uControl Installation Guide TouchScreen PN: 630-00008-01 Rev 1.
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Table of Contents OVERVIEW................................................................................................................................................ 1 INSTALLATION TOOLS ............................................................................................................................. 2 INSTALLING THE SECURITY SYSTEM ....................................................................................................... 3 TECHNICIAN OPERATIONS..................................
APPENDIX E: USING THE KEY FOB ...................................................................................................... 147 CHECKING SYSTEM STATUS .................................................................................................................................... 147 ARMING THE SYSTEM ............................................................................................................................................... 148 ARM AWAY MODE....................................
Overview To set up the security system in a customer premises: 1. Complete a Home Security Survey (HSS) for the customer. 2. Ensure the customer premise has access to the Internet. 3. Activate the TouchScreen (see Installing the Security System on page 3). The TouchScreen can connect to the managed router/modem either wirelessly or by Ethernet cable. The TouchScreen communicates with sensors by radio frequency. Optional cameras communicate with the uControl router wirelessly.
Installation Tools The following are the tools required to install the security system: § Digital multi-meter § Double-sided sticky tape § Rubbing alcohol with container to dilute with water § Alternative double-sided sticky tape § Tape measure § Pocket level § Multi-purpose scissors § Flashlight § Shoe covers § Ethernet cable of sufficient length (used to configure the camera or if the TouchScreen will not connect to the router/modem wirelessly) § Paper towels § Drop cloth for work a
Installing the Security System Installing the security system in the customer’s home consists of the following general processes. These processes are detailed in the following pages of this section: A. Setting up the Router (page 4) B. Installing the TouchScreen (page 4) C. Ensure your TouchScreen Configuration Information is Correct (page 8) D. Activating the System (page 9) E. Adding Sensors (page 21) F. Adding Key Fobs (page 28) G. Adding Key Pads (page 33) H. Adding Cameras (page 38) I.
Installing the Security System To install the security system in a customer premises: A. Setting up the Router 1. Ensure the customer premises have access to the Internet. 2. Reset the home network router. Note: Do this, also, if you are restarting the installation process after having established the connection between the TouchScreen and the router. B. Installing the TouchScreen Note: To mount the TouchScreen on a wall, perform the procedure described on page 136. 1.
Installing the Security System 6. Replace the battery cover and (1) screw. 7. Use a P1 Phillips screwdriver to install the (4) screws for the TouchScreen stand. 8. Connect the A/C adapter cable to the back of the TouchScreen, working the cord through the stand. 9. Position the TouchScreen near an unswitched wall outlet (not controlled by a light switch). 10.
Installing the Security System 11. Insert the A/C adapter into the bracket as shown. Table 1: A/C Power Supply Ratings Rating Value Voltage 115 VAC Current 0.181A Power 20W Frequency 60 Hz 12. Remove the center screw from the wall outlet. 13. Plug the TouchScreen’s A/C adapter into the TOP plug of the wall outlet, and replace the center screw through the bracket hole.
Installing the Security System The Quickarm button and Panic button LEDs are lit when the TouchScreen has A/C power. After a few seconds, the Installation Welcome screen is displayed on the TouchScreen. Figure 2: Activation: Installation Welcome Screen Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default (see page 74).
Installing the Security System C. Ensure your TouchScreen Configuration Information is Correct 1. Ensure you have the following information from Customer Care: § Activation Code § Broadband Server IP § Cellular Server IP § Cellular APN § Deployment to which the TouchScreen, based on CPE ID, is applied in Inventory (only if your system uses deployments). 2. On the TouchScreen, touch System Information. The System Information screen is displayed. Figure 3: Activation: System Information Screen 3.
Installing the Security System The System Information screen is displayed. 6. Touch Next. The Welcome screen is displayed. D. Activating the System 1. Touch Next. The Connectivity Setup screen displays the type of Internet routers to which the TouchScreen will connect. Figure 4: Activation: Connectivity Setup Screen 2. Touch the type of router the TouchScreen will connect to, and touch Next.
