User's Manual

6. If the problem persists, check the settings of your wireless access point (router) or use a wired
Ethernet connection.
First Start
When you switch on the STB for the first time, make sure that the STB is connected to a managed
IPTV network. The box will start downloading the latest version of the software. Updating may take a
few minutes. Do not disconnect the STB from the power supply and from the Internet before the
updating is complete. After finishing the STB will reboot automatically.
Troubleshooting
Problem
Possible reason
Solution
No picture
1. TV is not turned on
1. Turn on your TV
The screen displays
"No signal"
1. STB is not connected to
the mains supply.
2. STB is turned off.
3. TV is set to the wrong
input source.
1. Connect STB to the mains supply.
2. Turn STB on by using its remote
control.
3. Use the TV remote control to select
the video input connected to STB.
No sound
1. The sound is turned off on
TV.
2. The sound is turned off on
STB.
1. Increase the volume on TV by using
the TV remote control.
2. Increase the volume on STB by using
VOL button on the STB remote
control.
Remote control is
not working
1. Dead battery.
2. The signal from the remote
control does not reach
STB.
1. Replace the battery with a new one.
2. Reduce the distance between the
remote control and STB.
STB turns off
periodically
1. Not enough power supply
to STB.
2. Overheating.
1. Connect STB to the power adapter
included in the supplied package.
2. Ensure sufficient air flow to STB 
no less than 10 cm 4 inches) of
clearance on all sides.
If you need further support, please contact your Service Provider.
Cleaning
1. Unplug the STB before cleaning.
2. Wipe the STB and remote control with a clean dry cloth only.
3. Clean the ventilation holes in the STB’s enclosure on a regular basis.
4. You may remove stains from the STB’s surface with a slightly damp cloth.
5. Do not use chemical cleaner, car polish, dissolvent, aerosol, cleaning agents, abrasive
powders and materials for cleaning the STB and accessories.
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