Tape Driver User's Guide

Troubleshooting
M8501 and M8502 ACL Tape Drive Installation and User’s Guide—529972-001
6-3
Error Recovery Procedures
Error Recovery Procedures
Table 6-1 lists ERPs for errors reported on the GUI touch screen of the ACL. This list
includes only procedures that can be safely performed by an end user.
Fault Symptom Codes (FSCs)
FCSs that appear on the GUI touch screen are described in the below tables. A
descriptive message and instructions for clearing the fault accompany each FSC. If a
fault persists, look up the FSC in Table 6-1 on page 6-3 to determine the error recovery
procedure or to report it to your service provider.
Table 6-1. Error Recovery Procedures
ERP Code Procedure/Description
C Cycle power to the ACL using the Power option on the GUI
touch screen. Wait 30 seconds to power on again.
D Turn off power to the ACL and inspect connectors and
cables.
F Invalid operation. Select parameters correctly and try again.
G Call Technical Support.
Table 6-2. Fault Symptom Codes
Message FSC ERP
Novram Update Error 0306 G The non-volatile configuration area in
flash memory could not be updated
(programming error).
Barcode Not Active
Error
0501 D, G Catastrophic Smx operating system error
- task creation error, unexpected error.
OS Task Exit Error 0902 G SmxNet (Ethernet, Web TLC) task error -
server spawn error, TCP/IP fatal error.
Invalid Ethernet
(MAC) Address
0A01 F The ACL's Ethernet (MAC) address
stored in the non-volatile configuration is
not valid - the last 3 octets are either 0:0:0
or 255:255:255.
Invalid IP Subnet
Mask
(255.255.255.255)
0A02 F The Ethernet subnet mask stored in the
non-volatile configuration is not valid -
255.255.255.255.
SCSI Firmware Error 1001 D, G Internal SCSI task processing error -
unexpected state or hardware status.
SCSI FIFO Empty 1002 D, G The SCSI controller data FIFO is empty
but should contain more data bytes.