Operation Manual

Trouble shooting
IF SOLUTION
You
are
not able to connect
the
video doorbell to your
Wi
-Fi network
· Please put the device in close proximity to the Wi-Fi router.
· The device only supports 2.4GHz, it does NOT support a 5GHz
network. Please make sure that the Wi-Fi network is on a 2.4G
frequency.
· If you are using Android 8 (Oreo), turn off mobile data before setup
,
turn it on again when you’re done.
You need more instructions
on how to install you Wi
-Fi
video doorbell
· Please check our installation videos on YouTube. Search for the
item number DIC-23216
You want to change the
language
in the
Smartwares View app
· Please change the language of your mobile device. The language
in the app is the same language you have chosen in your device
settings. If your language is not available, the app will be in English
The battery life is shorter
than expecte
d:
·
Disable live view option
· Limit the times of using live view or the length of watching live view.
·
Connect the item to a transformer.
The image is flickering
during a call
·
Improve your Wi-Fi reception by adding a Wi-Fi extender
· Set the video resolution to VGA
I do not have any cloud
storage even though I have
connected
my video
doorbell
to DropBox or
google drive
A MicroSD card is required to temporarily store recordings before
uploading
them to your cloud storage.
· Make sure a MicroSD card is inserted.
it takes longer than
expected to
accomplish
live
view
When the doorbell is in power saving mode it takes a short while to
wake
-up and switch to live view. This process can take longer with a
weak Wi
-Fi connection.
· Improve your Wi-Fi reception by adding a Wi-Fi extender
· Connect the item to a transformer.
Storage media management
MicroSD card capacity
(Class 10)
Max. video
Resolution
Recording time
8GB 720p@30fps 10 hrs. / max.3000 events
16GB 720p@30fps 20 hrs. / max.3000 events
32GB 720p@30fps 40 hrs. / max.3000 events