User's Manual
Table Of Contents
- Contents
- Preface
- 1 Getting to Know the Gateway
- 2 Installing the Gateway
- 3 Preconfiguration Guidelines
- 4 Configuring the Gateway
- Accessing the Gateway’s Web Management
- Understanding the Web Management Interface Menus
- Web Management Interface Menus
- Viewing Information About Your Network and Connected Devices
- Viewing Information About Your Network and Connections
- Configuring Firewall Settings
- Viewing System Software Settings
- Configuring System Hardware
- Configuring Your Home Network
- Working with Connected Devices
- Configuring Parental Controls
- Using Advanced Features
- Troubleshooting the Gateway
- 5 Configuring the Gateway’s mso Interface
- Accessing the Gateway’s Web Management
- Understanding the Web Management Interface Menus
- Web Management Interface Menus
- Configuring the Gateway Settings
- Configuring Connections
- Configuring Firewall Settings
- Viewing System Software Settings
- Configuring Hardware
- Configuring Your Home Network
- Working with Connected Devices
- Configuring Parental Controls
- Using Advanced Features
- Troubleshooting the Gateway
- 6 Troubleshooting Procedures
- Basic Troubleshooting Procedures
- Advanced Troubleshooting Procedures
- Specific Troubleshooting Procedures
- Unable to Log In to Gateway
- Local Networked Devices Unable to Access the Gateway
- Unable to Access the Internet
- Unable to Access Networked Devices
- Using the Ping Utility to Troubleshoot
- Gateway Disconnects from the Internet
- Slow Web Browsing
- Unable to Configure Port Forwarding
- Unable to Use Pass-thru VPN
- Gateway is Not Passing DHCP Address to a computer
- Determining a Computer’s MAC Address
- Wireless Troubleshooting
- Application and Gaming Troubleshooting
- Connecting to Messenger Services Behind the Gateway
- Connecting to America Online Behind the Gateway
- Connecting to XBox Live, PSP, and Nintendo WFC
- Index
Troubleshooting Procedures
204
SMCD3GNV Wireless Cable Modem Gateway User Manual
Application and Gaming Troubleshooting
Connecting to Messenger Services Behind the Gateway
If you experience intermittent errors, cannot connect to servers, or find some features not
working when using MSN or AIM Messenger with the Gateway:
You may have to open the following ports:
– For MSN Messenger, open port 443.
– For AIM, open port 5190.
Connecting to America Online Behind the Gateway
If you cannot connect to AOL servers on a computer after connecting to AOL using the
Gateway:
Create an account for the Gateway.
Create a password that is 8 alphanumeric characters long.
Append @aol.com to the end of the username.
Some AOL packages only allow for one internet connection.
Connecting to XBox Live, PSP, and Nintendo WFC
If you cannot connect to servers or experience server timeouts:
Disable firewall and SPI applications.
Reserve IP addresses for clients.
Putting the XBox or Nintendo DS in the DMZ.
Upgrade the latest firmware for your applications and Gateway.
Enable the Gateway’s UPnP feature (see “Discovering Devices” on page 92).
Open specific ports for the game server.
Enable wireless on PSP.
Nintendo DS does not support WPA or passphrase.