Operation Manual

Instructions for the User
38
PROBLEM POSSIBLE CAUSE PROBABLE SOLUTION
The temperature inside the freezer
does not freeze the foods properly:
- internal temperature control set
too low;
- frequent or prolonged door
opening;
- the door does not close
hermetically;
- excessive sugar content in the
food for freezing.
- Set the selector to a higher setting
(3-4).
- open the door less frequently and
for as little time as possible;
- check that the food packages are
arranged properly in the drawers,
the seal is closing properly and is
not damaged, and the freezer is
properly level on the floor;
- some foods may not freeze
completely unless they are at very
low temperatures (ice cream, juice
concentrates)
Excessive ice formation: - Temperature control set too high
(leading to a lower temperature in
the freezer);
- frequent or prolonged door
opening;
- Set the control to a lower setting
(1-2) so that the temperature
inside the freezer increases
slightly;
- check that the seals are
functioning properly;
- open the door less frequently and
for less time;
- increase the atmospheric
temperature and humidity;
- do not put hot food or drinks in the
freezer;
The front of the appliance is warm to
the touch
- The freezer is functioning
correctly. There is a surface
heating system inside the cabinet
to limit the formation of
condensation around the door
seal.
CUSTOMER SUPPORT SERVICE – READING THE NAMEPLATE
IF YOU HAVE PROBLEMS WITH THE PRODUCT THAT YOU HAVE PURCHASED WHICH ARE NOT COVERED
BY THE TABLE ABOVE AND YOU NEED FURTHER CLARIFICATION, YOU CAN CONTACT OUR
AUTHORISED TECHNICAL SUPPORT SERVICE. YOU WILL FIND THE ADDRESS AND TELEPHONE NUMBER
IN THE PHONE BOOK FOR YOUR AREA UNDER SMEG.
TO HELP US PROVIDE YOU WITH A QUICKER, MORE EFFICIENT SERVICE, PLEASE TELL OUR
TELEPHONE OPERATORS THE PRODUCT MODEL YOU HAVE AND ITS REGISTRATION NUMBER AS
SHOWN ON THE NAMEPLATE INSIDE THE FREEZER. THANK YOU IN ADVANCE FOR YOUR
COOPERATION.