Manual

23
SERVICE,
SHIPPING & PARTS
SERVICE
Should your Smith & Wesson firearm require service, it should
be returned to Smith & Wesson in its original case or in a
similarly secure container. It is not necessary to take the gun to
a dealer for shipment. However, before shipping your firearm,
call or e-mail our Customer Service Dept. for authorization and
shipping instructions.
Before shipping your handgun, ensure that the firearm is
unloaded, package it securely, and do NOT ship any ammunition.
The package must NOT bear any markings which indicate the
identity of the contents. Enclose a letter which includes your full
name and address (no P.O. Boxes, please), daytime telephone
number, e-mail address, the serial number of the firearm, and
details of the problem experienced or work desired. Record the
serial number before shipping, in case you wish to check on the
repair status of your firearm.
Ship Centerfire pistols and ALL
revolvers to:
Customer Service, 2100 Roosevelt Avenue, Springfield, MA 01104
Ship ALL .22 caliber pistols to:
Customer Service, 19 Aviation Drive, Houlton, ME 04730
Please call the above telephone number or e-mail the above
address before shipping!!
Since we cannot assume responsibility for custom parts and
accessories, such as stocks, special sights, or holsters, please
remove these items before returning your firearm.
Warranty repair work will begin upon receipt and examination of
the firearm. In the case of repairs or work not covered by the
warranty, a quotation covering the cost of the work plus round
trip transportation charges will be sent to you. Repairs or
modification will begin upon receipt of payment.
Customer Service
2100 Roosevelt Avenue
Springfield, MA 01104
Tel: [phone] • 413-781-8300
E-mail: [e-mail]
For Owners Within The United States
Safety Manual - Schofield2 3/16/01 9:15 AM Page 23