User's Manual
Table Of Contents
- Contents
- Preface
- 1 Getting to Know the Gateway
- 2 Installing the Gateway
- 3 Preconfiguration Guidelines
- 4 Configuring the Gateway
- Accessing the Gateway’s Web Management
- Understanding the Web Management Interface Menus
- Web Management Interface Menus
- Viewing Information About Your Network and Connected Devices
- Viewing Information About Your Network and Connections
- Configuring Firewall Settings
- Viewing System Software Settings
- Configuring System Hardware
- Configuring Your Home Network
- Working with Connected Devices
- Configuring Parental Controls
- Using Advanced Features
- Troubleshooting the Gateway
- 5 Configuring the Gateway’s mso Interface
- Accessing the Gateway’s Web Management
- Understanding the Web Management Interface Menus
- Web Management Interface Menus
- Configuring the Gateway Settings
- Configuring Connections
- Configuring Firewall Settings
- Viewing System Software Settings
- Configuring Hardware
- Configuring Your Home Network
- Working with Connected Devices
- Configuring Parental Controls
- Using Advanced Features
- Troubleshooting the Gateway
- 6 Troubleshooting Procedures
- Basic Troubleshooting Procedures
- Advanced Troubleshooting Procedures
- Specific Troubleshooting Procedures
- Unable to Log In to Gateway
- Local Networked Devices Unable to Access the Gateway
- Unable to Access the Internet
- Unable to Access Networked Devices
- Using the Ping Utility to Troubleshoot
- Gateway Disconnects from the Internet
- Slow Web Browsing
- Unable to Configure Port Forwarding
- Unable to Use Pass-thru VPN
- Gateway is Not Passing DHCP Address to a computer
- Determining a Computer’s MAC Address
- Wireless Troubleshooting
- Application and Gaming Troubleshooting
- Connecting to Messenger Services Behind the Gateway
- Connecting to America Online Behind the Gateway
- Connecting to XBox Live, PSP, and Nintendo WFC
- Index
Contents
vi
SMCD3GNV Wireless Cable Modem Gateway User Manual
Troubleshooting Physical Network Problems .................................................... 182
Troubleshooting Configuration Problems .......................................................... 183
Determining Your IP Address ...................................................................... 183
Troubleshooting Software-Interaction Problems ............................................... 187
Specific Troubleshooting Procedures ...................................................................... 188
Unable to Log In to Gateway ............................................................................. 188
Local Networked Devices Unable to Access the Gateway ................................ 188
Unable to Access the Internet ........................................................................... 189
Unable to Access Networked Devices ............................................................... 191
Using the Ping Utility to Troubleshoot ............................................................... 191
Testing the Path from a Computer to the Gateway ..................................... 191
Testing the Path from a Computer to the Internet ....................................... 192
Using Ping on a Macintosh .......................................................................... 193
Gateway Disconnects from the Internet ............................................................ 194
Slow Web Browsing ........................................................................................... 195
Unable to Configure Port Forwarding ................................................................ 195
Unable to Use Pass-thru VPN ........................................................................... 195
Gateway is Not Passing DHCP Address to a computer .................................... 195
Determining a Computer’s MAC Address .......................................................... 196
Microsoft Windows ...................................................................................... 196
Apple Macintosh Windows OS X ................................................................. 197
Wireless Troubleshooting ........................................................................................ 198
Checking the Gateway’s Wireless Connection .................................................. 198
Wireless Range is Low ...................................................................................... 198
Unable to Connect to a Wireless Network Using Windows XP and Vista ......... 199
Achieving Optimal Wireless Performance ......................................................... 201
Guidelines for Improving Your Wireless Network .............................................. 201
Wireless IEEE 802.11n Guidelines .................................................................... 202
Application and Gaming Troubleshooting ............................................................... 204
Connecting to Messenger Services Behind the Gateway .................................
204
Connecting
to America Online Behind the Gateway ......................................... 204
Connecting to XBox Live, PSP, and Nintendo WFC ......................................... 204
Appendix A - Specifications ............................................................................... 205
Appendix B - Compliances ................................................................................. 209
Index ..................................................................................................................... 211