Installing the Security System The Connectivity Setup screen displays options for connecting to the router/modem. Note: The following options are displayed: § d Router TouchScreen connect to the router/modem wirelessly See the following page for steps to connect wirelessly. § Ethernet with Router TouchScreen connects to the router/modem using an Ethernet cable See page 14 for steps to connect by Ethernet.
Installing the Security System For wireless Touch Screen-to-Router connectivity: Figure 5: Activation: Initial Router Configuration, Wireless Router-to-TouchScreen a. Touch Router and then touch Next. The Router Connection Checklist is displayed. Figure 6: Activation: Router Connection Checklist Screen b. Follow the instructions on the Connection Checklist screen.
Installing the Security System c. Click Next. The TouchScreen locates all the available wireless routers in range, and displays their MAC address. Figure 7: Activation: Setting Up for Wi-Fi Screen Figure 8: Activation: Router Located Screen d. Check the MAC address for the router/modem to which the TouchScreen must connect (usually located at the back of the device). e. Touch the MAC address for the correct router. f. Touch Next.
Installing the Security System The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a firm connection with the router/modem, the Broadband servers, and the Cellular connectivity servers.
Installing the Security System For cabled Touch Screen-to-Router connectivity: Figure 10: Activation: Initial Router Configuration, Ethernet Router-to-TouchScreen a. Touch Ethernet with Router and then touch Next. The Ethernet Connection Checklist is displayed.
Installing the Security System b. Follow the instructions on the Connection Checklist screen. c. Click Next. The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernet adapter. Figure 12: Activation: Ethernet Adapters Screen d. Wait a few minutes for the router/modem to reassign IP addresses. Note: If the system cannot find the proper router, ensure it has been reset to factory default.
Installing the Security System 3. After the TouchScreen successfully establishes its connections, touch Next. The Wi-Fi and Cellular Strength screen displays the relative strength of the TouchScreen’s connection to the router/modem and a GPRS receiver. To test the security connectivity the Internet and cellular servers (after activation): From the Settings widget, touch Advanced Settings ® Test Connectivity. The Wi-Fi and Cellular Signal Strength screen is displayed.
Installing the Security System The Testing Connectivity screen is displayed. Figure 14: Activation: Testing Connectivity Screen 5. Touch Next. The TouchScreen tests its connectivity with the Broadband servers and the Cellular servers (used for alarms and alerts when the broadband connection is unavailable). Note: This only tests the TouchScreens ability to connect via broadband and cellular. It does not determine whether the server is actually connected to the servers over broadband and cellular. 6.
Installing the Security System The TouchScreen checks for a newer firmware version to install. Figure 15: Activation: Checking for Firmware Upgrade Screen 7. If an upgrade version is available, touch Upgrade Firmware. If an upgrade is not available or after the upgrade is installed, touch Next.
Installing the Security System The Enter Activation Code keypad is displayed. Figure 16: Activation: Enter Activation Code Screen 8. Enter the Activation Code and touch Next. The Account Phone Number keypad is displayed. Figure 17: Activation: Enter Account Phone Number Screen 9. Enter the Account phone number and touch Next.
Installing the Security System The system begins the process of activating the TouchScreen with the system servers. Figure 18: Activation: Activating TouchScreen with Server Screen Note: If the Activation fails check to ensure you have entered the Activation code and phone number correctly. If it still fails, contact Customer Care to ensure the following: § Activation information is correct. § Customer’s account is ready for Activation. § Customer’s account is paired with another TouchScreen device.
Installing the Security System E. Adding Sensors to the Security System Sensors are devices that do one of the following: § Monitor the opening and closing of doors and windows § Detect motion § Monitor the nearby sound of breaking glass § Detect smoke and heat Note: This step can be performed after Activation. The Locating Wireless Sensors screen is displayed. Figure 19: Sensors and Zones: Locating Wireless Sensors Screen 11.
