Manual

31
CONTACT & SHIPPING
For Owners Within The United States
Should your Smith & Wesson firearm require service, it should
be returned to the Smith & Wesson factory.
• Call or e-mail the Customer Service Dept. for
authorization and shipping instructions.
• Ensure that the firearm is unloaded.
•
DO NOT SHIP ANY AMMUNITION.
• Enclose a letter which includes your full name and
address (no P.O. Boxes, please), daytime telephone
number, e-mail address, the serial number of the firearm,
and details of the problem experienced (stating the brand
and type of ammunition used when the problem
occurred) or work desired.
• Record the serial number before shipping, in case you
wish to check on the repair status of your firearm.
• Please remove all custom parts and accessories, such
as stocks, special sights, or holsters from your firearm
before returning.
• Place the firearm in its original case or in a similarly
secure container and pack securely.
• When returning a firearm, please include all magazines
ensuring they are unloaded; they are important to the
proper function of the firearm.
• The package must
NOT bear any markings which
indicate the identity of the contents.
• It is most important that you comply with federal, state,
and local laws and regulations. The following guidelines
are meant to help, but you must seek assistance from
the
appropriate authorities if necessary.
•
Do not attempt to ship a firearm via US Postal
Ser
vice;
onl
y f
ederall
y licensed dealers may ship a
firearm by US Postal Service.
CONTACT CUSTOMER SERVICE
Tel: [phone] • 413-781-8300 ext. 2905
E-mail: [e-mail]
RETURNS - SERVICE
CENTERFIRE PISTOLS, REVOLVERS, RIFLES
Smith & Wesson
2100 Roosevelt Avenue • Springfield, MA 01104
.22 CALIBER PIST
OLS
Smith & Wesson
19 Aviation Drive • Houlton, ME 04730