User Manual

15 Frequently Asked Questions

Question 1: If the DVR cannot be started after booting, what shall I do?

Answer: Possible reasons: 1. Incorrect input power adaptor; 2. It fails to be

energized normally; 3. The power adapter is damaged; 4. Damaged hard disk

or damaged hard disk line.

Question 2: What shall I do if the password for login is forgotten?

Answer: The default user name of the equipment is admin with no password ;

If you forget the passwords you set, please contact customer service with an

attachment of screenshot of data displayed on the interface of DVR; After

that, you will receive the super passwords.

Question 3: What shall I do if the DVR fails to identify the hard disk installed?

Answer: Possible reasons: 1. The power cord of the hard drive is not connect-

ed; 2. The data cable of the hard disk is damaged; 3. The hard disk is an error

in jumper; 4. The hard disk is crashed;

Question 4: What shall I do if no display in the corresponding channel after

accessing to the camera?

Answer: Possible reason: 1. The image brightness is changed to 0; It can be

restored the equipment to the default setting; Steps:Right Click ,navigate to

System>display setting>Output Adjust>Default>Ok.2. No input signal or

weak input signal, please check the connection between the camera and the

DVR.

Question 5: What shall I do if the time is displayed incorrectly?

Answer: Possible reasons: 1. Wrong settings; 2. Bad contact of built-in batter-

ies of the DVR; 3. Low voltage.

You can try to connect the equipment to the Internet. The device will be

automatically updated according to the local network time.