Warranty Guide

USA 1.800.441.7429 | shawfloors.com 8/18 | 4/7

WARRANTY PROCESS

Product determined to have any possible defect by the person doing the installation should be

returned to your dealer for inspection and possible replacement PRIOR TO INSTALLATION.

All questions of product quality are to be addressed prior to installation.

What you should do if any of the above listed problems occur and you need warranty service:

During the warranty period, should you have any problems with your Shaw floor, please contact

the authorized Shaw Flooring dealer who sold the product within 30 days from the date the

problem occurs.

NOTE: These dealers are not authorized to make any decisions regarding warranty coverage or any remedies

thereunder; they are merely the means through which you should report any problems to Shaw.

NOTE: Shaw must be given a reasonable opportunity to inspect the floor prior to the determination of any coverage

or remedy issue, which should be no less than thirty (30) days after you report the problem. You (the original

purchaser) should notify the authorized Shaw Dealer and/or your sales representative and submit in writing, the

following:

1. Proof of Purchase - A valid proof of purchase in the form of a sales receipt or other documents, which establish

proof of purchase.

2. Problem Description, Photos, & Samples - A detailed description of the problem, a photograph and a sample

that clearly shows the warranty problem. If possible, include a photo of the box label. To: www.shawnow.com

or Shaw Industries – Financial Services, P.O. Box 2128, Dalton, GA 30722.

SHAW’S CURATIVE ACTIONS/REMEDIES

THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED WARRANTY ARE THE

SOLE AND EXCLUSIVE REMEDIES AVAILABLE FOR THESE WARRANTIES. IF YOU

ARE FOUND TO BE ENTITLED TO COVERAGE UNDER ANY WARRANTY,

EXPRESSED OR IMPLIED, IN ADDITION TO THOSE SPECIFICALLY LISTED ABOVE,

AND YOU CAN PROVE THAT SHAW BREACHED SUCH WARRANTY, THEN YOUR

SOLE AND EXCLUSIVE REMEDY FOR ANY PROVEN BREACH IS EITHER (AT THE

OPTION OF SHAW): (1) REPAIR THE DEFECTIVE PLANK(S); (2) REPLACEMENT OF

THE DEFECTIVE PLANK(S). IF THE REMEDY SHAW INITIALLY SELECTS IS FOUND

TO FAIL IN ITS ESSENTIAL PURPOSE, THEN ANY FURTHER REMEDY TO WHICH

YOU MAY BE ENTITLED IS SOLEY AND EXCLUSIVELY LIMITED TO ONE OF THE

REMAINING REMEDIES (OF THE TWO OPTIONS, DESCRIBED ABOVE IN THE

LIMITED WARRANTIES), WHICH SHALL BE CHOSEN BY SHAW.

WARRANTY DISCLAIMERS

ANY WARRANTIES ARISING OUT OF THIS SALE IN ADDITION TO THE ABOVE

LIMITED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY FOR

RESIDENTIAL FINISH WEAR DESCRIBED ABOVE. THE REMEDIES AS DESCRIBED IN

THESE WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO

YOU FOR ANY BREACH BY SHAW OF THE EXPRESSED AND IMPLIED

WARRANTIES ARISING FROM THIS SALE. THESE WARRANTIES EXCLUDE