Switch User Manual

ROUBLESHOOTING

A-2

If You Cannot Connect to the Internet

• Check that your computer is properly configured for TCP/IP. See

“Configuring the TCP/IP Protocols” on page 3-3.

• Make sure the correct network adapter driver is installed for your

operating system. If necessary, try reinstalling the driver.

• Check that the network adapter’s speed or duplex mode has not been

configured manually. We recommend setting the adapter to

auto-negotiation when installing the network driver.

VDSL

indicator does not

light up after

making a

connection.

VDSL switch,

cabling, or CPE

LINE port may be

defective.

• Verify that the CPE and attached

VDSL switch are powered on.

• Be sure the cable is plugged into

both the CPE and an RJ-11

telephone jack.

• Check the cable connections on

the CPE, wall jack, punch-down

block/patch panel, and the VDSL

switch for possible defects.

Replace the defective cable if

necessary.

Table A-1 Troubleshooting Chart (Continued)