Manual
24
SERVICE,
SHIPPING & PARTS
SERVICE
Should your Smith & Wesson firearm require service, it should
be returned to Smith & Wesson in its original case or in a
similarly secure container. It is not necessary to take the gun to
a dealer for shipment. However, before shipping your firearm,
call or e-mail our Customer Service Dept. for authorization and
shipping instructions.
Before shipping your handgun, ensure that the firearm is
unloaded, package it securely, and do NOT ship any ammunition.
The package must NOT bear any markings which indicate the
identity of the contents. Enclose a letter which includes your full
name and address (no P.O. Boxes, please), daytime telephone
number, e-mail address, the serial number of the firearm, and
details of the problem experienced or work desired. Record the
serial number before shipping, in case you wish to check on the
repair status of your firearm.
SHIPPING
When shipping a firearm, it is most important that you comply
with federal, state, and local laws and regulations. The following
guidelines are meant to help, but you must seek assistance from
the appropriate authorities if necessary.
• Check magazines and chambers to ensure that they
are unloaded. Do not ship ammunition.
• Do not attempt to MAIL a handgun; only federally
licensed dealers may mail a firearm.
• If your firearm must be replaced, it may be necessary
to ship the replacement to a dealer rather than directly
to you. You will be requested to furnish a signed FFL
(Federal Firearms License) from your dealer in such an
instance.
• When returning a pistol, please include all magazines
ensuring they are unloaded; they are important to the
proper function of the handgun.
Ship Centerfire pistols and ALL
revolvers to:
Customer Service, 2100 Roosevelt Avenue, Springfield, MA 01104
Ship ALL .22 caliber pistols to:
Customer Service, 19 Aviation Drive, Houlton, ME 04730
Please call the above telephone number or e-mail the above
address before shipping!!
Customer Service
2100 Roosevelt Avenue
Springfield, MA 01104
Tel: 800-331-0852 • 413-781-8300
E-mail: qa@smith-wesson.com
For Owners Within The United States