Installing the Security System 12. Click Next. A Stop button is displayed on the Locating Wireless Sensors screen. The TouchScreen searches for sensors that are available to be added. As sensors are found, a grayed icon is displayed for that sensor. 13. Fault each found sensor to pair it to the TouchScreen. For example, for door/window sensors, separate the magnet and reed switch. The icon for each sensor is undarkened as it is faulted and the TouchScreen beeps. The sensor is paired to the TouchScreen.
Installing the Security System Note: Any located sensors that were not paired are released by the TouchScreen. Sensors can be added later (see page 85). The Wireless Sensors Located screen notes the number of wireless sensors found and paired. Figure 20: Sensors and Zones: Wireless Sensors Located Screen 16. Touch Next.
Installing the Security System The Configure Wireless Sensors screen is displayed showing icons of the sensors that were located and paired. Figure 21: Sensors and Zones: Configure Wireless Sensors Screen 17. Touch each sensor icon to configure it. The Add Sensor/Zone Modify screen is displayed.
Installing the Security System The details that are available for configuration vary based on the type of sensor being configured. Change the Display Icon (if multiple options are available) the Zone Function by touching the currently selected value. Table 2: Security Zone Functions Security Zone Function Entry/exit Description For doorways that are used to enter the premises.
Installing the Security System The Add Sensor/Zone Modify screen is displayed. Figure 23: Sensors and Zones: Add Sensor/Zone - Modify Screen 18. To modify any text field on the TouchScreen such as the Zone Label, touch the field to display a keyboard. Touch Done save your changes. As each sensor is configured, the circle in the upper right of each icon changes from to .
Installing the Security System 19. When all the sensors are properly configured, touch Next in the Configure Wireless Sensors screen. Figure 24: Sensors & Zones: Configure Wireless Sensors Screen 20. If all of the sensors have not been configured, the TouchScreen displays the Modify screens for each sensor to allow you to review its details. Modify the details as needed or touch Next to cycle through all the sensors.
Installing the Security System F. Adding Key Fobs to the Security System A key fob is a mobile tool that lets customers arm and disarm their system with the touch of a button. Note: This step can be performed after Activation. The Add Key Fob screen is displayed. Figure 25: Key Fobs: Add Key Fobs Screen 1. Touch No I do not want to add a Key Fob and then Next to skip this step. Touch I want to add a Key Fob and then Next to begin the process to find and pair key fobs to the TouchScreen.
Installing the Security System The Locating Key Fobs screen is displayed. Figure 26: Key Fobs: Locating Key Fobs Screen 2. Touch Next to begin searching for key fobs to add. A Stop button is displayed on the Locating Key Fobs screen. The TouchScreen searches for key fobs that are available to be added (defaulted and in Search mode). 3. Default a key fob and place it in Search mode.
Installing the Security System When a key fob is found, a darkened icon is displayed for it. 4. Press the star button to pair the found key fob. The key fob is paired with the TouchScreen and the icon is ungreyed. 5. Repeat steps 3 and 4 for each key fob with the TouchScreen. 6. When all the key fobs have been found and paired, touch Stop. The Wireless Key Fobs Located screen notes the number of key fobs found and paired. Figure 27: Key Fobs: Wireless Key Fobs Located Screen 7. Touch Next.
Installing the Security System The Configure Wireless Key Fobs screen is displayed. Figure 28: Key Fobs: Configure Wireless Key Fobs Screen 8. Touch each key fob icon to configure the name that is used for it in the TouchScreen and Subscriber Portal.
Installing the Security System 9. A keyboard screen is displayed. Enter a name for the key fob. 10. Touch Done to return to the Configure Wireless Key Fobs screen. 11. After all the key fobs are configured, touch Next.
Installing the Security System G. Adding Key Pads to the Security System A key pad is an interface item that lets customers enter security codes anywhere somewhere besides their TouchScreen. Note: This step can be performed after Activation. The Add Key Pad screen is displayed. Figure 29: Key Pads: Add Key Pads Screen 1. Touch No I do not want to add a Key Pad and then Next to skip this operation.
