Network Device User Guide SMC7003-USB

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PPENDIX

ROUBLESHOOTING

Check the following troubleshooting points before contacting SMC

Technical Support.

You Cannot Connect to the Network

• Check the phone and USB cables for wear or loose wires; and

replace any defective cables if necessary. Make sure the cable

is securely attached to the modem’s RJ-11 port; and that the

modem is connected to your ADSL service provider via an RJ-11

wall socket or splitter.

• If your PPP connection fails to respond, hang up and dial again.

PPP may fail to connect when you first dial in due to

synchronization problems.

• If the Data LED is off, review the driver installation process to

be sure that the driver was correctly installed. Make sure the

correct software driver was installed for your operating system.

A failed or aborted installation may leave some system files or

drivers that interfere with a new installation. If necessary,

remove the EZ Connect ADSL USB Modem driver, and try

reinstalling it.

You Cannot Connect to the Internet

• Click on the Network icon in the Control Panel and enter the

required TCP/IP settings specified by your Internet Service