User's Manual

Troubleshooting Procedures
196
SMCD3GNV Wireless Cable Modem Gateway User Manual
2. Release and renew the NIC’s IP address:
a. From the Windows task bar, click Start and select Run.
b. In the Open field, type cmd and click OK.
c. At the first command prompt, type ipconfig/release and press Enter.
d. At the next command prompt, type ipconfig/renew and press Enter.
3. For wired connections, be sure the physical cable connections are correct.
4. For wireless operation, verify that the Gateway’s SSID and security settings are correct
(see “Configuring Your Home Network” on page 60).
Determining a Computer’s MAC Address
The following sections describe how to obtain a computer’s MAC address.
Microsoft Windows
To determine the MAC address on a Windows computer:
1. From the Windows task bar, click Start and select Run.
2. In the Open field, type cmd and click OK. A DOS command window appears.
3. In the DOS command window, type ipconfig/all and press Enter.
4. This window displays your networking information. The MAC address appears as a
Physical Address below Ethernet adapter Local Area Connection. In the example in
Figure 110, the MAC address is
00-1E-8C-94-09-EA, which is the physical address of
the NIC card.
5. When you finish, type exit at the command prompt and press Enter to close the window.