User's Manual

Troubleshooting
Problem Possible reason Solution
No picture 1.TV is not turned on 1.Turn on your TV
The screen
displays "No
signal"
1.STB is not connected to
the mains supply.
2.STB is turned off.
3.TV is set to the wrong
input source.
1.Connect STB to the mains supply.
2.Turn STB on by using its remote
control.
3.Use TV remote control to select
the video input connected to
STB.
No sound 1.The sound is turned off
on TV.
2.The sound is turned off
on STB.
1.Increase the volume on TV by
using the TV remote control.
2.Increase the volume on STB by
using VOL+ button on STB
remote control.
Remote control
is not working
1.Dead battery.
2.The signal from remote
control does not reach
STB.
1.Replace the battery with a new
one.
2.Reduce the distance between the
remote control and STB.
STB turns off
periodically
1.Not enough power supply
to STB.
2.Overheating.
1.Connect STB to power adapter
included in the supplied package.
2.Ensure sufficient air flow to STB —
no less than 10 cm (4 inches) of
clearance on all sides.
If you need further support, please contact your Service Provider.
Cleaning
1.Unplug the STB before cleaning.
2.Wipe the STB with a clean dry rag only.
3.Clean the ventilation holes in the STB’s enclosure on a regular basis.
4.You may remove stains from the STB’s surface with a slightly damp cloth.
5.Do not use chemical cleaner, car polish, dissolvent, aerosol, cleaning agents,
abrasive powders and materials for cleaning the STB and accessories.
Disposal
The STB must be disposed separately from household waste. When the STB reaches
its end of life, contact local authorities to learn about disposal and recycling options. The
correct disposal will help prevent potential negative impact on the environment and
human health.