Wireless Cable Router User Manual

SYMPTOM: Internet users can not access my service/server hosted on a LAN computer
ACTION:
• Configure a Port Forwarding rule as described in the NAT section of CHAPTER 6.
• Contact your cable operator for assistance if you do not have this option available in
your login.
SYMPTOM: My Gateway is wireless enabled and I can not connect to the wireless network
ACTION:
• Confirm that your computer’s wireless adapter is configured with the same SSID and
encryption (if enabled) of the Gateway. Refer to the Wireless section of CHAPTER 6.
• If Wireless MAC Filtering is enabled (Trusted PCs only), ensure that the wireless
computer’s MAC Address has been added to the Wireless Access List.
• Contact your cable operator for assistance if you do not have these options available in
your login.
SYMPTOM: My VPN, VoIP, multimedia, or other application is not working
ACTION:
• Configure a Special Application rule as described in the Firewall section of CHAPTER
6.
• Confirm that an Access Control (Port Filtering) rule is not blocking the ports used by
the application. Refer to the Firewall section of CHAPTER 6.
• Contact your cable operator for assistance if you do not have this option available in
your login.