Directory search. Enter the name of the person you want to transfer the call Note: You can switch to letter mode to enter the name, but you do not need to.
snom UC Edition and snom 720 / D725 Transferring Calls Safe transfer Transferring calls to manually dialed numbers safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen. 2. Press Safe T . 3. Enter the extension or other number on the keypad and press number, you will see the hold screen. . While the phone is calling the 4.
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to Presence keys safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen. 2. P ress Safe T and then the Presence key . The Presence screen appears. "Transfer to contact" is the default selection when the screen opens. If you want to call one of the other available numbers, use / to scroll to it. 3. Press .
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to speed dial numbers safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen. 2. Press Safe T and then the speed dial key see the Holding screen. . While the phone is dialing the number, you will 3. When the speed-dialed party picks up the ringing call, you will see this message. If the call is not picked up, you will hear a double beep and see the error screen (Fig. 1).
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to Contacts safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen. 2. Press Safe T . 3. Press Pool to open the Pool menu, then scroll to the contact you want. 4. Press to open your list of Contacts. Use / to . While your phone is calling the contact, you will see the Holding screen. 5.
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls to Directory lookups safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen. 2. Press Safe T . 3. Press call to. to open the Directory search. Enter the name of the person you want to transfer the Note: You can switch to letter mode to enter the name, but you do not need to.
snom UC Edition and snom 720 / D725 Transferring Calls Transferring calls directly to Voicemail When an incoming call is ringing, press to transfer it directly to your VoiceMail.
snom UC Edition and snom 720 / D725 Parking Calls and Retrieving Parked Calls Parking calls and retrieving parked calls This feature will park your current call on the park orbit of the Lync server where it can be retrieved by anyone who is connected to the network and who has the parked call's retrieval number. Parking calls 1. Press Park O to park your current call in the park orbit (Fig. 1). The display then informs you of the retrieval number (Fig. 2). Fig. 1 Fig. 2 2.
snom UC Edition and snom 720 / D725 Parking Calls and Retrieving Parked Calls Unretrieved calls ringing back When a call has not been retrieved within the time specified on the server, the phone who parked the call will receive a ringback. • I f you receive a ringback and you pick up, the call is retrieved from the park orbit and you are reconnected to the caller. • I f you receive a ringback and the call is not picked up or forwarded, the call will be unparked and dropped (Fig. 1).
snom UC Edition and snom 720 / D725 Call History Call history The call history sorts the phone's calls into four categories. Three of them - missed, received and dialed calls - are stored locally on the phone until the phone's values are reset. The fourth category, parked calls, is stored on the Lync server until the server's next reset. Looking up missed, received, and dialed calls 1. Press CHist to open the Call History menu. 2.
snom UC Edition and snom 720 / D725 Call History Looking up parked calls The parked call history contains the calls you have parked in the park orbit since the last time you cleared the list. You can look up the call details on who called and when and who retrieved the call for each individual call on the list. 1. Press CHist to open the call history menu. 2. Press with / to open the list of calls that you parked since the last reset of Lync and scroll to the call . 3.
snom UC Edition and snom 720 / D725 Hold Hold One call on hold Press to put the ongoing call on hold. Held calls are indicated threefold: ◦◦ By the text on the display. ◦◦ By the slowly blinking line key (green LED). ◦◦ By the glowing call indication LED (red LEDs). You can now: ◦◦ t ransfer the held call blindly or with prior announcement - see "Transferring calls" on page 28. ◦◦ receive and make calls and put other calls on hold.
snom UC Edition and snom 720 / D725 • • Hold Figures H-1 to H-3: ◦◦ I n Fig. H-1 the connected call is on-screen. Press screen. ◦◦ In Fig. H-2 the first held call of a total of two (1/2) is on the screen. Press put the second held call (2/2) on the screen (Fig. H-3). ◦◦ Press ◦◦ hen a held call is on-screen, press W on hold. to put the first held call on the again to to scroll back to the connected call (Fig. H-2 and H-3).
snom UC Edition and snom 720 / D725 Local Conferences Conference - local conference on phone In addition to the phone conferences and online meetings that you can set up, start, and manage via Outlook, you have the option to make spontaneous conference calls with two to four other phones; the maximum number of participants depends on the audio Codecs used by the phones connected in the conference. Initiating a conference 1. Call the first intended participant and put him or her on hold. 2.
snom UC Edition and snom 720 / D725 Local Conferences Putting one participant on hold 1. Use / to select the participant (Fig. 2 and 3). 2. Press . 3. Press Cnf.On to return the held participant to the conference. Dropping a participant 1. Use 2. Press / to select the participant (Fig. 2 and 3). to terminate the connection to this participant. Adding a participant • Adding an incoming call: 1. Press 2. Press or the blinking line key to accept the call. The conference is put on hold.
snom UC Edition and snom 720 / D725 Call Forwarding Call forwarding Standard call forwarding means that incoming calls to your phone will not ring on your phone, but, instead, are forwarded automatically to another extension, external phone number, or your Voicemail. Turning call forwarding on 1. Press CFwd to open the Call Forwarding menu. Note: If the CFwd key is not available, press 2. Use 3. Press / . to select one of the options. to turn on call forwarding for all options except New Number.
snom UC Edition and snom 720 / D725 Settings Menu Settings menu At a glance 1 Preferences 2 Call Features 3 Identity 4 Maintenance 5 Information 1 Time Zone 1 Call Forwarding 1 Outgoing Identity 1 System Info 1 Status Info 2 Tone Scheme 2 Outgoing Calls 2 2 Administrator Reregister User Mode 2 System Info 3 Ringer 1 Auto Dial 3 Edit User 3 Reboot 3 Help 4 Language 2 Number Guessing 4 Logoff User 4 Change PIN 4 Location 5 Display 3 Call Completion 5 Logoff All 5 Check SW Updat
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