Warranty Guide

USA 1.800.441.7429 | shawfloors.com 8/18 | 3/7
installed flooring. Any sample or model shown or used by your seller is for demonstrative
purposes only, and such sample or model DOES NOT create a warranty of any kind that the
goods you purchased shall conform thereto. Any warranties based on any such sample or models
are specifically disclaimed.
1. Damage to surrounding structure, walls, subfloor, fixtures, furniture, underlayment,
moldings, trims, subfloor heating elements, or anything that is not the flooring product itself.
2. Damage resulting from mold & mildew growth due to prolonged exposure to moisture.
3. Flooring that is installed outdoors.
4. Darker, solid colors naturally show more scratches and dirt and require more maintenance.
We cannot warrant the product against such claims.
5. We will not accept shading claims for an overall white floor with touching white planks or
tiles.
6. Damage caused by fire, flood, moisture intrusion caused by emissions from subfloor,
intentional abuse, damage caused by vacuum cleaner beater bar, indentations or damage
caused by improper rolling loads, chairs or other furniture not using proper floor protectors
or caster wheels, and cutting from sharp objects, asphalt staining and staining from rubber
mats, surface scratches, changes in color or sheen appearance when exposed to a natural light
source, exterior application or loss due to inconvenience, loss of time, incidental expenses or
consequential damages.
7. Minor shading, color or texture differences between samples and delivered product.
8. This Lifetime Limited Waterproof Warranty excludes all casualty events involving water
coming in contact with your floor and failures normally covered by homeowners insurance
including, but not limited to, damages caused by flooding or standing water from leaky pipes,
faucets, or household appliances. Also excluded are damages caused by flooding or standing
water from hydrostatic pressure or other casualty events.
9. Improper Installation: The floor must be installed according to Shaw’s installation guidelines.
10. Damage caused by improper storage, handling, or installation methods is not covered by
these warranties. Improper preparation of, or deficiencies in, the subfloor/floor joist
assembly, including but not limited to excessive floor deflection, uneven or irregular subfloor
surface (particularly at joints) or voids in the subfloor, are not covered under these
warranties.
11. Improper Care and Maintenance: The floor must be maintained according to Shaw’s
installation guidelines.
12. Cabinets and other built-in appliances should be installed PRIOR to the installation of the
Smartcore PRO flooring. They should NOT be installed on top of floating Smartcore PRO
flooring. Floors should be installed at the same time as carpets and AFTER finishing the
walls to prevent damage from paint, dry wall dust, wallpaper adhesives, and other materials.
13. Shaw products are not warranted against squeaking, popping or crackling. Some squeaking,
popping, or crackling is possible.