Installing the Security System The Locating Key Pads screen is displayed. 2. Touch Next to begin searching for key pads to add. A Stop button is displayed on the Locating Key Pads screen. The TouchScreen searches for key pads that are available to be added (defaulted and in Search mode). 3. Default a key pad and place it in Search mode. When a key pad is found, a darkened icon is displayed for it.
Installing the Security System 4. Press the star button to pair the found key pad. The key pad is paired with the TouchScreen and the icon is ungreyed. 5. Repeat steps 3 and 4 for each key pad with the TouchScreen. 6. When all the key pads have been found and paired, touch Stop. The Wireless Key Pads Located screen notes the number of key pads found and paired. 7. Touch Next.
Installing the Security System The Configure Wireless Key Pads screen is displayed. 8. Touch each key fob icon to configure the name that is used for it in the TouchScreen and Subscriber Portal. A keyboard screen is displayed.
Installing the Security System 9. Enter a name for the key pad, and touch Done to return to the Configure Wireless Key Pads screen. 10. After all the key pads are configured, touch Next.
Installing the Security System H. Adding Cameras to the Security System Up to six cameras can be paired with a TouchScreen. IMPORTANT: The camera images are accessible to the TouchScreen device and (for one the cameras) to the Subscriber Portal. NOTHING ELSE. Service Provider tools do not have access to these images. The Add a Camera screen is displayed. Figure 30: Camera: Add Cameras Screen Note: You can skip this step and add the camera later. See page 96.
Installing the Security System 1. Touch No I do not want to add a Camera and then Next to skip this operation. 2. Select Yes I want to add a Camera and then Next to skip this operation. The TouchScreen uploads a binary file multiple times to the system servers to determine the security system’s upload speed. The screen displays the current calculated upload speed. Note: The Upload Speed is used by the system to set the default video quality for the camera. 3. Touch Next.
Installing the Security System The Locating Camera screen is displayed. The system locates the camera that is connected to the TouchScreen’s router with an Ethernet cable, and displays its details. Figure 32: Camera: Locating Camera Screen 5. Touch Accept to pair the camera with the Touchscreen.
Installing the Security System After a few seconds the Configuring Camera field is marked “Done”. Figure 33: Camera: Configuring Camera Screen 6. Touch Next. The Edit New Camera screen is displayed.
Installing the Security System Table 3: Edit New Camera Options Arming Mode Description Can Be Modified? Model Model ID for the new camera No Camera Name Name assigned to camera device (see step 7) Yes Associated Zone See Table 4: Associated Zone Menu Options for Cameras on page 43 (see step 8) Video Quality Level of video detail captured by the camera. (see step 9) 7.
Installing the Security System 8. Touch the Associated Zone field to assign the camera to a security zone. When a camera is assigned to a zone, it takes a series of pictures when an alarm is tripped at that zone. A camera can be assigned to zones for the following types of sensors: door/window sensor, motion detector, glass break detector, smoke detector. Table 4: Associated Zone Menu Options for Cameras Arming Mode Description Default Camera Not used at this time.
Installing the Security System The Adjust Camera Video Quality screen is displayed. b. To update the upload network speed, touch Run Speed Test. c. Touch Next to return to the Adjust Camera Video Quality screen. d. Touch the appropriate video quality based on the measured speed, and touch Next.
Installing the Security System 10. Touch Next. The Camera Wi-Fi Connection Test screen is displayed. Figure 35: Camera: Camera Wi-Fi Connection Test Screen 11. To have the camera connected to the TouchScreen wirelessly, follow the instructions in the Camera Wi-Fi Connection Test screen (including disconnecting the camera from the TouchScreen router and rebooting the camera) and touch Locate Camera. 12. When the camera has been successfully paired wirelessly to the TouchScreen, touch Next.
Installing the Security System 14. Touch Next. The Add Additional Camera screen is displayed. Figure 37: Camera: Add Additional Camera Screen 15. Touch Next to go on to I. Testing the Alarm Functionality of the Security System. Touch Add Another to add an additional camera. Repeat steps 4 through 14. The Camera widget is added to the Home screen in the TouchScreen.
