Warranty Guide
Warranty
as manufacturer has no control over the installer's proper application. Should an individual piece be doubtful as to appearance or
dimension the installer should not use this piece.
5. Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf shoes or pets.
6. Floor covering installed in inappropriate locations is excluded from this warranty.
7. Gloss reduction or surface scratches are not considered surface wear. Dull finish can be corrected with spot or
overall recoating care systems.
TERMS OF 5 YEAR LIGHT COMMERCIAL LIMITED WEAR WARRANTIES:
•
Within One Year:
Claims on defects of this product as covered by this warranty that are reported in writing within one year of
purchase, USFloors will arrange a credit based on the original purchase of the product or replace the product. Reasonable labor costs
are included.
•
Between Year One - Five:
Claims on defects of this product, as covered by this warranty, that are reported in writing after
one
year but within five years of purchase, USFloors will arrange a credit based on the original purchase of the product or replace the
product. USFloors will pay 50% of reasonable labor costs.
•
After Five years:
Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of
purchase, USFloors will provide the sufficient replacement amount of the product to repair the defective area of floor. Labor costs are
not included.
HOW TO FILE A CLAIM
If you think that there is a defect in your flooring that is covered by this Shaw warranty, you must notify the Shaw retailer who sold you
the flooring. Your retailer will be able to file the claim with Shaw for you. If you are unable to contact your retailer or do not receive
satisfaction, write:
Shaw Industries
Financial Services
P.O. Box 2128
Mail Drop 026-04
Dalton, GA 30722-0040
www.shawnow.com
Be sure to include a full description of the problem, photos if available, proof of purchase showing the price paid for the flooring
excluding pad and labor.
The SMARTCORE Concierge Team provides information about proper installation and maintenance of your SMARTCORE flooring. If
you have other questions, please feel free to call or email us.
HOW TO CONTACT THE SMARTCORE CONCIERGE TEAM
1.800.355.7429, select option 2 twice1.800.355.7429, select option 2 twiceor
asksmartcore@shawinc.comasksmartcore@shawinc.com
IMPLIED WARRANTIES
Please note - The warranty is not transferable. It extends only to the original end-use purchaser. Shaw does not grant to
any person or entity the authority to create for it any obligation or liability in connection with this product. Shaw shall
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For reference purposes only if printed or downloaded.