Installing the Security System Table 5: Troubleshooting the Camera Installation Arming Mode Unable to pair the camera to TouchScreen Description Confirm that the camera is plugged into the security router during configuration and has been restored to factory defaults. Perform the following procedure: Reset the camera to factory defaults (hold the reset button for 30 seconds). Reboot the camera.
Installing the Security System I. Testing the Alarm Functionality of the Security System The Test Alarm screen is displayed. Figure 38: Alarm Testing: Test Alarm Screen This step sends a test alarm—through the system servers—to the central monitoring station as though a genuine alarm had been tripped. 1. Touch Test Alarm. The TouchScreen informs you that the signal was sent to the central monitoring station.
Installing the Security System The Verify Signal Sent to Central screen is displayed providing a phone number to the central monitoring station and the confirmation information of the current customer account. Figure 39: Alarm Testing: Verify Signal Sent to Central Screen 3. Call the provided phone number and give the confirmation information to the representative. 4. When you have confirmed that the test alarm was sent successfully, touch Next. The Alarm Test Checklist is displayed.
Installing the Security System When the security zones are ready for testing, “Ready to Arm” is displayed under the Arm button. 6. Touch Arm. The after a 10 second Exit Delay period, the button changes to the label System Armed. 7. Touch Next. The Alarm Test screen is displayed. Figure 41: Alarm Testing: Alarm Test Checklist Screen 8. Fault each alarm in turn.
Installing the Security System The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm. Figure 42: Alarm Testing: Alarm Test Screen 9. After all the alarms have been faulted and the system has noted it, touch Disarm. 10. Touch Next.
Installing the Security System The Review Alarms screen is displayed showing the phone number to contact the central monitoring station to ensure they received all the generated alarms. Figure 43: Alarm Testing: Review Alarms Screen 11. Contact the central monitoring station. 12. If they received all the generated alarms, touch Next. See Testing Alarms on page 64, for how to test alarms after the installation is complete.
Installing the Security System J. Setting and Validating the Security Information The Master code is the keypad code that is required for the customer to access the Settings widget and to create and manage other codes. The Set Master Code is displayed. Figure 44: Set Master Code Screen 1. Touch Next. A keypad is displayed. 2. Enter a four-digit code twice, and touch Done.
Installing the Security System The Getting Account Information From Server screen is displayed. Figure 45: Validate Account Information: Getting Account Information From Server Screen 3. Touch Next. The Validate Account Information screen is displayed. Figure 46: Validate Account Information: Validate Account Information Screen 4.
Installing the Security System 5. Touch Next. The Getting Security Secret Word From Server screen is displayed. Figure 47: Set Secret Word: Getting Security Secret Word From Server Screen 6. Touch Next. The Set Security Secret Word screen is displayed. Figure 48: Set Secret Word: Set Security Secret Word Screen 7. Show the customer the secret word displayed on the screen.
Installing the Security System A Keyboard screen is displayed. 9. Have the customer type a new secret word and then touch Done. The Set Security Secret Word screen is displayed again. 10. Touch Next.
Installing the Security System The Activation Complete screen is displayed. Figure 49: Activation Complete Screen 11. Touch Reboot Touchscreen. The TouchScreen reboots. K. Mounting the Sensors 1. Mount the sensors and peripherals as described in the sensor documentation. 2. Test each sensor’s signal strength as described on page 89. IMPORTANT: The minimum distance for the sensors to communicate with the TouchScreen is beyond most practical limits.
Installing the Security System L. Configuring the TouchScreen If necessary, perform the following operations: • Modify the Entry and Exit delay time periods (see page 69) • Modify the alarm transmission delay (see page 71) • Modify the “swinger shutdown” (see page 73) Reset the TouchScreen to factory defaults (see page 73) Note: This will cause the device to require activation again, which in turn will require that the customer’s account be reset as well.
Installing the Security System Table 6: Sensor Operations Operations Description Sensors consist of door/window sensors, motion detectors, glass break detectors, and smoke alarms. Modify sensor details Change (within limits) the details of a sensor (see page 83) Delete a sensor Remove a sensor from being managed by the TouchScreen (see page 88).
Installing the Security System Table 7: Manage Camera Operations Operations Modify a camera Description Change the name identifying each camera in the TouchScreen and the Subscriber Portal. Set or modify the zone to which the camera is assigned. When a camera is assigned to a zone, the camera takes a series of pictures if that zone trips an alarm. Delete the camera from the security system Remove a camera from being managed by the TouchScreen (see page 104).
Installing the Security System M. Activating the Subscriber Portal 1. With the customer, check the inbox for the email address of the customer’s account (the address displayed on the Validate Account Settings screen). The customer has received an email notification that their security system has been activated. The email provides a temporary username and password to the Subscriber Portal. The Subscriber Portal provides options for managing their account and security settings. 2.
Technician Operations Technician Operations Customers can use the Settings widget to access a variety of operations to configure and maintain their security system as described in the uControl TouchScreen User Guide. When an installer accesses the Settings widget with an Installer keypad code, they have access to the same operations as well other operations unavailable to a customer. To access the Installers Settings menu: 1. From the Home screen, touch the Settings widget. A keypad is displayed. 2.
Technician Operations The Installer Settings menu is displayed.
Technician Operations Testing Alarms Installers can test the alarm system without going through the entire activation process. To test alarms (after activation): 1. Call the central monitoring and tell them you are about to test your system. 2. From the Installers Settings widget (see page 62), touch Security ® Alarm Test. The Alarm Test Options screen is displayed. 3. To have your test alarms reported to central monitoring, touch Disabled. The button changes to Enabled.
Technician Operations Note: If the Enabled button is already displayed, touch Enabled to choose to have your test alarms NOT sent to central monitoring. IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring station and tell them you are testing your system. 4. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors not showing motion, etc). The Alarm Test Checklist is displayed. 5.
Technician Operations 7. Touch Next. The Alarm Test screen is displayed. 8. Open and close an Entry/Exit door. The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once per second. The beeping speeds up to twice per second in the last 10 seconds of the Entry Delay period. The motion detectors are turned on. Note: To mute the siren, touch Mute Siren. This is not recommended. Ensuring that your siren is in working order is an important part of the test.
Technician Operations Table 9: Sensor Testing Operations Sensor Testing Process Door/Window Open and close the door or window. Motion Detector Avoid the motion detector’s view for three minutes after arming the system, then walk in front of it. Smoke Detector Press and hold the sensor’s “Test” button until the siren sounds, approx 10 seconds Glass Break Detector Use a glass break simulator.
Technician Operations 12. Review the zone event history. 13. Ensure you have received any configured alerts via email or SMS. 14. If you enabled Send Test Alarm Messages, contact the central monitoring station Test number to ensure that they received all the generated alarms. If all the alarms were received successfully, tell them that you are no longer testing alarms. 15. Touch Next to return to the Settings menu.
Technician Operations Configuring the Entry/Exit Delay Periods The Entry Delay period is the amount of time from an Entry/Exit sensor being faulted until an alarm sounds. The customer has until the end of the Entry Delay period to enter a valid keypad code. There is no Entry Delay period for Perimeter type sensors (such as window sensors or non-entry door sensors). There is an audible beeping during the Entry Delay period. This beeping sound is not configurable and cannot be muted.
Technician Operations The Entry and Exit Delay screen is displayed. 2. Touch the right and left-pointing arrows to increase and decrease the Entry Delay and Exit Delay periods by increments of 5 seconds. Note: The Entry/Exit Delay periods cannot be less than 30 seconds. In most cases, these periods should not exceed 60 seconds.
Technician Operations Configuring the Alarm Transmission Delay The Alarm Transmission Delay period (also called the Abort Window) is the length of time after an alarm sounds for the customer to enter a valid keypad code. This period starts when the customer fails to enter his keypad code during the Entry Delay period. The central monitoring station is not contacted until after the Alarm Transmission Delay period. This helps prevent false alarms.